Vitilan UK store reviewsSee product reviews

Speedy delivery ✨✨✨✨✨

Great service and they delivered it on time

Delivery was an issue but bike is faultless and my daughter loves it.

N/A

So far the customer service has been great. I did have an issue with a bolt not being included but they sent a new one out to me when I enquired about it. I hope this continues. Hopefully I don't have any major technical issues in the next 2 years, I'm not sure what Vitilan are like in terms of replacing large components like batteries. Which should be free to exchange if any faults happen in the 2 year period. From the website a second battery would cost £400, which to be fair isn't too bad for

No problems arrived when I was told good service.

Still have not got the full order, last part coming from China. taken over a week to leave the warehouse.

Good

Thanks

Bicycle is very good five star

Perfect handling. Good service

From the start when the bike was damaged by the courier to having to argue with the service department. I don’t think I’ve had the best experience of buying a new bike. And then to find out that the next part that was broken was not covered by the guarantee just about sums up my ownership of a vitiLan .

Good

Good communication and the delivery chap brought it in as well

Deliver man was very helpful although he did keep turning the parcel over to put in my flat rather than sliding it in

Very good price, Very well packed, online video to show you how to assemble. fast delivery. good commucation . thats what i like about vitilan uk.

On time delivery with safety

Bike arrived well packaged and at the stated time

Great so far

It was fast and well packaged. No damages at all. Fast and reliable I must say

Service is good and delivery very good

Support was on point and kept me informed with pendantic accuracy.

Easy to order quick comunication

good

Protracted delivery as originates in China, but once despatched tracking provided throughout

Was a bit nervous spending this amount of money but so far am impressed.

asked way to many questions and never sent the bag i asked for

Arrived on time, smooth transaction.

Messed about with shipping ordered black bike as it said in stock after contracting they said they lost the stock and it would be 1 week before replacement so requested if yellow was in stock was told yes only to have to wait another 7 days before bike was shipped also ended up with the colour I didn't want

Bike was shipped promptly and bike set up was easy enough. Unable to review the performance of it as I haven't had chance to test it. Good soild piece of equipment. Downside is the weight of it, in the video's it presents itself as an off road bike but in reality I don't see it being capiable of doing jumps on it, probably ok on a canal track or woodland track.

Excellent ⭐⭐⭐⭐⭐

Very quick with excellent packaging.

All good

Things need improving in the factory and packing department.

Think I will need to get some break pads

Item is good but delivery took very long

The wrong item was shipped. Ordered and paid for the 48v 3 amp charger (for the V3) I was sent the 2 amp charger. 😔🤔! I had deleted the email trail so this is my first opportunity to let you know.

Can’t fault the contact and shipping updates

Was a couple of days late arriving. But it was worth the wait

great shipping