Karen P.Verified
Was not happy with the whole experience
Purchased item
Painless Hair Removal Cream
"Did nothing waist of money"
LUUMA store reviewsSee product reviews
Michelle K.Verified
Shopping was easy
Purchased item
Painless Hair Removal Cream
"Did not remove any of my chin hair"
Elllen G.Verified
Luuma did not get back to as of yet about receiving the wrong product from another company
Purchased item
Painless Hair Removal Cream
"I recently ordered the Luuma hair removal cream. I did not get Luuma hair r..."
Kim M.Verified
Slow delivery
Purchased item
Painless Facial Hair Removal Cream
"Has not removed one hair!"
Maria G.Verified
It was easy to get the product
Purchased item
Painless Hair Removal Cream
"It did not remove all the hair from my face so not very satisfying with the..."
Gretchen B.Verified
Easy to purchase.
Purchased item
Painless Facial Hair Removal Cream
"I have a scar on my chin with coarse hair growing in and around it. The pro..."
Gladys A.Verified
This is a scam! They charge you high prices $49 but sent me a product that I can get at Walmart for $4. DO NOT BUY THIS PRODUCT. To return it, even though they sent me something I didn’t order, this company expected me to cover the return expense! Terrible experience all around!!!!
Purchased item
Painless Facial Hair Removal Cream
"This product never came!!! You sent me a generic product from Hoygi that n..."
Susan F.Verified
Confusing website and terrible customer service
Purchased item
Painless Body Hair Removal Cream
"I received this in error. I had ordered the facial hair removal cream but..."
Lyndia D.Verified
Took a long time arriving and not as advertised.
Purchased item
Painless Body Hair Removal Cream
"I want my money back, the cream I received for facial hair 2 small (1 oz) t..."
Linda L.Verified
The product didn’t work for me
Purchased item
Painless Facial Hair Removal Cream
"I was very disappointed in the product. I used in on my chin and above my..."
Amy B.Verified
Took about 3 weeks & product didnt wirk for me
Purchased item
Painless Hair Removal Cream
"Left the cream on for suggested time- no hair gone. Reapplied for extra tim..."
Carrie R.Verified
Came later than expected- your reasoning was that you got more orders than planned
Purchased item
Painless Facial Hair Removal Cream
"It removed the light hair and left the dark. Also caused redness and burnin..."
Stephanie C.Verified
I contacted customer service and asked to return product. I received a response that someone from the return department would get back to me but that has yet to happen, it's been 5 days.
Purchased item
Painless Facial Hair Removal Cream
"Did not remove hair, just burnt my face."
Josie D.Verified
Slow delivery
Purchased item
Painless Facial Hair Removal Cream
"Didn’t work at all for me."
Debra L.Verified
This part was easy.
Purchased item
Painless Hair Removal Cream
"I had absolutely no results by using this product. I have tried it several..."
Donna M.Verified
No
Purchased item
Painless Facial Hair Removal Cream
"Doesn’t work on me. Applied as instructed….. not one hair came off.
Even f..."
Amber M.Verified
Easy
Purchased item
Painless Hair Removal Cream
"Nair could do the same"
Demeulenaere L.Verified
Shipping fine products sucked
Purchased item
Painless Hair Removal Cream
"Smelled like Nair Did not work. Stupid impulse buy!!!!"
Gail K.Verified
Buying waseasy
Purchased item
Painless Facial Hair Removal Cream
"It didn't work at all"
April W.Verified
Poor product
Purchased item
Painless Hair Removal Cream
"It did nothing. Waste of money no hair removal!"
Leeann A.Verified
Took forever for it to arrive
Purchased item
Painless Hair Removal Cream
"Total waste of money! This product is nothing but Nair in a smaller tube a..."
Madeline V.Verified
Too long to be delivered and it came from mainland China
Purchased item
Painless Hair Removal Cream
"Did not like packaging and it does not work for me as advertised. Also too..."
Julie R.Verified
Bad customer service
Purchased item
Painless Hair Removal Cream
"I asked to return the product because made in China. Got no response.
Will..."
Judith M.Verified
Took weeks to receive
Purchased item
Painless Hair Removal Cream
"The product did not work! I tried using it two different days and ended up..."
Wendy W.Verified
It took almost 3 weeks to receive it
Purchased item
Painless Hair Removal Cream
"I left it on for the 15 minutes and it didn't work at all!"
Gretta S.Verified
Shopping experience was fine. Product not so much
Purchased item
Painless Hair Removal Cream
"Doesn’t remove hair at all"
Janet D.Verified
Spending money with your company was easy just very disappointed with the results.
Purchased item
Painless Facial Hair Removal Cream
"Followed directions exactly and left product on 10 minutes. No results. Tot..."
Donna L.Verified
Delivery was very slow.
Purchased item
Painless Hair Removal Cream
"The cream did fine with the softer hairs but did not take care of the coars..."
Lori W.Verified
Again, paid for something I never received.
Purchased item
Painless Hair Removal Cream
"Never received the product so at this point I would give this zero stars!"
Judy O.Verified
Product is not as advertised!
Purchased item
Painless Facial Hair Removal Cream
"Did not perform as stated. Will not reorder or recommend!"
Diane B.Verified
Average
Purchased item
Painless Facial Hair Removal Cream
"Did not even remove the fluffy hairs on my face let alone the black heavier..."
Sarah J.Verified
Not the product I’d hoped for.
Purchased item
Painless Facial Hair Removal Cream
"This does not work as advertised."
Sally P.Verified
Not effective at all.
Purchased item
Painless Facial Hair Removal Cream
"I tried it 2x on my chin and upper lip with no results. Still scratchy stub..."
Dusti S.Verified
Was fine and shipped faster than expected.
Purchased item
Painless Hair Removal Cream
"Honestly, it handled as well as most other creams except the stiffer chin h..."
Carol R.Verified
Even though I shop Luuma, I received a different name,
Hoygi. Is that you or an off brand of yours? Because if it's an off brand I don't care for it.
Purchased item
Painless Hair Removal Cream
"My chin hairs are pretty tough, It just doesn't get all the hard ones.. I..."
Debbie T.Verified
Nice people. Went GREAT right up until the time I wanted to use the "money back guarantee" and there is NO money back for the used tube and only partial on the unused tube because I have to pay to ship it back to CYPRUS. Otherwise...lovely.
Purchased item
Painless Hair Removal Cream
"The product (Hoygi on the label NOT Luuma, by the way) did not work for me...."
Beverlee S.Verified
It arrived.
Purchased item
Painless Facial Hair Removal Cream
"I have used it twice ( with 72 hours in-between). Neither time did the pro..."
Judi C.Verified
Does not work
Purchased item
Painless Hair Removal Cream
"Does not work. Refund."
Lona H.Verified
Took too long to receive.
Purchased item
Painless Hair Removal Cream
"Did not remove stiff hairs and left stubble."
Deborah C.Verified
easy transaction and arrived quickly.
Purchased item
Painless Hair Removal Cream
"was purchased for my daughter and it wasn’t harsh on her face,which was the..."
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