Danny B.
Had an issue with damaged item from transit, replacement sent out instantly
Purchased item
1400 x 800 Rectangle Stone Shower Tray
"The shower tray is great sits flat level and..."
welovecouk store reviewsSee product reviews
Peter F.
Very poor service. No one answers complaints
Purchased item
1100x390 L SHAPED POLYMARBLE BASIN LH - PMB411L
"It took 4 attempts before this item was final..."
John M.
Everything went well
Purchased item
Nuie Square Thermostatic Bar Valve & Shower Kit - Matt Black
"Not installed yet but looks the part"
Jill C.
I love my new vanity unit it’s exactly as shown a lovely sage green I have matched the colour on the walls & it looks great.
Purchased item
Nuie Deco Compact 400 Cloakroom Floor standing Vanity Unit - Satin Green
"I love my new vanity unit & accessories. My d..."
Carl L.
Decent website with plenty of options
Purchased item
Misirlou Back To Wall Toilet & Soft Close Seat
"Toilet is really nice but the seat is a littl..."
Anna K.
Great product, fast delivery.
Purchased item
Hudson Reed 1100mm Wetroom Screen With Brass Support Bar - Brushed Brass
"Great product, fast delivery."
Ian M.
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Purchased item
600 F/S 2-Door Unit - CLA225
"Very helpful"
Kim B.
The delivery was a joke, I waited in all day for a delivery, was on hold numerous times through the day for 30 mins and then after that you get cut off, so then you have to start the 30 mins on hold again!!! I finally got through to them at 4.45pm to be told that they weren't actually delivering it that day because they were out of stock of the radiator valves (the smallest item on our order) and due to this weren't sending anything out and didn't bother to tell me!! JOKE!
Purchased item
Parkhouse 1500mm L Shape Combination Basin and WC Unit - Bleached Oak
"Lovely item, shame about the delivery service..."
Abdullah K.
Bad communication, hard to get refund if the customer change his mind
Purchased item
WC Pan Floor Fixing Kit - Chrome
"Bad communication, closed the chat while the..."
James L.
Can't fault the service and very fast delivery.
Purchased item
1400 x 800 Rectangle Stone Shower Tray
"Not the best quality, thin and roughly finish..."
Sarah F.
terrible! They are fraudsters. Delivered a faulty product, collected it and still haven't refunded me the money
Purchased item
Hudson Reed Urban 600mm Wall Hung 2-Drawer Vanity Unit & Worktop - Satin White
"you still haven't refunded me for the faulty..."
Samantha B.
As stated previously
Purchased item
Ashford 1700 Freestanding Bath
"The bath itself looks fabulous. And customer..."
Ryan E.
Still not received a refund for faulty taps a month after ordering
Purchased item
Aquadart Bayswater Basin Taps - Chrome
"Still haven't had a refund for faulty taps a..."
D G.
Great company to deal with
Highly recommend
Purchased item
Evo Comfort Height Close Coupled Toilet & Soft Close Seat
"Great prices
Quick delivery
Excellent item..."
John R.
Easy experience
Purchased item
MATRIX SQUARE Exposed Rigid Riser Thermostatic Shower Set - Black
"Great price , great product, quick postage"
Jacqueline W.
Very easy to order on line.
Purchased item
Nuie Deco Compact 400 Cloakroom Floor standing Vanity Unit - Satin Grey
"Excellent products, excellent prices, excell..."
Derek M.
..
Purchased item
L Shaped 1430 x 795mm Hinged Bath Screen with Return Screen - Chrome
"Great item
Little fiddly to assemble but got..."
Kris J.
Sold me the screen when the return for the screen was out of stock . Was told 2/3 weeks still had nothing . If it’s not in stock this should be highlighted before taking any money . We now we have had to source a different one and can’t seem to get a refund
Purchased item
1600 x 800mm Stone Shower Tray & 8mm Screen Pack - Black Abstract Profile
"Shower screen was sold when the return wasn’t..."
Ian D.
Good
Purchased item
Hudson Reed Solar Floor Standing 600mm Cabinet & Ceramic Basin - Cool Grey
"All good"
Moya M.
Zero customer service once money has been taken
Purchased item
Anti Slip 1400 x 800 Rectangle Stone Shower Tray
"Arrived completely broken down the middle. Em..."
Ashley M.
Order number 99092
Let me just start by saying your customer service is shocking, you should be embarrassed!!!
I placed an order on 02/09/25 and booked a designated delivery day. Waited in all day for nothing!! No notification, no update, nothing!!!
I then waited in for another day after I was finally notified on a delivery date. (totally pointless offering the option to book your own day!!) to only have part of the order delivered. Again with no advanced warning, no courtesy correspondence t
Purchased item
SDG Underfloor Heating Kit with Black WiFi Programmable Timerstat - Various Coverage Bundle Sizes
"Order number 99092
Let me just start by sayi..."
Kate P.
The shopping mall experience was ok and delivered on time
Purchased item
RAK Tonique 550mm Basin & Full Pedestal 1 Tap Hole
"It was taller than the measurements m, which..."
Charles B.
As said before, dreadful.
Purchased item
Hudson Reed 1000mm Wetroom Screen & Support Bar - Polished Chrome
"Came several wees late. Impossible to get hol..."
Sharmila R.
Items were affordable but delivery timescales were terrible and delayed my project.
Purchased item
Overflow Cover - Brushed Brass
"pretty does the job!"
Sanith S.
Unfortunately we did not receive next day delivery service
Purchased item
SDG Durestone Rectangular Shower Trays with Corner Waste
"Lovely shower tray"
Mark Y.
Won't use again
Purchased item
1700 x 900 Rectangle Stone Shower Tray
"Didn't receive the item, still chasing a refu..."
Michelle K.
Great site. Great price.
Purchased item
Riverside Single Ended Acrylic Bath - 1700 x 700mm
"Nice looking bath. Nice and deep. Have not us..."
Phoebe T.
They do not answer you. Shocking. Avoid.
Purchased item
1100x390 L SHAPED POLYMARBLE BASIN LH - PMB411L
"Arrived shattered (for the second time) and s..."
Carol F.
Easy to navigate and ordering system very straightforward
Purchased item
Metro Victorian Green Gloss Rectangle Ceramic Tiles
"The tiles were better than expected, arrived..."
Laura J.
Don’t by from welove. They have not responded at all to any communications so I’ve had to accept delivery and pay for the item that I requested to be cancelled. The customer service is shockingly bad
Purchased item
Nuie Deco Compact 400 Cloakroom Floor standing Vanity Unit - Satin Anthracite
"Don’t by from welove. They have not responded..."
Steve J.
Web chat not on and never messaged back
Purchased item
RAK Feeling Wall Profile 2000mm High - Black
"Awful. Bracket and screen sold separately. N..."
Hayley B.
Poor communication from customer service when needed
Purchased item
Hudson Reed Tec Pura Twin Thermostatic Shower Valve - Brushed Brass
"The product itself is good quality technical..."
Malcolm E.
It was ok
Purchased item
Hi-Flow Shower Waste 90mm Chrome
"Fitted in place very well"
Tom J.
Good product and price
Purchased item
Rene Matt Black 1500 x 1900mm Sliding Shower Door - 6mm Glass
"Good product and price!"
Keith K.
They don't respond to faulty items
Purchased item
Black Fast Flow 90mm Shower Waste
"I contacted you and told you this waste was f..."
Rosie B.
No complaints. Decent website, easy to search and filter. Delivered as promised. Great!
Purchased item
Nuie Nostalgic Manual Concealed and Exposed Shower Valve Single Handle Chrome
"Great! Hard to find a classic/traditional sty..."
David L.
Had one little problem with an item which was professionally and quickly solved
Purchased item
LECICO Saffia Sanitaryware - High and Low Level Pan
"Haven’t fitted it yet but looks great"
Terrie L.
Great
Purchased item
1000 x 900 Rectangle Stone Shower Tray
"Great product really pleased"
Chris C.
Awful service and return process.
Purchased item
RAK Resort Maxi Rimless Comfort Height Close Couple Toilet & Soft Close Seat - 665mm
"Terrible service and communication from We Lo..."
Jatinder K.
Easy to order. Quick delivery appreciated 👍
Purchased item
900 X 900 Quadrant Stone Shower Tray
"Really good material and easy to fit. Quick d..."
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