Amy P.
Package arrived in a box that seemed used and retapped, got a used rug maybe.
Purchased item
Carmine Vintage Farmhouse Charm in Orange : Runner Rug
"Cheap all around, you get what you pay for. I..."
The Rug Collective™ store reviewsSee product reviews
Laura C.
Never heard back on my return.
Purchased item
Urban Cobblestone Solid Area in Grey Rug
"I put a return request in and never heard bac..."
Lynette B.
I have NOT rec'd my rugs. They are 1 week overdue. I have reached out to you for the past week, but have heard nothing from you. Unacceptable.
Purchased item
Marcel Machine Washable in Multicolor Rug
"I have NOT received"d my rugs, which were due..."
Roland B.
I ordered two rugs and one rug pad and I’m very satisfied!
Purchased item
RugPad - Premium100% Recycled Felt
"This is a very thick and generous rug pad. I..."
Manuel S.
Terrific experience
Purchased item
Alma Scandi Moroccan in Silver Rug
"The rug arrived as scheduled and was a quick..."
Maria C.
it would be nice if they had free returns
Purchased item
Amira Moroccan Dusk in Pillow
"n"
Jean C.
Do not order from this company
Purchased item
Kalahari Shadows Ash Pillow
"I emailed your company several times. The pho..."
Crystal B.
I’m still waiting to receive a return approval. Had I know how difficult returning something would be as well as the non-existent anti-slip backing I never would have ordered.
Purchased item
Sansa Machine Washable in Orange Rug
"The color does not match online. I’m not sure..."
Kristie S.
Terrible customer service
Purchased item
Contemporary Lauro in Grey Rug
"Looks nothing like advertised. Wanted to retu..."
Katina C.
Customer service number doesn’t work. Sent 4 emails with no response.
Purchased item
RugPad - Premium100% Recycled Felt
"Only received one of two rug pads ordered. No..."
Margaret D.
The rug was exactly as shown on the website.
Purchased item
Urban Linen Solid in Grey : Runner Rug
"I liked it so much I ordered a second one as..."
Jenifer V.
No customer service and crap products.
Purchased item
RugPad - Premium100% Recycled Felt
"Send a rug that doesn’t already have a large..."
Cori O.
Just upset how the rugs look
Purchased item
Jules Machine Washable in Grey Rug
"All the rugs I bought don’t fit the padding a..."
Debra V.
Love the new rug and the fact that they go in the washer! Great value.
Purchased item
Distressed Vintage Kendra Ash in Grey Pillow
"Thank you. It coordinated with the rug for a..."
David P.
Fast and good prices.
Purchased item
RugPad - Premium100% Recycled Felt
"Works well under my carpet."
Tiffany N.
Return it!
Purchased item
Hugo Machine Washable in Grey & Beige Rug
"Return it!"
Keith M.
Shipped quickly.
Purchased item
Distressed Vintage Cezanne Area in Grey Rug
"Rug is as advertised! Wonderful value, style..."
Louise B.
N/a
Purchased item
Sauville Modern Blush in Beige Rug
"Somewhat dark for my coastal home. Timely del..."
Michelle N.
I was happy with the rugs
I purchased but I didn’t get the pillow
Purchased item
Gabriella Machine Washable in Multicolor Rug
"I was happy with the rugs but I never receive..."
Whitney R.
Never responded to my email and phone is not working. Rug never arrived and tracking number only says label created it has been almost a month since placing the order.
Purchased item
Mojave Lines Desert in Beige : Runner Rug
"The rug never arrived to my house the trackin..."
Toni P.
said you would review my return....a week has gone by...nothing
Purchased item
Amira Moroccan Dusk in Multicolor Rug
"I asked for a return.....a week has gone by a..."
Misty M.
Didn’t get small rug
Can’t get anyone to answer emails regarding it
Purchased item
Celine Machine Washable in Blue Rug
"Love bug rug never got small one"
Sissie S.
Please send my doormat. You got the money, now send it. The runner isn't doing me any good without the DOORMAT.
Purchased item
Distressed Vintage Oxus Desert in Grey : Runner Rug
"NEVER RECEIVED THE DOORMAT.
PLEASE CHECK THE..."
Alison C.
rug never shipped
Purchased item
Distressed Vintage Cezanne Area in Multicolor : Runner Rug
"my rug never arrived.
shipping shows label c..."
Jeff S.
No
Purchased item
Limestone Machine Washable in Beige Rug
"Make it so that the urine doesn’t soak in"
Quintin S.
I hate every rug ordered. I will never use them and if not refunded, they will be thrown away.
Purchased item
Odette Machine Washable in Blue Rug
"Garbage. Horrible quality. I thought these wo..."
Kimberly L.
After a purchase, if there is a mistake on their part, they do not communicate
Purchased item
Distressed Vintage Kendra Area in Multicolor Rug
"They shipped the wrong color rug, and I have..."
Christy H.
It was fine .
Purchased item
Nordic Nahla Vintage Modern in Beige Rug
"Super wrinkled , all the folds won’t come ou..."
Courtney R.
Poor customer service.
Purchased item
RugPad - Premium100% Recycled Felt
"I hate this rug system. The rug is thin and f..."
Renee P.
BAD
Purchased item
Alpine Neutral Geometric in Black & White Rug
"I wanted to return this rug because instead o..."
Jonathan N.
Good shopping experience. Waiting for product is okay, as the purchased item has been popular and low in stock. I am happy with The Rug Collective keeping tabs on my order for me. They are excellent!
Purchased item
Distressed Vintage Cezanne Multicolor in Pillow
"Low on stock since my order was placed on 10/..."
Bridget C.
Website is fine. The picture of the rug looks like there is more purple in the rug, than there truly is.
Purchased item
Rose Machine Washable in Purple Rug
"I was surprised the rug came folded in a box...."
Brian T.
The store was reasonable and awesomely priced rugs. Hard to complain about them.
Purchased item
Distressed Vintage Chilaz in Grey Pillow
"Ok to be fair it was added as a free promo, b..."
Donna G.
See prior comments
Purchased item
Hugo Machine Washable in Grey & Beige Rug
"I like the rug. BUT your company is way TOO..."
Joe M.
Too costly to return items.
Purchased item
Distressed Vintage Oxus Desert in Grey : Runner Rug
"Rug is poor quality and does not completely c..."
Jon F.
I am very disappointed in the customer service and hope to get a response at some point to return and get a refund on this.
Purchased item
Abstract Twilight in Black Rug
"I have sent 2 emails regarding my dissatisfac..."
Jennifer B.
When requesting a return, no e-mail returned with instructions on how to do so as it stated it would.
Purchased item
Abstract Twilight in Black Rug
"I have entered in a request to return the rug..."
Amanda S.
Horrible experience. Where's my order?
Purchased item
Distressed Vintage Chilaz in Grey Pillow
"Ive never received my order. I have tried..."
Cecily G.
Never heard back from the company regarding the return I submitted. Donated the eight to a church.
Purchased item
Colette Machine Washable in Grey & Red Rug
"I didn’t have a great experience. When the ru..."
Mary G.
Never received my rugs , but was charged . Can't seem to get any answers from anyone there.
Purchased item
Distressed Vintage Oxus Desert in Grey : Runner Rug
"I have NOT received this rug. I have been try..."
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