David I.Verified
Bought my bike excellent from ordering to delivery highly satisfied with puchase
Purchased item
Bike Password Lock
"Good little gadget :)"
Vitilan UK store reviewsSee product reviews
Gary M.Verified
Delivery as expected
Purchased item
Bike Password Lock
"Excellent lock"
Ben R.Verified
Vitilan UK were swift to take my money, but slower to inform me that the components that attach to the bike would be delayed.
Purchased item
T7PRO Full Suspension Mountain E-bike
"I am still waiting for the rack on the bike...."
Paul W.Verified
Great service
Purchased item
T7PRO Full Suspension Mountain E-bike
"Fantastic bike, really great quality and well..."
Stephen J.Verified
Very good indeed,,,
Purchased item
Rear Rack + Rear Tail Light (for T7)
"Fitted perfectly,, very tight and durable,, v..."
Ricky H.Verified
It was good
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Good little run around"
Jamie D.Verified
Brilliant
Purchased item
Mountain Cycling Helmet
"Brilliant"
Marc F.Verified
Great service
Purchased item
Battery charger
"Great customer care"
Steponas B.Verified
Thanks!
Purchased item
VITILAN Used Electric Bike V3/T7/U7/I7PRO
"Great bike!
Thanks!"
Alister A.Verified
Informative and stress free.
Purchased item
Shipping Protection
"Good support from Vitilan and delivery was sa..."
David K.Verified
No
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Faulty front light, awaiting response from cu..."
Paul A.Verified
Didn't get bike lock that was supposed to be with it not a problem though
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"Bike arrived Thursday unpacked Thursday night..."
John H.Verified
vitilan kept in touch and bike came on time . now that i have the bike i have been trying to contact Vitilan and have had no replies.
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"well made bike a bit heavy more power than my..."
Keith W.Verified
Orders should be a little bit quicker. Then it was
Purchased item
Spring Shock Seatpost
"Good suspension for the seat better than what..."
Gary F.Verified
Bikes are allowed 15 mph this only achieves 10 ,I bought it for off road and cannot unlock ,which I was told I could
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Cannot remove battery ,lock is faulty ,bike i..."
Darren B.Verified
NA
Purchased item
Mountain Cycling Helmet
"The helmet looks good and fits ok, I like the..."
Jonathan H.Verified
Very good customer service.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Bike is superb. Very well built. Feels solid..."
Sean G.Verified
Delivery slower than stated
Purchased item
VITILAN Used Electric Bike V3/T7/U7/I7PRO
"Great bike many thanks"
Stephen A.Verified
Super fast delivery within a week
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Absolutely brilliant bike so smooth and a gre..."
Martin B.Verified
I received good communication with vitilan customer service and I even got help with loose bushings On my bike via a video provided by a bike technician. And I am happy that I can get the help that I need for my bike when something goes wrong.
Purchased item
Shipping Protection
"Great set of break pads! Amazing stopping pow..."
Steve M.Verified
No
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"No problem apart from the box it come in was..."
Caiden W.Verified
No support.
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"There were no bolts for the mud protectors so..."
Stephen G.Verified
Perfect vitilan ⭐️⭐️⭐️⭐️⭐️ I have just received my T7.pro rear rack, thanks vigilant.!
Purchased item
Shipping Protection
"I have received my T.7. Pro, rear rack, and i..."
David Louis S.Verified
Great
Purchased item
Shipping Protection
"Everything was delivered on time. No issues t..."
Rodney C.Verified
A1
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Great bike very easy to set up use and to fol..."
Nick L.Verified
Good thank you
Purchased item
Shipping Protection
"Package was slightly damaged however the rack..."
Gary P.Verified
Great company to do business with and after sales service is very good.
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"This is a great bike with a lot of high quali..."
Richard O.Verified
I'm so pleased with my new ebike purchase. It's been a fantastic experience so far. I did encounter a couple of minor initial issues. However, the customer service team was incredibly helpful and resolved everything very promptly. I'm very satisfied with the overall quality and support.
Purchased item
Shipping Protection
"I'm so pleased with my new ebike purchase. It..."
Simon B.Verified
delivery of bike good timing but had po by new seat post as the one on bike way to short for 6.4 foot and very hard to find on line so bort from Vitilan. Added adjustable stem
Purchased item
Bike Password Lock
"if i had to pay for it not worth £30 £7 on li..."
Jeremy D.Verified
The shopping and buyer were fine but as I ordered the rack/basket and lock with the bike was surprised they were all delivered separately over a period of 4 weeks thats 4 different delivery's I think the customer should be made aware of this at point of order regards jerry
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"Looked at a lot of ebikes and settled on the..."
Paul C.Verified
Slick
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Great bike and great after sales service."
Richard M.Verified
Great
Purchased item
Shipping Protection
"It's unreal amazing ride"
William D.Verified
Excellent, great online support 👍🏻😃❤️
Purchased item
U3 Full Suspension Foldable Fat Tire Electric Bike
"The bike is fantastic, smooth and comfortable..."
Derek M.Verified
Very pleased with everything
Purchased item
Bike Password Lock
"Good strong lock"
Derek M.Verified
Just a great easy experience
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Really happy with the quality and look of the..."
Harpalsinh C.Verified
I don't likes your service. You take too much time so l want cancel my order
Purchased item
Shipping Protection
"I don't like your service because your servi..."
Paul M.Verified
Simple, hassle free and a great price. Good customer service 👍
Purchased item
T7 / T7PRO Full Suspension Mountain E-bike
"I have had the vitilan T7 pro now for a week..."
Richard S.Verified
Very good
Purchased item
i7pro 2.0/3.0 Electric Bike LG/SAM-SUNG Battery 48V 20AH Removable Li-Ion Battery
"Quick delivery and helpful customer service...."
Jane B.Verified
Good customer support on line as long as you have a patience to work through the utube vids frame by frame.
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"This felt like a big gamble but I was seduced..."
Marie G.Verified
bikes are not how they appear on the website.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"both bikes are different when they should be..."
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