N A T.Verified
No
Purchased item
Crystal Lamp Jumping Spider
"Didn’t realise how long delivery to the uk wo..."
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Pawel G.Verified
Missing parts!
Purchased item
Terminator M
"Missing parts, delivery for 1 month, very dis..."
Séverine V.Verified
Too long to get out ordre
Purchased item
Terminator M
"Some pieces were missing, and others were mix..."
Silvia K.Verified
Fast delivery, good status update
Purchased item
Terminator M
"Looks great, excellent for teenagers"
Sandy H.Verified
Again, it took over a month for this product to arrive.
Purchased item
Crystal Lamp Jumping Spider
"I can’t rate this purchase any more than two..."
Louise S.Verified
State extra time needed over Christmas to dispatch and answer emails.
Purchased item
Terminator M
"Very crafty request for how item is, rather t..."
Paloma A.Verified
We need the missing pieces to be able to build the robot.
Purchased item
Terminator M
"I have not been able to build it as there are..."
Sandrine F.Verified
A bit sad that there is no delivery to my country.
Purchased item
Terminator M
"It took a bit longer for delivery, but the re..."
Sally R.Verified
If you help me receive my product, that would be great
Purchased item
Terminator M
"I have not received my product in the mail. I..."
Agnieszka A.Verified
Order take too long, no contact
Purchased item
Cyberpunk Plasma Ball Spider
"The order time was going to take 25 days, it..."
Richard D.Verified
Communication could be improved.
Purchased item
Electric Screwdriver Set
"Delivery unfortunately missed Christmas. But..."
Dirk D.Verified
Not enough parts or the wrong one, no response to customer service, long delivery time.
Purchased item
Terminator M
"Hello, I could not complete the model because..."
Nicola D.Verified
Late delivery, missing parts and no customer support or rectification of the issues
Purchased item
Terminator M
"It is missing many pieces. I emailed customer..."
Chelsea B.Verified
Order didnt come when it said it should, freaked out and thought i fell for a scam :/ also no reply to inquiry emails
Purchased item
Terminator M
"Joints are loose but it looks hella cool. Can..."
John R.Verified
No
Purchased item
Dragonfly
"Bought it for my wife for Christmas and she l..."
Lisa I.Verified
Exceptionally poor communication and did not meet the advertised timeframes in any way
Purchased item
Cyberpunk Plasma Ball Spider
"This was a good buy although the company did..."
Amy C.Verified
Still missing parts with no answer from customer service.
Purchased item
Terminator M
"It missed getting here for Christmas even tho..."
Jennifer G.Verified
They don't answer their emails when you need help.
Purchased item
Cyberpunk Plasma Ball Spider
"Several sets of screws were missing from the..."
Richard J.Verified
I can’t make a fair judgment until one of my grandsons actually builds it?!
Purchased item
Terminator M
"I ordered for a Christmas present and it didn..."
Anthony B.Verified
Shipping information was inadequate
Purchased item
Terminator M
"I like the idea, but for the price the qualit..."
Alesya R.Verified
Item never received, seller ignores emails
Purchased item
Terminator M
"Never received, emailed 4 times"
Shirley R.Verified
no
Purchased item
Terminator M
"The unit I ordered was a gift for my grandson..."
Sadie C.Verified
No
Purchased item
Cyberpunk Plasma Ball Spider
"Reached out via email and phone multiple time..."
Cathryn W.Verified
Terrible service
Purchased item
Terminator M
"The item is still boxed due to the fact it ar..."
Karen F.Verified
It was delayed due to your company overextending itself.
Purchased item
Terminator M
"It was a Christmas gift well received."
Iryna H.Verified
Awful product
Purchased item
Terminator M
"This is a scam. Nothing worked together. It l..."
Susan C.Verified
Stay AWAY from this company!
Purchased item
Terminator M
"One of the worst customer experiences EVER. P..."
Sian R.Verified
I messaged twice for an update on delivery, then received notification of dispatch two weeks after order was placed. Item was eventually received after the month, but I have no response to my two enquiries. But have had multiple requests for review
Purchased item
Terminator M
"Products is good but delivery and communicati..."
Ken P.Verified
Communication during the shipping phase was almost non-existent
Purchased item
Terminator M
"It would be 5 stars but the headlamp does not..."
Ann N.Verified
Fair
Purchased item
Cyberpunk Plasma Ball Spider
"Love it. Only complaint took forever to get."
Rebecca D.Verified
Very good no issues
Purchased item
Cyberpunk Plasma Ball Spider
"Bought for my husband and he loved it. Found..."
Tatiana D.Verified
Good
Purchased item
Cyberpunk Plasma Ball Spider
"A bit long on delivery, but the puzzle itself..."
Lisa P.Verified
Terrible service.
Purchased item
Terminator M
"You took way too long to deliver. Was suppose..."
Sue T.Verified
Mistakes can happen but good customer service makes all the difference to repeat custom. In this case we have received no customer service.
Purchased item
Terminator M
"The model arrived later than expected but tha..."
Rachel W.Verified
Very slow postage and no communication
Purchased item
Terminator M
"A part was missing. I emailed you twice reque..."
Krys P.Verified
No response from customer services in an attempt to rectify missing parts.
Purchased item
Terminator M
"A nice idea, unfortunately did not meet expec..."
Rosie B.Verified
Only based on the one product.
Purchased item
Terminator M
"One of the screws broke - it was a gift for m..."
Amanda L.Verified
I ordered this weeks before Christmas as a Christmas gift so that my husband could work on it when on holiday break. Since it did not arrive until after the new year he has not had time to work on it. Your product might be fine, but customer service (I emailed multiple times with no response) and shipping times are unacceptable.
Purchased item
Terminator M
"I ordered this weeks before Christmas as a Ch..."
Christine R.Verified
This stops people from trusting these sources. poor response and no accountability when the pieces are missing
Purchased item
Terminator M
"pieces missing and no one will respond to the..."
Mrs A.Verified
No.
Purchased item
Dragonfly
"Pieces didn’t always fit well together."
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