Mostarle Store review | Loox

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Evangelia S.Verified
No
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"Great gift!"
Лина Л.Verified
Great idea
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"Great model and idea. Unfortunately too small..."
Patricia G.Verified
No
Emerald Mantis
Purchased item
Emerald Mantis
"Me faltan piezas no he podido hacerlo. Os he..."
Steve R.Verified
Could have been resolved much better if Mostarle had replied to my emails!
Terminator M
Purchased item
Terminator M
"Currently subject to Paypal dispute case numb..."
Anne-laure T.Verified
Even if I cancelled my order because of the tardiness of the shipment I have been charged and the order (which was not already sent before) has been shipped anyway.
Dragonfly
Purchased item
Dragonfly
"Very small item"
Steven H.Verified
ALL GOOD
Terminator M
Purchased item
Terminator M
"GOOD"
Frank K.Verified
Faster shipping is needed
Terminator M
Purchased item
Terminator M
"Took a long time to ship but worth the wait"
Claire B.Verified
Slow to arrive
Button Battery - AG1-LR621
Purchased item
Button Battery - AG1-LR621
"It was very very slow to arrive, I was worrie..."
Sara W.Verified
I did not receive the item I ordered. I immediately notified customer service and received an automated message about how busy the company was and my patience was appreciated. I received no further follow up. Very disappointing as this was a gift and it took so long to arrive only to be the wrong item - not what I ordered!
Terminator M
Purchased item
Terminator M
"I did not receive the item I ordered. I sent..."
Michelle N.Verified
Response to emails so better customer support
Terminator M
Purchased item
Terminator M
"Not happy. Took over a month to receive it an..."
Karen T.Verified
Order took 7+ weeks to arrive.
Terminator M
Purchased item
Terminator M
"."
Lissi D.Verified
Took weeks to ship. Didn't ship until I inquired.
Terminator M
Purchased item
Terminator M
"Parts were missing. My son actually made some..."
James F.Verified
All parts present and instructions very easy to follow. Box came in perfect condition
Rage Scorpion
Purchased item
Rage Scorpion
"Takes patience and fine fingers skills but th..."
Troy B.Verified
Allow time for delivery, this isn't going to arrive a week after ordering but worth the wait.
Terminator M
Purchased item
Terminator M
"Great kit. Slow shipping but worth the wait."
Anthony L.Verified
Réponse rapide, colis bien livré, en bon état, aucun soucis :)
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Good !"
Tom G.Verified
Order was slow to dispatch.
Terminator M
Purchased item
Terminator M
"The Terminator was really fun to put together..."
Pierre-charles W.Verified
Just not good enough quality. Really disappointed as the marketing looked like the product would be great but the reality was somewhat different. Never finished the build as it just wasn’t fitting together properly or as expected.
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"The pieces just did not fit together properly..."
Gilles L.Verified
Delivery took 2 month instead of 2 weeks !
Terminator M
Purchased item
Terminator M
"The packaging for pieces... should be review...."
Jacqueline W.Verified
Long delivery time, thought it wasn't coming, but it did and it was worth the wait.
Terminator M
Purchased item
Terminator M
"Excellent kit, looks really effective in the..."
Sessile C.Verified
A bit more updates regarding delivery would be appreciated
Dragonfly
Purchased item
Dragonfly
"Very well made and interesting to put togethe..."
Lindsay M.Verified
Very disappointed
Rage Scorpion
Purchased item
Rage Scorpion
"Multiple pieces snapped, even being extra car..."
Toni L.Verified
.
Terminator M
Purchased item
Terminator M
"Very intricate, he’s not finished it yet !! B..."
Cathryn C.Verified
Relatively fast delivery especially before Christmas
Emerald Mantis
Purchased item
Emerald Mantis
"Godly, but fabulous, keeping my son occupied..."
Denise V.Verified
They take a long time to arrive. But they are wonderful gifts.
Terminator M
Purchased item
Terminator M
"Bought 2, gifts for Christmas, they have not..."
Brent C.Verified
Seemed like it took a long time to arrive, just barely got it in time for Christmas..
Nebula Astronaut
Purchased item
Nebula Astronaut
"I bought it for a Christmas present, and the..."
Amanda J.Verified
No
Terminator M
Purchased item
Terminator M
"Bag is empty no screws!!! I want to return po..."
Penni C.Verified
No
Terminator M
Purchased item
Terminator M
"Midway in creating. Will plate when finished..."
Lin P.Verified
Lovely company to deal with.
Terminator M
Purchased item
Terminator M
"Although I didn't build it as it was a gift,..."
Cara Y.Verified
No response to emails. orders came separately and one took a long time.
Terminator M
Purchased item
Terminator M
"I have emailed twice from [email protected]..."
James H.Verified
.
Terminator M
Purchased item
Terminator M
"."
Michael S.Verified
I ordered four items. Two showed up on time, and the other two came late. Expedited shipping was purchased, with a date set to be delivered by a specific date, which did not happen. Secondly, the Terminator build, we were unable to complete, as parts did not fit. I have emailed Mostarle, providing details and photos, with no response.
Emerald Mantis
Purchased item
Emerald Mantis
"The mantis was fun, and a bit challenging to..."
Yann L.Verified
1- The anodization of the parts is of poor quality. 2- Some magnets arrived broken and others broke during assembly. I guarantee that the assembly was done without applying excessive force. 3- I sent an email to Mostrale between December 31, 2025, and January 2, 2026, which remained unanswered and the defective parts were not shipped. My son is very sad to have received a gift and not be able to finish it and display it. AGAIN, THE ATTITUDE OF MOSTRALE TEAMS IS NOT PROFESSIONNAL.
Rage Scorpion
Purchased item
Rage Scorpion
"1- The anodization of the parts is of poor qu..."
Keith E.Verified
Realistic postage time quoted and item arrived on time
Cellar Spider
Purchased item
Cellar Spider
"Fun to build and great spider"
Luciane C.Verified
No
Hercules Beetle
Purchased item
Hercules Beetle
"The item itself is awesome. It took my son so..."
Chris H.Verified
only comment is the extended delivery period
Terminator M
Purchased item
Terminator M
"Bought as a present for a young expert in Le..."
Angela F.Verified
Poor customer service. Item received had missing parts
Terminator M
Purchased item
Terminator M
"I have messaged you 3 times to tell you one o..."
Jennifer B.Verified
Fast shipping and good communication
Nebula Astronaut
Purchased item
Nebula Astronaut
"Great build, immersive and interesting, with..."
Lynda J.Verified
Excellent!!
Terminator M
Purchased item
Terminator M
"Absolutely fun to build., love it. But I ord..."
Tara W.Verified
There needs to be better /more stringent processes to make sure parts are correct
Terminator M
Purchased item
Terminator M
"Such a shame Many of the parts were unequal a..."
Ryan M.Verified
Great!
Terminator M
Purchased item
Terminator M
"I couldn't be happier with the quality, the c..."
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