Grace G.
Customer service was the worst. Submitted a return request and never heard back.
Purchased item
Kalahari Shadows Ash in Grey Rug
"I submitted a return request and have not hea..."
The Rug Collective™ store reviewsSee product reviews
Ann S.
I sent in a return request and never received a response with a shipping label.
Purchased item
Colette Machine Washable in Multicolor Rug
"did not like the colors and pattern. I sent..."
Tiffany F.
Very helpful and quick response
Purchased item
Hugo Machine Washable in Grey & Beige Rug
"This rug was so nice and the colors were beau..."
Beverly B.
I requested to return, it says it’s being reviewed, but I haven’t been notified since.
Purchased item
Distressed Vintage Cezanne Terracotta Sky Area in Multicolor Rug
"It’s not the color shown in the photo, I’d li..."
Rachel B.
No one will return my emails about the defective rug I received.
Purchased item
Distressed Vintage Cezanne Area in Multicolor : Runner Rug
"No one will get back in touch with me. I rece..."
Yesenia C.
N/A
Purchased item
Sophia Heritage Machine Washable in Grey & Red Rug
"Rug is lighter than the picture."
Kelly F.
No one responds to emails. I was sent the wrong order. Crickets.
Purchased item
RugPad - Premium100% Recycled Felt
"I was sent the wrong size pad for the rug I o..."
Monica P.
It took a long time for the rug to get to my home and again it was so much darker than pictured on the internet.
Purchased item
Le Grand Louvre Contemporary in Blue & Grey Rug
"The rug is way darker than pictured- Way dark..."
Michele B.
Prices are great and I love the rug
Purchased item
RugPad - Premium100% Recycled Felt
"Pad is thicker than I expected.
It’s a nice u..."
Alyse V.
My order went flawlessly.
Purchased item
Mojave Lines Desert in Grey Pillow
"The pillowcase matches my rug perfectly."
Elizabeth S.
Horrible customer service
Purchased item
Vintage Adeline Modern in Beige : Runner Rug
"Never got the rug and zero response from your..."
Jenna F.
I received no response from customer service after sending multiple emails. My item never arrived.
Purchased item
Distressed Vintage Cezanne in Grey : Runner Rug
"Unfortunately this rug never arrived. I order..."
Jennifer H.
Customer service needs improvement.
Purchased item
Distressed Vintage Kendra Area in Multicolor Rug
"I have tried to reach out to customer service..."
Joseph C.
I had to return both the rug and the rug pad. The wrong color rug was sent and the wrong size rug pad was sent.
It took 6 days to get the return shipping label. But I was only sent one label and I needed 2. A second label was then sent after I emailed them to explain what I needed. One shipping label was USPS and the other was FedEx. There was no explanation sent. So I was not sure which shipping label was meant for which item.
Purchased item
Distressed Vintage Cezanne Area in Grey Rug
"I was sent the wrong color."
Lesley W.
Easy to use interface and quick delivery.
Purchased item
Distressed Vintage Pissarro Terracotta in Grey & Beige : Runner Rug
"These runners are absolutely beautiful! I lov..."
John O.
I love the idea that its machine washable. Don't know how... but definitely a plus
Purchased item
Jezebel Classic Design Machine Washable in Beige Rug
"Has a faded antique look to it. I absolutely..."
Ashley F.
Not responsive to return request from 3/12/26.
Purchased item
Distressed Vintage Derya Area in Multicolor Rug
"Please respond to a return request that was i..."
Scott B.
.
Purchased item
RugPad - Premium100% Recycled Felt
"Did the trick at less then the competition."
Julia R.
One of the rugs never got delivered. It was sent back to the warehouse, but I never got a refund and I requested to return the other ones I bought over a week ago and still haven’t heard anything back.
Purchased item
Sauville Modern Blush in Beige Rug
"I want to return. Please send a return label"
Kathleen O.
Incompetent company
Purchased item
Chateau Machine Washable in Beige Rug
"Never received"
Mary J.
The order arrived quickly, and it was just as described.
Purchased item
Abstract Celine in Multicolor Rug
"The colors are accurate and it seems to be a..."
Marissa B.
Explained in my review
Purchased item
Limestone Machine Washable in Beige Rug
"Such a thin rug. Guess why its so cheap. It a..."
Rishell O.
I would love for you to ship to Canada :)
Purchased item
Colette Machine Washable in Grey & Red Rug
"Easy to clean as spills bead on top. Love thi..."
Suzanna K.
Poor customer service
Purchased item
Nordic Nahla Vintage Modern in Beige : Runner Rug
"The rug is a really poor quality. It was also..."
Carol S.
Hard to contact for returns
Purchased item
Urban Linen Solid in Grey Rug
"Website said rug was Grey linen color it’s m..."
Linda F.
Shopped online. Easy and fast shipping.
Purchased item
Cezanne Terracotta Multicolor Runner Rug
"Beautiful rug, but too big for our area. Requ..."
Amy B.
My order arrived quickly, was packed well and exactly what I wanted. Will order again!
Purchased item
Urban Mustard Solid in Brown : Runner Rug
"I love this rug! Great quality at a great pri..."
Nicole B.
Have requested a return, sent 2 follow-up emails and heard nothing back. Terrible customer service and shady.
Purchased item
Distressed Vintage Kendra Ash in Grey Rug
"Rug was nice but just too small for my space...."
Lisann P.
It's been almost a week and I have not heard about my request to return
Purchased item
Rania Machine Washable in Blue Rug
"I request a return. The color was not as pict..."
Julie R.
Their customer service is terrible.
Purchased item
Kalahari Shadows Ash Pillow
"The color wasn’t like the picture online. I h..."
Emily E.
I’ve been waiting for a return request for over a week now
Purchased item
Distressed Vintage Kendra Ash in Grey Rug
"It’s been over a week since I submitted a ret..."
Charles S.
Easy ordering and returns. Good selection of patterns and sizes. Will definetely buy from the rug collective again.
Purchased item
Jules Machine Washable in Grey Rug
"Love the colors and the pattern. Very masculi..."
Rick J.
The rug collective has been a great source of rugs for me. This one just doesn't work.
Purchased item
Marcel Machine Washable in Multicolor Rug
"The rug is beautiful and the quality is good...."
Rene D.
Sent email to return and no one ever responded to my
Email
Purchased item
RugPad - Premium100% Recycled Felt
"Ordered to go with the rug & it was too big …..."
Amy W.
Love the rig color and feel but they don’t lay flat and the padding are not well cut to size.
Purchased item
RugPad - Premium100% Recycled Felt
"The pads are not cut the same aa the rug. The..."
Connie B.
Great
Purchased item
Distressed Vintage Derya Area in Multicolor Rug
"Beautiful! Love the style and style he way it..."
Ksenia G.
Quick and easy, lots of options to choose from, great prices.
Purchased item
Cersi Machine Washable in Multicolor Rug
"I love this rug! it fits the space perfectly..."
Lynne D.
Delivered quickly. Packaged well
Purchased item
Distressed Vintage Kendra Area in Multicolor Rug
"Beautiful colors! We love it and so do our th..."
Susan F.
The price point is good but it’s way too big and the color is deceiving. It would be nice to get a response from your company sooner.
Purchased item
Distressed Vintage Kendra Ash in Grey Rug
"The rug I received is not the Vintage Kendra..."
Thea H.
No customer service, order never arrived, no response, had to dispute with credit card
Purchased item
Juana Classic Design Machine Washable in Red & Black Rug
"My order was never delivered. I have reached..."
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