Too much back and forth for exchange. I requested the return the same day I received the wigs.I Provided pictures yet I keep getting ask if the wig was used , asked for more pictures and videos of the wig. Then I had to wait over a week after the the return wig was received to get my money back. Exchange over 10 emails going back and forth just to return something that was not as advertised. I Avoid exchange and return returns AT ALL COST.