Chantelle N.Verified
Only offers exchange for boots. No refunds.
Purchased item
THE VENICE
"Not great quality and poor fit."
Lucent Los Angeles store reviewsSee product reviews
Rossiny J.Verified
No
Purchased item
THE MONALISA CLASSIC
"Very nice !"
Carl L.Verified
Love them ❤️😊!!!
Purchased item
THE VOYAGER
"I love my boots❤️😊!!!!"
Doug G.Verified
Great company. Multiple purchases.
Purchased item
THE PHOENIX
"Great boots. Love the color and they are very comfortable!"
Yaneysa G.Verified
I love it!
Purchased item
THE DUNE
"Best boots purchase ever!"
Alexandra Q.Verified
They exchanged the size 6 for a 5 and the fit was much better. Their customer service was very responsive.
Purchased item
THE PARIS
"These are really well-made boots and very comfortable. The size 5 fit well..."
Rashid L.Verified
Easy and fast shipping
Purchased item
THE MALIBU
"Excellent, stylish, and well made... arrived quickly. Boots are 🔥🔥🔥🔥"
Joe B.Verified
Just want my new order after returning the others
Purchased item
THE VOYAGER
"Size was too small, reordered bigger size, still waiting on it to arrive"
Kahlil C.Verified
Nice company will purchase again!
Kahlil
Purchased item
THE FRONTIER
"My shoes are beauty and I love them but I should have went a size up. They..."
Jose C.Verified
Keep up the good work
Purchased item
THE LEGACY
"Love it, definitely this boots will be part of my favorite collection"
Jose P.Verified
Perfect
Purchased item
THE BELLAGIO SILK (BLACK)
"Perfect"
Bella B.Verified
They don’t provide any refund. It says easy returns, but it’s not a return. It’s an exchange or a store credit.. don’t get caught
Purchased item
THE FLORENCE LEGACY
"Doesn’t fit well, does not look like on the website, the leather is very ro..."
Roberto M.Verified
Love it
Purchased item
THE VOYAGER
"Great quality and comfortable"
Christine A.Verified
Shipping took almost a month. And I'm still awaiting a response regarding my possible exchange or return.
Purchased item
THE MONALISA CLASSIC
"I purchased these as a Christmas gift for my husband. They are beautiful!!!..."
Gustav D.Verified
.
Purchased item
THE SAGE PLAID
"Great fit and really really good quality material."
Gregg W.Verified
Great Service And Products!
Purchased item
THE PIONEER
"Always a please ordering from Lucent. Great follow up and customer service."
Erick M.Verified
Great service
Purchased item
THE PIONEER
"Awesome boot"
Jaymeson D.Verified
Terrible customer service.
Purchased item
THE MILAN
"Well to begin, I returned my boots because they are very narrow. I got a ne..."
Keith H.Verified
N/A
Purchased item
THE BLACK MAMBA
"Ok product"
Anessa R.Verified
Amazing customer service!
Purchased item
THE VALENCIA PLATFORM
"Great look and fit!"
Douglas V.Verified
No
Purchased item
THE FLORENCE CLASSIC
"Nice boots"
Gabriel C.Verified
FAST DELIVERY
Purchased item
THE FRONTIER
"I LIKE THEM, THEY MAKE ME LOOK IN FASHION ALL THE TIME."
Jon Y.Verified
Timely delivery.
Purchased item
THE VOYAGER
"As advertised...love these, comfortable, perfect fit, great quality.."
Eric C.Verified
Seamless!
Purchased item
THE PIONEER
"I had been meaning to write a review for a few days but wanted to get some..."
Rita W.Verified
They remind us of the Oro boots we use to buy.
Purchased item
THE MERLOT
"Our son loves the boots"
Doug F.Verified
Return policy a bit antiquated. Have to take a picture of boots to get approval for a return label to exchange. No refund offered. Read fine print. A bit silly in 2026
Purchased item
THE FRONTIER
"Sharp looking boots. My experience, they run a full size too small. Size..."
Giuseppe C.Verified
nope
Purchased item
THE NOIR
"All good. Tks!"
Daniel K.Verified
refund my money!!
Purchased item
THE LONDON PLATFORM
"The shoes do not fit. Originally order a size 10 which was too large. Sent..."
Audrey W.Verified
Easy online checkout and package arrived on time.
Purchased item
THE MONALISA CLASSIC
"Husband loved his Christmas gift! These shoes are gorgeous and beautifully..."
Samuel S.Verified
Costumer service was unable to help me because of your policies.
Purchased item
THE PIONEER
"The bottom of the shoes were destroyed after one use of light wear. The no..."
Mike A.Verified
Very easy to order love everything I got thank you
Purchased item
THE VINTAGE DENIM
"Love them feel great wife loves me in them thank you"
Jose A.Verified
🔥🔥🔥🔥
Purchased item
THE BELLAGIO SILK (BLACK)
"Nice 🔥🔥🔥🔥"
Sahira C.Verified
Timely delivery
Purchased item
THE FRONTIER
"Just as described! Amazing color and great fitting. Elegant and sophistica..."
Paul O.Verified
Easy
Purchased item
THE LONDON PLATFORM
"Wonderful"
Bernard B.Verified
No
Purchased item
THE VOYAGER
"Best fitting boots ever"
Abagail M.Verified
Customer service has been so lovely and helpful with my size exchange process.
Purchased item
THE RODEO ELEGANCE
"Gorgeous, elegant and incredibly well made."
Erven J.Verified
Response to my issue was good via email, however I’m not a fan of not being able to get a refund on boots I never worn and immediately contacted Lucent immediately upon receiving. Understood this is store policy, however not a good policy for an expensive item never worn. If the next size doesn’t work out the customer is forced to settle for a store credit purchasing something I never set out to purchase. Lesson to look at return policy for online items prior to purchasing which is not habit.
Purchased item
THE FRONTIER
"Loved the quality and look, however the US size 10/43 was not a fit.
I cou..."
Musab A.Verified
I would love to return these
Purchased item
THE FRONTIER
"Super tight and uncomfortable would love to return these one of the fair is..."
Toney D.Verified
Nope just love your product
Purchased item
THE RODEO
"Great fit love them thanks for picking them out for me ."
Carlos O.Verified
Quality shoes.
Purchased item
THE MILAN
"Excellent quality. Better than I expected. You just need to stretch it out..."
Lucent Los Angeles store reviewsVisit store