Ivy Hearts store reviewsSee product reviews

I never received my items.

Delay

Shipping took forever arrived after Christmas it’s a junk necklace that isn’t worth $10 and can’t get a response about returning it and getting a refund!

Can you please send me a new order

Order arrived 10 days later than date they told me

I would avoid purchasing around the holidays as it took double the time and the gift did not arrive by Christmas even though it has been purchased weeks before. The necklace is more beautiful in person and is the perfect size pendant. My wife adores it.

Took a little longer than expected

Terrible as I said, I’ve tried several times to cancel my order to ignore it. They sent the item to us once it was delivered. They told me I cannot longer return it now I’m stuck with a lousy necklace that I paid too much for and it’s not worth the money

I’m waiting on a replacement or a response

Great experience!

Great!

I have sent you multiple emails regarding the non-delivery of my order. Most recently, you assured me that the item would be delivered. However, it has been a week or ten days since then, and I still have not received it. I sent you another email afterward, explaining that the item was intended as a Christmas gift for my parents, and I requested a refund instead. Despite my repeated attempts to resolve this issue, the only communication I keep receiving from you is an email asking me to review the product, stating that it has been delivered. However, the product has not been delivered, and therefore, I am unable to provide any review. At this point, I kindly request a refund instead of the item. Please address this matter urgently.

Very happy with the service.

Love the design, it just broke after hardly wearing it.

Payed for it and did nothing when not received. Tracking number for usps is not their tracking number

Customer service support does not respond and the necklace purchased was defected and not good quality

Chain broke and send 2 emails and a message and still no response

Order showed up damaged

The shipping protection is a scam...never recieved my item or my money back, just a bunch of "we're investigating the issue" emails.

Never received my package and they didn’t give a shit and DID NOT EVEN try to put the effort in to helping to resolve the issue

Bad

bracelet doesn't sit or close around my wrist

It took 5 weeks to get my item and then it broke after 1 week. ☹️

I loved the experience on the whole. I thought I had lost the package and emailed customer support , did not receive any follow up email. Finally the package was found.

You have the worst service will never buy from again

I got several notices about a delay in arriving on time for Christmas. I finally received it on Christmas Eve day.

Great!

Son unos absolutos irresponsables

Love it!

I took 2 weeks to get a response from customer service when asking about where my necklace was. I finally got a response from customer service wanting to know how my experience was regarding the purchase. When I sent back the response on how dissatisfied I was because I never got a response from my first email. I finally got the follow up to my first email.

Never received my package, looks like I got scammed!

Easy

Worst jewelry

Waited over a month for no delivery

Impossible to get in touch with anyone.

Customer service not responding

Easy to navigate website and quick and easy payment processing

haven’t received a response to my inquiry about broken necklace

Customer support does not respond

It did take a bit of time to arrive.