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Good

Very disappointed with your company. Delays can happen, but to not communicate with the clients and then deliver an incomplete product is simply wrong.

Thank you

I did have a slight issue with the lack of communication when checking on order status. I wish I had received an update letting me know what was happening instead of me having to reach out after 2 weeks of no info. Especially since the estimated delivery said it would arrive before Christmas. All that being said, i still give 5 star because of the product itself. It's awesome! I also understand the rush of the holidays and appreciate the memo on the website that I eventually saw.

I want a replacement part or a refund.

Was not aware when I ordered that it would be coming from China.

See previous review page

Already said

I should atleast be reimbursed for the extra delivery cost. ($14.99)

If an order is made 6 weeks before Christmas and the delivery guarantee for 10 days it would be expected that the delivery would be in time for a Christmas present. This wasn’t the case. Had to go and buy my Grandson a replacement present.

Long delivery time - but worth the wait!

Ok

Took a long time to get here. I ordered on Dec 12th and paid for expedited shipping (7-10 business days). It arrived on Jan 10th (20 business days). I was never credited back for the expedited shipping or messaged back.

I contacted about a replacement for broken parts and heard nothing back. The shipping also took a long time

Better update on deliveries.

A bad choice. I ordered 3 models on 12/3/25 and they arrived on 1/21/26 (48 days). Of the 3 models ordered, one model was changed from the beginning, without any prior communication, but in the end another model arrived that is neither the one ordered nor the one shown on the website in the tracking. In addition, the Customer Service service is non-existent both by mail and by phone.

.

I also experienced the delays around the holidays and when my order arrived two kinds of screws were mixed up so we had the wrong numbers for the build. Although it should be easier to get an actual response instead of an auto-reply, I’m convinced they will work on that when they get the time to. Everything was handled as good and as fast as they could. We received the missing pieces and had a great time building the Terminator M.

Super Idee

Product was over a month+ late. Response time was disappointing. Refused to give refund and cancel order while waiting for product to arrive.. which I did not think it would.

Despite a long delivery, nothing bad to say

Delivery was bad longggggg

Parts not all supplied, emailed 4 weeks ago but no response :(

Probably a scam, never again.

Reply to emails

Never received this after spending an extra $15 for a expedited

Products are faulty with incorrect pieces provided, and absolutely no followup or support. Would not recommend this company or products as a result of this experience.

Good communication and good products

We were not able to get the ones we wanted. Out of stock...

No

None

No reply with any support. I reached out multiple times and no reply still!! I will not recommend you guys to anyone. And I will definitely put this on social media to warn people not to buy from you.

Poor information given regards delivery

No

Take to long to arrive

I would like the item I paid for....I haven't received it. It was ordered as a Christmas present and it never arrived... Very unhappy. No apology no refund no crystal jumping spider that I paid for.

Very poor customer service. Ridiculous delay to the delivery and had to pay £7 for unpaid postage to collect the item

No support for missing and damaged parts!

Excellent

factory issue