Richard G.Verified
Not good
Purchased item
FR MR to Post Bracket (1pc)
"Every single detail was incorrect from the ve..."
CR Fence & Rail store reviewsSee product reviews
Mike A.Verified
Very sturdy railing. impressive.
Purchased item
Straight Adjustable Top Rail Connector (Plastic)
"worked out perfect. Nice look and quality"
James A D.Verified
Overall bad experience. Customer service did not send the proper replacement parts the first 3 times despite having photos off all my posts / hardware.
Purchased item
2 End Posts (V3) - 36"
"Customer service was horrendous. I sent multi..."
Nathalie L.Verified
Fast, easy and great customer service
Purchased item
HR MR to Post Bracket (1pc)
"Fast delivery, was missing one piece for the..."
Randal R.Verified
Great service
Purchased item
Hand Stair Railing Parts Kit
"Has everything that you will need to install..."
Kevin H.Verified
GREAT!
Purchased item
HR TR to Post Bracket (1pc)
"When doing pre set up to mark drill holes ( e..."
Danny H.Verified
.
Purchased item
Stair Top & Middle Rail Size Exchange Pack
"."
Ernest Hill E.Verified
Knowledge sales rep.
Purchased item
Horizontal Handrail Kit
"Just what I was looking for. Great railing!"
John T.Verified
I take a picture or video of the installation location, and submit that, CR Fence and Rail will then pick out the products that should match my criteria, couldn't be easier.
Purchased item
Stair Handrail Kit
"I have use this product on 3 different projec..."
George G.Verified
Shipping was fast.
Purchased item
Horizontal Handrail Kit
"Rail kit was very well put together and easy..."
Peggy E.Verified
Perfect!
Purchased item
Stair Handrail Wall Extension
"Excellent customer service! Speedy delivery!..."
John T.Verified
Best customer service I have ever seen
Purchased item
16 Self Drill Screws + Hex Bit
"Best customer service I have seen in years. C..."
Gary K.Verified
Office staff very helpful
Purchased item
6' Section - No Post (V1)
"When i installed the gromets and tried to ins..."
William D.Verified
Easy, straightforward website with help available.
Purchased item
Stair Handrail Kit
"I was very pleased with the quality of this r..."
Brittany A.Verified
Try and go through them directly and not Amazon. Other than that, they are great company.
Purchased item
Stair Top & Middle Rail Size Exchange Pack
"Great quality and all the added drill bits an..."
Melanie S.Verified
Love it. Ordered another one
Purchased item
HR TR to Post Bracket (1pc)
"Works great for us"
Susannah L.Verified
Great
Purchased item
Post Cover v3 - Metal (Square - New Style) 1pc
"Fantastic service"
B D.Verified
Terrible
Purchased item
4' Section Kit (V3) - 42"
"Terrible experience. Bunch of missing pieces...."
Oluwemimo A.Verified
Had some hiccups. Some of which was due to my own lack of understanding ordering the equipment. Just hopeful I'll have a fully functioning stairwell at some point.
Purchased item
Rectangle Wall Connector
"I haven't recieved it yet. It's been more the..."
Bill S.Verified
This experience has been a nightmare. I would not recommend CR Fence and Rail because you cannot talk on the phone to a saleperson.
Purchased item
Horizontal Handrail Kit
"This is the third time I have had to contact..."
Teresa M.Verified
Will not be purchasing from this company any more due to lack of customer service
Purchased item
Rectangle Straight Adjustable
"Very poor customer service. Orders/shipment d..."
Jerry M.Verified
Great experience. The railing came out great.
Purchased item
Flat Brackets (2 Middle Rail + 2 Top Rail) + Post Caps + Screws
"Great experience. The railing came out great..."
Cassidey B.Verified
They lied about timeline of materials, shipping delays and timeline for the materials to get to the site.
Purchased item
2pcs Rectangle End Caps
"Horrible customer service"
Gerald J.Verified
NOT MUCH TO IT ,i.e. , it went well.
Purchased item
Stair Handrail Kit
"AS I UNPACKED THE BOX I QUICKLY THOUGHT THAT..."
Richard R.Verified
Great website and easy to navigate.
Purchased item
2pcs Rectangle End Caps
"Appreciate the top rail end caps. Easy to in..."
Yolanda B.Verified
The website is a bit confusing as to what comes with the rails, not particularly fond of it.
Purchased item
Stair Handrail Kit
"Easy to install, looks great."
Bernice F.Verified
Accommodating to customer needs
Purchased item
Parts- Wedge Anchor (for Concrete & Bricks)
"My husband and I needed special parts (concre..."
Joan H.Verified
Shipment arrived in a timely fashion. Item was perfect.
Purchased item
Rectangle Straight Adjustable
"It worked great to hold our two railings toge..."
Brett D.Verified
on time
Purchased item
Stair Handrail Wall Extension
"Great Kit - so easy to install"
Christopher O.Verified
The website was easy to navigate and ordering was simple.
Purchased item
Stair Handrail Kit
"The instructions were super clear and it was..."
Gary M.Verified
Went well. Had questions that were answered quickly. Rail extension kit was delayed but corrected when I contacted customer service.
Purchased item
Stair Handrail Wall Extension
"The kit being complete with everything I need..."
David B.Verified
They made the perfect recommendation .
Purchased item
Stair Handrail Kit
"Everything was perfect. What a well thought o..."
Giles H.Verified
Great customer service!
Purchased item
Horizontal Guardrail Brackets (4 Middle Rail) + Screws
"Best customer service ever! I purchased a CR..."
Steve G.Verified
WOW receptionist that took my call was awesome. I explained what I needed. She sent it to me in less than a week. Love you guys. Thanks
Purchased item
Black Steel Post Covers - 4pcs
"What a professional company to deal with. Alr..."
Deana I.Verified
Very easy and delivered quickly
Purchased item
Stairs Handrail Screws (8 SD + 8 FL) + Hex Bit
"Great company and great product. Very satisfi..."
Kenneth K.Verified
Perfect experience
Purchased item
Stair Handrail Kit
"Easy to install and a quality product"
Keith E.Verified
Easy to order online and shipping was fast.
Purchased item
Stair Handrail Kit
"I have ordered 3 hand rail systems to this po..."
Don G.Verified
Easy
Purchased item
Top Rail End Caps (Oval)
"Excellent product and fast shipping."
Jonathan E.Verified
wonderful
Purchased item
2pcs Rectangle End Caps
"These new endocarps fit better than the origi..."
Tom F.Verified
Excellent service!
Purchased item
Stair Handrail Kit
"I originally ordered the wrong size rail kit...."
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