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The product was delivered with a significant delay and arrived defective. It was intended as a Christmas gift, and the delay and poor quality completely ruined the occasion. Very disappointing experience. Customer complaints were completely ignored, with no response whatsoever. Based on this experience, I would not recommend this store.

I’m still waiting to hear about the missing bolt.

Please either sell products that are well made or correct your advertising and prices to show its very evident flaws. Also you should warn people it will take a month just for you to get it out the door to start the shipping process.

The Terminator M is very well made. It takes a good amount of patience, because the pieces are truly tiny (almost like building a watch!). Luckily there are a few spare parts; I needed them because one screw snapped while I was tightening it. I added a couple of washers at the knees, because otherwise it had trouble standing upright. All in all, it was a great experience, and the finished model looks amazing! The included tools are also very good.

Can I return this for a full refund?

Terrible communication and customer service…absolutely terrible. Buyer beware!

Wrong delivery time. Should take 7-15 day and it took 4 weeks

Love it. will be getting more

No

Delivery took ages, and very poor communication

I saw an ad on Facebook for the purple model. I thought it was a one off. After I had purchased it all of the other models were shown. I would have liked to have seen them all before deciding which one to get. 4 1/2 stars instead of five for that reason.

Shipping took a minute, but that was expected.

Everything was ok

No

Delivery took slightly longer than I anticipated but other than that no problems.

Order shipped in time frame given

Missing 5 pieces from the kit so we can’t even make the lamp! I will change my review when I receive the missing pieces.

bad service, extremely long delivery time

No reply for email to customer service

I have written several times requesting building using support email with no reply. This spider is JUNK with instruction manual

The finished look and quality of the kits is very good. But they have lots of problems with missing or incorrect parts which make it impossible to finish the kits unless you source the parts yourself or wait weeks for replacements to arrive with slow shipping.

Don't waste your money. It looks cheap

Shipping took quite a while, but we knew that at the time of ordering....everything arrived just in time.

Just a frustrating, disappointing experience.

😊

X

No reply to my help email

When someone emails you you should reply otherwise you just get a bad taste in your mouth

Send the missing parts!!!!!!!!

Lack of response from customer services

Fine products. Poor packaging (pieces missing) and extremely slow shipping during the holidays. I was disappointed.

Directly from China.

Arrived in time for Christmas

Shipping took awhile

Great

Customer service was excellent

Мій хлопець був у захваті від цього подарунку 😍✨

Awesome product.

No response from emails. Only received 1 of 2 items.

very good