Jim F.Verified
I said it in the previous question. Product was great. Communication and customer service were horrible.
Purchased item
2x Electric Trains
"The tracks and trains are great. The communic..."
MagRail store reviewsSee product reviews
Margery S.Verified
Phone number listed is missing a number. Felt scammed and now feel dubbed. Never order off of facebook again
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Cheap little toy not worth the money. Did no..."
Lisa M.Verified
Took forever to arrive. No customer service for a 60$ toy that doesn’t run. Are you going to make it right?
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"The car will not work on the rail, film was r..."
Nancy V.Verified
I don't think it is worth $128.00 however. The cost is a big factor and I don't think I would recommend it based on that and then when the extra cars were not sent, that put the content in a bad light.
Purchased item
2x Electric Trains
"I gave it to our grand children and they like..."
Teresa M.Verified
Just more Communication about the shipping process
Purchased item
2x Electric Trains
"My grandson love it 😍"
Barbara B.Verified
It was hard to determine tracking of the package and if it was going to arrive on time (it did) or even arrive at all. But, tis the time of year!
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"The entire set arrived Christmas Eve - which..."
Rene M.Verified
More stock in the USA would be great to reduce the long shipping time.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Kids love it they keep going back to mess wit..."
Linda W.Verified
Will NEVER order from your company again.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Ordered on Dec 4th and STILL have not receive..."
Karin C.Verified
Wrote 3 times with no response. Phone number is missing a digit. Never received the train or rail. Please send or give my money back
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Never received it! Main present for my grandk..."
Travis B.Verified
Why are you sending me this email before you deliver the product?
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I haven’t received it!"
George R.Verified
I have to receive it before I can review it
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Have not received either order yet"
Katherine A.Verified
Tracking was an issue as was not updated for a VERY LONG time so had to contact customer support. Building set arrived but not the extra 2 trains.
Purchased item
2x Electric Trains
"Did not recieve the 2 trains. Disappointed."
Charles A.Verified
Tracking information isn't available yet. Please wait.
Why?
Purchased item
2x Electric Trains
"Tracking information isn't available yet. Ple..."
Debra V.Verified
Could I please get my order
Purchased item
2x Electric Trains
"You keep asking how I. Like it. I have NOT re..."
Colleen G.Verified
I want an update on the whereabouts of my order or my credit card credited immediately! Totally disappointed in your company.
Purchased item
2x Electric Trains
"Still have not received order which I placed..."
Harry B.Verified
Was easy to build. Nice that there are no batteries to deal with.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Track was and car was a lot smaller than anti..."
Annette J.Verified
I never received the item, please stop texting me. And emailing me.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I never received the item, stop. Emailing me..."
Michael L.Verified
Shipping took forever.
Purchased item
2x Electric Trains
"Putting together the track is beyond difficul..."
Cordy H.Verified
I am requesting the order or a refund.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I can't post a review because I never receive..."
Bridget J.Verified
How long can shipping possibly take? It is now past the Christmas, so therefore grandchildren did not get their Christmas present.
Purchased item
2x Electric Trains
"Still have not received, so it’s kinda hard t..."
Dwight M.Verified
I would like some explanation as to what happened to my order. I have a very disappointed three year old.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"This product was never delivered. No updates,..."
Hilary E.Verified
We ordered during a promotion that mentioned two additional trains, but those never arrived. Only reason it’s not 5 stars.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"The rails are really cool and they give some..."
Deborah C.Verified
Missing parts and very slow delivery!
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"This item took FOREVER to get here AND I’m mi..."
L.Verified
.
Purchased item
2x Electric Trains
"Good"
Karen Y.Verified
I would like the product or a refund please.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"We never received this purchase. My three yea..."
M.Verified
Hard to get info service or to be in contact
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Took for ever and a day to arrive."
Arthur H.Verified
The shipping takes more than 20 days. Placed order on 12/1 and received on 12/24!
Purchased item
2x Electric Trains
"I plan to return for the quality comparing wi..."
Latoya P.Verified
I haven’t even received my order and it’s been almost a month. I ordered on December 2nd. It’s December 26th no delivery yet.
Purchased item
2x Electric Trains
"I haven’t even received my order and it’s bee..."
Tina S.Verified
Very pleased
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Just what we were looking for! We love it!"
Mark S.Verified
I would like a new car to replace the one I got because it stopped working almost immediately. Really cannot rate the toy because my grandkids cannot play with it. Very expensive toy to break so easily. Not happy at all!
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I am very dissatisfied. The ONE car it came w..."
Kenneth M.Verified
No
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Ordered on Dec 3. It is now Dec 26 and I stil..."
Sokchea B.Verified
Good
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Good"
Nelson V.Verified
Wished I had a current update
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Still waiting for my order. It's been severa..."
Steve K.Verified
I have not received the order!
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I ordered this on Nov. 29 and still have not..."
Melanie C.Verified
Not sure if the train is good but I am not happy with this company’s service. I am not able to track my order without buying a subscription. They are requesting a review and I haven’t even received the order yet.
Purchased item
2x Electric Trains
"I am giving you a one star because I still ha..."
Lucia D.Verified
Did not receive order and no response from customer service.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"Ordered product on 12/6 as a Christmas presen..."
Theresa S.Verified
Took very long time to get it.
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"This gift took forever to receive. When fina..."
Mary A.Verified
Please let me know when I may expect delivery of these engines.
Purchased item
2x Electric Trains
"I never received these engines."
Richard S.Verified
Have not received my order!
Purchased item
MagRail - Magnetic Electric Railway Builder (Limited Edition)
"I have not received my order. I believe your..."
Margaret P.Verified
SCAM!!
Never received it!!
Purchased item
2x Electric Trains
"NEVER RECEIVED IT!!!"
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