Mostarle Store review | Loox

Mostarle store reviewsSee product reviews

Helen H.Verified
It was great I had a few questions they answered them perfectly. I love this company. This is one of 3 companies I buy from . I trust them 100%. That says alot this day in age.
Nebula Astronaut
Purchased item
Nebula Astronaut
"All parts were there .it went together so smo..."
Gina F.Verified
never got my product, never got a refund, no one will answer my emails, no tracking
Nebula Astronaut
Purchased item
Nebula Astronaut
"I never got my product, no tracking, no refun..."
Anne-sophie P.Verified
Fuck off
Emerald Mantis
Purchased item
Emerald Mantis
"Never had a worst experience: my order was su..."
Ian A.Verified
It took months to get to me
Reno - Blue Dragon
Purchased item
Reno - Blue Dragon
"Took ages to arrive and my email asking for u..."
Lily M.Verified
Great product but shipping took longer than expected. Order early if you want it for a special occasion.
CockaFlare
Purchased item
CockaFlare
"I got this for my brother, a mechanical engin..."
Lauren E.Verified
The extreme lateness, including the lateness of this review
Emerald Mantis
Purchased item
Emerald Mantis
"I ordered this for. Christmas present and it..."
Janina R.Verified
I am beyond frustrated with my experience. I bought this set as a gift, and it was a complete embarrassment. First, the shipping took over two months. When the package finally arrived, the quality was appalling. Several pieces did not match the shapes shown in the instruction manual, making it physically impossible to finish the build. I paid a significant amount of money for what I thought would be a premium product, only to give someone a defective gift. I feel ashamed that I spent my money.
CockaFlare
Purchased item
CockaFlare
"I am beyond frustrated with my experience. I..."
Jan B.Verified
Very long delivery time of about 4 months. Zero communication from the seller.
Reno - Blue Dragon
Purchased item
Reno - Blue Dragon
"A very long time period from order to shipmen..."
Mary Teresa M.Verified
Delayed shipping over the holidays and no means of communication.
Terminator M
Purchased item
Terminator M
"Don’t be worried if you heard shipping takes..."
Ember T.Verified
Waiting patiently for months to not receive all of the parts and be ignored when requesting the missing items ... definitely not a good experience.
Terminator M
Purchased item
Terminator M
"The item arrived months late, which wasn't in..."
John C.Verified
I like it just doesn't stand on its own
Terminator M
Purchased item
Terminator M
"It doesn't stay together and cant even hold i..."
Bruno A.Verified
It was everything as expected. Good experience 👍
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"It's fun to build it 😜"
Amy T.Verified
Fine
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Husband loved it, kept him busy a good 7 hrs..."
Elisa D.Verified
customer support never replied back to me
Dragonfly
Purchased item
Dragonfly
"not all pieces were included, took forever to..."
Ramon V.Verified
I have no complaints, everything went smoothly
Hercules Beetle
Purchased item
Hercules Beetle
"Honestly just a really fun time to build, and..."
Dorothy S.Verified
The company over promised and under delivered. It took many weeks longer than promised and the communication was terrible.
Hammerhead Shark
Purchased item
Hammerhead Shark
"The product itself seems to be reasonably wel..."
Jane J.Verified
It took a while to arrive
Glow Ant
Purchased item
Glow Ant
"My Grandson loved it"
Andrea D.Verified
Easy shopping and quick receipt.
Nebula Astronaut
Purchased item
Nebula Astronaut
"My daughter loves this product but still work..."
Carrie M.Verified
No reply’s when contacting customer service
Nebula Astronaut
Purchased item
Nebula Astronaut
"Did not arrive when it said it would. Did not..."
Mike M.Verified
No complaints
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Shipping was fast. Great model. Will definite..."
Eskild L.Verified
The first delivery had some delays during the christmas season but Mostarle was up front explaining and apologized for the delay and when we decided to buy a second model there was no delays anymore :)
Terminator M
Purchased item
Terminator M
"All in all a pretty cool model, there was som..."
Michael M.Verified
Other than one order that was filled wrong I have no problems
Glow Ant
Purchased item
Glow Ant
"Did not receive. The order was filled wrong,I..."
Michael A.Verified
I ordered 3 items about 7 days before Christmas. Shipping said 3-5 days so I thought it’d be timely. . Unfortunately by 12/29 items hadn’t arrived and I went out of town. As such, while the packages arrived, I have not been able to open or gift as intended. I suppose they’ll just sit in the closet unopened.
Glow Ant
Purchased item
Glow Ant
"I ordered 3 items about 7 days before Christm..."
Pia N.Verified
No communication, almost 2 month for delivery.
Glow Ant
Purchased item
Glow Ant
"Okay"
Orianne P.Verified
Insanely wrong marketing operation management (christmas without stock..) and no care at all for the customers
Hammerhead Shark
Purchased item
Hammerhead Shark
"Just listen to your customer care, I asked fo..."
Barb C.Verified
The order was well packaged, arrived within specified time. This company was great to deal with. Thank you,
Glow Ant
Purchased item
Glow Ant
"Hi, I'm sorry, I bought the ant as a gift and..."
Jane D.Verified
Straightforward ordering and delivery thankyou.
Terminator M
Purchased item
Terminator M
"Great and unique gift. Much appreciated!"
Jd T.Verified
It took too long to get it.
Reindeer Snowmobile
Purchased item
Reindeer Snowmobile
"My son said it was missing a piece. I couldn'..."
Jay R.Verified
Never got the delivery
Terminator M
Purchased item
Terminator M
"Product was never delivered. I called the del..."
Minh Tam P.Verified
Delay over 1 month delivery
Reindeer Snowmobile
Purchased item
Reindeer Snowmobile
"The items are very small and the instructions..."
Benjamin S.Verified
Hab ich doch schon
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Ich hab euch eine Mail geschrieben und die wu..."
Dawn B.Verified
I ordered at the beginning of December but it didn't arrive until January
Galaxy Explorer Collection
Purchased item
Galaxy Explorer Collection
"The kit was a perfect present but it didn't a..."
Nina M.Verified
0 complain
Terminator M
Purchased item
Terminator M
"My son is happy. All the parts are good quali..."
Alfredo O.Verified
Come prima
Terminator M
Purchased item
Terminator M
"Soddisfatto del servizio reso, soprattutto pe..."
Steve O.Verified
I got a different one for my grandkids and they love them 🤗
Terminator M
Purchased item
Terminator M
"I haven’t finished it yet it’s a little chall..."
Helen D.Verified
Item took 2 months to arrive. I sent a message asking where the item was after a month and got no response. Terrible customer service, terrible delivery, I would not order again
StingSpark
Purchased item
StingSpark
"Ordered the item for Christmas and it took 8..."
Yvonne W.Verified
Delivery arrived months too late
Galaxy Explorer Collection
Purchased item
Galaxy Explorer Collection
"Arrived months too late"
Clare K.Verified
Took way longer than expected to arrive. I ordered it first week of Dec and it arrived second week of January. Comms were not great as to why it was delayed.
Galaxy Explorer Collection
Purchased item
Galaxy Explorer Collection
"I ordered this as a christmas present, sadly..."
Matthew S.Verified
Took way to long to arrive.
Terminator M
Purchased item
Terminator M
"Instructions not fully clear. Didn’t know how..."
Pietro R.Verified
The shopping experience was good but the delivery was slow
Terminator M
Purchased item
Terminator M
"Really liked the experience and the finished..."
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