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everything went well

Took really long and missing parts

I ordered for items in total. Generally they are great. Except one of them is missing a piece.

No aftercare. Would like my money back for defective product

Package arrived weeks late even though I paid for expedited shipping. Emailed about this and never got a response. Item arrived late and was missing crucial parts needed to build it, emailed asking for an exchange, and also never got a response. This was meant to be a Christmas present for my son who has not had the chance to build his item and has been waiting patiently for a replacement. Disappointed in the level of customer service provided.

customer service is non existent

no

More diligence in labeling the little bags correctly

I would have liked some email support, rather than an instruction to call overseas - it's hugely expensive.

No

Long way shipping.

Poor quality

I want someone to reply to my emails from 24th and 27th of December with a fair resolution. I requested the missing pieces, replacement parts for the nebula head which short fused 10 seconds after opening it to check it and the terminator head lamp which doesn’t breathe as it should.

Es hätten mehr Emails zur Versandinfo kommen können, ich habe lange auf eine Info gewartet wo das Parket ist, es sollte eigentlich ein Weihnachtsgeschenk sein, leider kam es aber erst Anfang diesen Jahres an. Schade

No answer or updates.

I will need to lodge a return or ask the bank to reverse the transaction as the item can not serve it's purpose without the missing piece. Please respond to my email.

As I said, it arrived with more than one month delay

Ordering the product was easy enough and when I emailed they responded fairly quickly however your courier company is unbelievably slow

You have 0 customer service and I am not even sure you are a legitimate company. You took my money and gave me no product or answers in return.

Customer service is not great. I am missing parts and I emailed a request and still haven't heard back

Speed up delivery time to avoid customers being disappointed

1. paid for expedited shipping and it arrived weeks late with requests for refund ignored. 2. wrong parts shipped with package and 2 months since ordering it, I still haven't received the correct parts

No response to email sent over a month ago. Many parts missing from kit.

You never issued an RMA in order to return the item. Improve on customer service.

Wanted to cancel my order before it arrived, customer service is absolutely terrible.

Order never arrived. Been ignored. No way to contact company. Disappointed. Was a present for my son.

The delivery was significantly delayed, and the labels on the parts were incorrect, which complicated the assembly process. Because of this, the child did not get the enjoyment one would expect. Considering this was a Christmas gift, the experience was disappointing.

Nice

I was concerned that one wasn't going to arrive, and no feedback when I reached out. But both eventually arrived and as per advertised.

Cool stuff, needs better screws to get things tight.

Dreadful product and awful customer service

Nope.

shipping took 2 months for 90 dollars i want a refund and for low level quality

Cool

I bought this as a Christmas gift and it arrived late, but I knew that might be a possibility, so not a problem. I know they are still working on it and enjoying doing it as a family project.

Won’t order from you again unfortunately

Please work harder at completing the second part of the order.

The expectation is that the product would be usable.

Pending a response from customer service on missing parts

Thanks