We traveled to Florida from Missouri on December 28th and started receiving messages from Scooter King at 5:40 am E.T./4:40am C.T.Our scheduled scooter drop off was scheduled for 10:30am because our scheduled arrival time was 8am and we wanted to make sure we would have enough time to get to our resort. The moment I took my phone off airplane mode I got multiple passive aggressive messages asking for when we would arrive at our hotel and if we had already checked in and they could just leave the scooter at our resort. I understand that we visited during a very busy time but having the company try to rush our arrival to our resort so they could make other deliveries was unacceptable. The scooter was delivered an hour early and the employee made a smart comment when he dropped the scooter off saying he had ‘been here, lady’. If the company is busy that is not the consumers fault and they should not rush their consumer just to make their schedule. We had a scheduled delivery time of 10:30 am EST and a scheduled flight arrival time of 8 am EST, that cannot be changed and they cannot penalize us for that because they were busy and behind schedule.
We chose to use Scooter King because Buena Vista was overbooked but we will never be using them again. The scooter was so difficult to use and navigate and caused more problems for my grandmother, than it helped with her mobility and park experience. This company definitely has a lot of reviews that are flowery and make it seem like it is a great company but do not trust those reviews.