Portland Gear store reviewsSee product reviews

The customer service folks were quite receptive. I wrote many times wondering where my order was (as I usually operate in Amazon brain mode). They explained that it took a bit more time to personalize an item. And when I received my backpack, I understood. It looked as if the embroidered area needed to be completed before assembling. Maybe not, but the turnaround time was perfectly normal in the real world.

Great

Easy to order. Will probably order again in the future.

Easy ordering and fast delivery.

We have purchased six items - backpack, two carry on rollies, two weekenders and a mini backpack accessory in the past four months. These bags have simplified how we pack our sedan car trunk for our road trips. Colors are fun and the quality of every item is superb!

Fast and easy

The guy in the shop was super helpful- and he as kind enough to duplicate the online price

Easy online shopping and ordering.

Couldn’t not have been easier. Quick delivery.

Love it !!

Checkout with Spotify is a plus. App works smoothly…item arrived timely..10/10 thanks!

Everything about ordering from Portland Gear was a breeze!

I often frequent the downtown location and I've always had incredible customer service. The staff is not only helpful but also incredibly kind. I also recently had a zipper malfunction on my cascade backpack and I had the best experience with customer service. They responded immediately and promptly sent me a new backpack. The whole experiece was incredible ◡̈

Staff were friendly and helpful.

Thanks

My online purchase was easy—wow all the colors—and it arrived quickly

Went to your downtown portland store and wasn't sure which bag I wanted but after seeing a peer use her on our trip I wanted on! Got mine at the airport!

Good experience

Portland Gear is a great company. Every item we ordered arrived well packed and in a short time.

Shopping was great. And easy retuirn.

Quick delivery and updated emails!

No issues & backpack/wallet arrived a few days than the ETA.

great company and excellent product

Bought our two large Cascade backpacks (one each), at the DT PDX store, and take them EVERYWHERE. Everyone is always pleasant & helpful. But back to the products... I don't travel light because I have a Service Dog, & carry her food, toys, etc. along with my laptop & sometimes have to stuff my Cascade Crossbody in there, too! Fits it all!! Husband travels for work, and gets more compliments/questions/possible future purchasers out of his backpack...and he's not a "backpack guy," so it's a BIG deal! Now he won't leave without it!

The product quality is excellent. Delivery time good.

Orders are delivered quickly and products are made extremely well

Quick shipping, products arrived in great shape as expected.

Website is easy to navigate .

Like it.

Bundle options are well thought out and offer great savings! Rapid turnaround time; items are as good in hand as they appear online.

Very easy to order and came fast

Easy selection and purchase options

The back pack looks exactly like the ads and everything is lovely.

Easy ordering and nice communication.

Great products and customization options.

I got a good discount with Bag to School sale. Items arrived quickly and in good shape.

Portland Gear has become one of my favorite local spots. Everything I’ve gotten from them — shirts, hoodies, and even a bag — has felt well-made and thoughtfully designed. The quality is consistent: soft but durable fabrics, solid construction, and designs that actually feel like Portland without being over-the-top. The downtown store is easy to shop, the staff is friendly and helpful without being pushy, and it’s clear the brand cares about the community (their Pride collabs and local support a

Quick shipping.

5 stars

easy to order, quick shipping