Cosmody store reviewsSee product reviews

TIMELY DELIVERY

This company has terrible customer service and will never be using this company again. I’ve been going back and forth for 3 months just trying to get my money back after my item got lost and nothing has happened about it.

Waited for a very long time to get a broken item.

It said it would be delivered in time but was not.

I called your customer service number several times and left several messages to report the broken product. I also emailed.

The product broke the second time we used it

I mistakenly ordered two separate orders of two each ( total of 4) because it didn’t appear that my first order went through. It did, and within hours I tried to cancel one of the orders but was told I couldn’t. That it had already been processed and I could return one of them when I received it. When I tried to return it upon receipt, I was told it was more expensive to return it than I paid for it so I was better off keeping it. I was offered a 20% refund to just keep it. Poor customer service

I wanted to return but had to pay return shipping to Australia which was going to be around the cost of the refund so I kept it. I feel tricked into buying something low quality and forced to keep it.

Shipping delays made that the grandkids only got their Christmas presents very late

Took some time to get overseas, came day after Christmas

Quick and easy buy! Awesome for my niece and nephews. Would’ve loved an email saying it was on the way, but it was Christmas.

Didn’t receive the product until after Christmas.

Items were replaced but no follow up after we received the replacements. Very disappointed with the quality but didn’t want the hassle of seeking a resolution.

Too forever to get response about shipping and shipping took awhile.

I never received the additional items I purchased and I emailed support and no one ever responded to me.

N/A

Product arrived after Christmas even though I ordered it with enough time that it should’ve arrived by Christmas.

Quick to take money but the shipping was extremely slow with no shipping updates.

It was ok nothing specia

Easy process! Great product and customer service!

All products broke within days

Boards arrived much later than promised. I even paid for expedited shipping.

Long delay in shipping and product didn’t work.

Want my money back

It arrived late.

Poor customer service. Not honest about when I would receive product.

Terrible customer service - slow and unhelpful

The products are good. It was easy to shop with Cosmody.

I found it for less expensive after I purchased through cosmody but it's still cool

It took too long for the items to arrive

No issues

Very slow

Received in a timely manner

I appreciate the discount given after purchase. However, I wish it was returnable with no cost. I know next time I will make sure the product is coming from the US.

It was a great experience

Terrible return policy

Took a long time for shipment.

I never received these pens

Took long time to receive

Took too long to first my order to be delivered