I did like the packaging, sturdy box! I do like the email reminders because I got this for a Christmas present but didn't give it to them until Saturday 1/2 so that gave me enough time to see how they liked it. I think customer service is the second main part of a business... the product being first, of course. You're doing a good job except for my prior comments and those could be my fault... awaiting another helpful email from you :)