Mostarle store reviewsSee product reviews

Slow shipping

Make sure all the parts are there and in the correct bags.

It took a lot longer to arrive than first stated, and information was hard to come by.

Ok

Would recommend 100%

communication whilst shipping and very long shipping time was outside of what I'd normally expect

Nope

There’s a mistake in the booklet about how to install/assemble it and the delivery is taking too long

Delivery was great

All ok

Took way too long to arrive, well passed the initial day they said.

No es un producto acorde a su precio, ya que no está bien hecho

Too long to deliver

Rubbish customer service, except when you want a review.

As a company they need to honestly follow-up with customers regarding ACTUAL availability & shipping dates of their products. As an HONEST business, knowing their product was experiencing delays (parts etc) they should NOT PROCESS ANY PAYMENTS until the item is ready to ship.

Very good overall.

Reply to my emails

Non existent customer service up until after the item had been received at which point it was constant badgering to give a review, so here you go.

They were obviously swamped with orders, and did a good job of communication with those who were waiting for deliveries.

I have an issue with my order and have sent several follow up emails. Only responses are auto replies. Very disappointed in customer service.

.

It just took a little too long from order and payment to delivery ... but these things happen.

Very poor customer service.

We were missing parts, however we reached out to the company and they provided the missing hardware.

Took a long time to arrive

Item didn’t arrive in time for Christmas like originally anticipated but the product was great once received.

Shipping took a long time but it was holiday season so it's understandable. The product itself is decent quality.

already told you.

Poor customer service, AI generated feeling to the instructions, seems like they skipped beta testing and having testers try the product before production.

Late delivery

Unresponsive

The lack of communication and assistance has been very disappointing

Nothing to add

Like it looks like a cool kit but you were way later in shipping then you said and you never answered any of us asking if you were real or a scam until very late. Your ads were too professional looking, it seemed like you had a lot of hype and inventory. Next time don't advertise so much if you can't back it up.

Mostarle definitely needs to improve their quality control and timeliness in getting their products delivered.

i would like a refund.

Not satisfied

delay in shipping and no answers

Already written

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