Dear Support Team,
I am reaching out to formally complain about your return and refund policy, which I find highly disappointing.
After receiving a substandard product, I requested a return, only to be told that the refund process takes 20 days. Waiting nearly three weeks to get my money back for a faulty product is unreasonable and reflects very poorly on your customer service standards.
As a customer, I expected a much smoother and faster resolution. Due to this negative experience, I will