The prices are way too expensive and the your website has too many options with way too many add-on’s just adding to the complexity and cost. Why can’t you make it simple? 100% sun blackout, here is one option with everything in it and be done ? The pricing is like bait and switch, with blackout options starting at $250ish and suddenly each blind becomes $500 each. Pretty bad experience ordering online
"1. They are not blocking out the sunlight 100..."
Jeanne W.
Not enough information when choosing motor type. I would expect most people would choose the wrong motor. A better an more lengthy description would help
Purchased item
SmartWings Motorized Zebra Shades 90% Blackout 95mm Astrid
"i ordered two matter shades. Also ordered a b..."
Bryan C.
Measuring instructions are good. Fit was perfect
Purchased item
SmartWings Motorized Light Filtering Cellular Shades Nowa
"The reaction from command send over zigbee is..."
Brad R.
Good overall. A bit frustrating when you're selecting options because you can't see the options until you click on them, and the pop-up boxes block your view. Should have the name of the fabric on the pop-up itself or just eliminate the pop-up on hoover all together.
Purchased item
SmartWings Motorized Light Filtering Solar Shades 5% Openness Aventus
"Great blind. Works great. Easy to pair Matter..."
Ordering Guide is comprehensive. There is adjustability for the length by using the remote to set limits. So focus on getting the width correct on the order…
"Great blind, fit perfect. Like the solar powe..."
Gordon C.
A very responsive team of customer service people. Answered all our questions quickly on chat. The online ordering process was straightforward and painless.
Purchased item
SmartWings Motorized Light Filtering Cellular Shades Nowa
"The entire experience with Smartwings has bee..."
Ray C.
Thanks for it
Purchased item
TapTech Single/5-Channel Remote Wall Switch
"Build quality is not up to par for the price,..."
George J.
Great! Third time we’ve ordered.
Purchased item
SmartWings Motorized Zebra Shades 90% Blackout 95mm Astrid
I found exactly what I was looking for including color. It was an enjoyable buying experience, quick and easy. I had a question and was connected with a customer agent within a minute through online chat. Question answered, purchase made, and off to do other things.
"Beautiful motorized shades very easy to insta..."
Charles J.
Had to contact customer service to get the options selected for a prior order. But great service and support, just need to expose that information on previous purchases.
Purchased item
TapTech Single/5-Channel Remote Wall Switch
"Great for adding on-wall control for blinds...."
Renee S.
Great experience. This was our second time ordering.