I waited and researched this product before I made a purchase because I have been taken to the cleaners more than once with products that are junk. I liked the booklets and manuals that come w/Calllixe and the bags that keep it clean when not in use. I particularly liked the recent email message, "take some time before the weekend fills up ... take a moment to relax and reset...." It was a thoughtful comment that showed that you care as much about this product as I am hopeful about it. Thanks