Norman C.Verified
All good
Purchased item
RuffRover 2.0™ - Hard Bottom Back Seat Extender + (FREE Dog Bed)
"Actually very surprised and impressed!!"
Ruff Rover store reviewsSee product reviews
Heather M.Verified
Took longer than expected to ship. False advertising.
Purchased item
RuffRover - Single Back Seat Extender
"This barely extends past the seat. Nothing like what’s shown in the photos...."
Suzanne L.Verified
No
Purchased item
RuffRover - Single Back Seat Extender
"My 5 month golden(51 lbs) travels well
In the car, however these are short..."
Marcus M.Verified
Works amazing
Purchased item
Shipping Protection
"It worked amazingly"
Jannine J.Verified
Product far smaller than pictured. Does not ship from US. Took nearly a month to arrive.
Purchased item
RuffRover - Single Back Seat Extender
"The image of the item shows a lab inside. That must be a miniature lab beca..."
Chris D.Verified
.
Purchased item
RuffRover - Single Back Seat Extender
"Works great to contain out Golden Retriever."
Evelyn M.Verified
Took a long time to get here.
Purchased item
Doggy Goggies
"Using it for sports and the first time the screen got all scratched and has..."
Berniece R.Verified
.
Purchased item
Luxe Dog Bed - For The RuffRover 2.0™
"Great quality, very pleased"
Fronda S.Verified
I would definitely order products from this company again.
Purchased item
RuffRover - Single Back Seat Extender
"It is wonderful, my girl loves it. She seems so much more relaxed. She is 6..."
Carol B.Verified
Not easy to communicate with agents, slow delivery, over 2 weeks., barriers to returning carrier. I wish I had never ordered your product it’s in my daughters closet.
Purchased item
RuffRover - Single Back Seat Extender
"Easier return policy"
Jamie S.Verified
You should give a better refund when you claim to be so durable.
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"The straps were so cheap that my dog chewed through them easily. My knock o..."
Pamela D.Verified
Any questions I had you answered immediately. Thank you. I have told my friends that have dogs about it. Love it!
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"This is the best for travelling with my best friends and not having to worr..."
Jesse T.Verified
All went well with the transaction.
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Good product! My 80lb dog fits comfortably in the back and has a more enjoy..."
Anita S.Verified
We also purchased the ladder to get in and out of our SUV- It arrived ok but again no instructions.
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Providing exactly what country it is coming from.Our order stated from the..."
Michael J.Verified
No
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Only omplaint I have is that the side material is so slippery that my dog..."
Teresa R.Verified
They've been very responsive to questions about installation
Purchased item
RuffRover - Single Back Seat Extender
"The rod inserts for the edges are not long enough so there is sagging. The..."
Deborah W.Verified
Return policy
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Not wide enough for my car"
Cynthia S.Verified
Easy to work with, very responsive.
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Exactly as described! Well made and works great."
Yvonne F.Verified
No
Purchased item
Shipping Protection
"I really like the sturdiness of the product. I have two large dogs and they..."
Lindsey R.Verified
The customer service has been awful. I ordered a product on Thursday, November 20th, and paid for expedited shipping. It finally arrived on December 20th, and the size was completely inaccurate—it felt like a scam. I emailed the company on January 5th with a video and photo to request return instructions, but I haven't received a response. Despite sending three emails, I've only gotten requests to review the product. If possible, I would give zero stars.
*UPDATE* - The Ruff Rover team reached out to apologize for the delayed customer service and provided me with a return slip, even though I was outside the original 30-day window.
Purchased item
RuffRover - Single Back Seat Extender
"If I could give a rating lower than one star, I would. The product I receiv..."
Dwayne M.Verified
Shipping took a little longer than I expected
Purchased item
RuffRover - Single Back Seat Extender
"I think the idea is good but it isn’t very sturdy. The sides collapse in. I..."
Cathy E.Verified
Took long time to get the order
Purchased item
RuffRover - Single Back Seat Extender
"It doesn’t stay in place. Floor is weak."
Ashley G.Verified
I feel like I have been scammed. I received a product different than advertised, returned the product, still have not received a refund.
Purchased item
RuffRover - Single Back Seat Extender
"The item I ordered didn’t arrive for almost a month. When the item did arri..."
Henry K.Verified
Perfect
Purchased item
Luxe Dog Bed - For The RuffRover 2.0™
"Perfect"
Rya C.Verified
The customer service was helpful with my return & im just waiting for my refund. Sadly, I did have to pay shipping to return & im not getting a full refund, minus initial shipping cost.
Purchased item
RuffRover - Single Back Seat Extender
"I actually returned the car seat. It appeared to be excellent quality, but..."
Ashley L.Verified
No
Purchased item
RuffRover - Single Back Seat Extender
"Horrible customer service. Didn’t respond to 7 emails and only gave me a pa..."
Joan S.Verified
No
Purchased item
Luxe Dog Bed - For The RuffRover 2.0™
"Everything is great except no access for seat belt!"
Samantha W.Verified
Redesign the straps to be more durable
Purchased item
RuffRover - Single Back Seat Extender
"I loved this dog carseat, however it did not work out for my dog. He chewed..."
Anthony T.Verified
Dishonest. Unresponsive.
Purchased item
RuffRover - Single Back Seat Extender
"Way too small for my dog. Tried to exchange but they said they don’t have a..."
Leslie M.Verified
Nope
Purchased item
RuffRover - Single Back Seat Extender
"It's weak points are the sides- if our lab rests her snout on the side to r..."
Diana P.Verified
Works great.
Purchased item
RuffRover 2.0™ - Hard Bottom Back Seat Extender + (FREE Dog Bed)
"Love it keeps are puppy contained."
Kathy D.Verified
Not pleased with it
Purchased item
RuffRover - Single Back Seat Extender
"Doesn’t fit as well as expected and I have a 35 pound dog that it’s probabl..."
Judy S.Verified
I wish I’d seen this was coming from China would never have ordered. I got taken during a weak moment. My bad.
Purchased item
RuffRover - Single Back Seat Extender
"Flimsy, poorly made"
Hayat B.Verified
Very bas customer service (not existent) and very bad product quality, not as pictured in the advertisement
Purchased item
RuffRover - Single Back Seat Extender
"The item did not correspond to the one advertised. The side panels don’t ha..."
Tracy V.Verified
Great service and product
Purchased item
RuffRover 2.0™ - Hard Bottom Dog Car Seat Protector
"Really well made, aesthetically pleasing to the eye, colour looked great in..."
Dylan M.Verified
See other comments. Shipping took way too long, it shipped from an entirely different continent, and I had to go through other vendors to get a seat protector in time. Can't say I'll be ordering another or recommending to friends/family.
Purchased item
RuffRover - Single Back Seat Extender
"Disappointing to experience how long this item took to arrive. Ordered it w..."
Carmen A.Verified
NA
Purchased item
Luxe Dog Bed - For The RuffRover 2.0™
"I really wish it would’ve come in gray as I would’ve definitely ordered it..."
Leo M.Verified
Support was slower than I expected, but they came through in the end.
Purchased item
5-Year Extended Warranty
"Great length of coverage, it gives me piece of mind."
Yuki A.Verified
!!
Purchased item
RuffRover 2.0™ - Hard Bottom Back Seat Extender + (FREE Dog Bed)
"Love it! Easy to install. Safe and comfortable for my dog. Also love the fr..."
Jennifer L.Verified
Customer service had poor communication, shipping was slow and untraceable.
Purchased item
RuffRover - Single Back Seat Extender
"Shipping did not meet expectations."
Ruff Rover store reviewsVisit store