Bladimir Josué V.Verified
I NEED TO RECEIVE MY ORDER OR A REFUND
Purchased item
ichigo bankai sword (SHARP)
"MY ORDER HASN'T ARRIVED AND I DON'T HAVE ANY..."
Katana US store reviewsSee product reviews
Tiny T.Verified
Not very responsive to emails
Purchased item
wooden swords
"I never received my sword"
Hayleigh W.Verified
Can’t get a reply from customer service at all, After attempting to contact them multiple times. Really unprofessional for a company who charges a couple hundred dollars for its products.
Purchased item
Engraving
"You could improve by actually delivering the..."
Alberto M.Verified
7 weeks and no updates on my orders. Still waiting
Purchased item
lifetime warranty
"Its need 7 weeks and I have not received a tr..."
Blake B.Verified
Failure to communicate
Spams your email with worthless emails and pretending your order is processing
Purchased item
elden ring katana
"Still havent gotten it and still havent gotte..."
Jordan J.Verified
Horrible buying experience!
Purchased item
Katana Stand®
"Worst buying experience of my life so far! Ge..."
Karen M.Verified
If I could give zero stars I would.
Purchased item
Engraving
"I ordered this as a Christmas gift for my son..."
Homer F.Verified
Good riddance for me once never for me again
Purchased item
Kusanagi Sasuke Katana White (SHARP)
"Receive two emails prior to Christmas, never..."
Madison W.Verified
Do better
Purchased item
lifetime warranty
"I’m being sent an email to leave a review of..."
Eylmar S.Verified
Respond to your customers and send items in time as promised
Purchased item
Engraving
"It’s been 50 days and my order is still not h..."
Samanta R.Verified
I was really excited to receive it. I’m not sure what happened with my order. I hope they reach out to me soon to sort this out
Purchased item
lifetime warranty
"Never received it. Tried to reach out to figu..."
Brent N.Verified
Ordered in November haven't gotten any updates. Reached out 6 times no updates. Haven't received my order yet
Purchased item
Mystery Mini Katana
"Haven't received it yet"
Connor S.Verified
Was really excited about getting my order but am yet to receive it or be updated on its whereabouts. Will not be buying again
Purchased item
lifetime warranty
"Still haven’t received my order after a month..."
Luan T.Verified
Pathetic excuse of customer service. Nearly two months and my katana still hasn’t shipped and it’s listed as in stock ready to ship
Purchased item
Engraving
"It’s been nearly two months and my katana has..."
Corey W.Verified
I never received my order. Ultimate Scam stay away from this website
Purchased item
lifetime warranty
"I never received my order."
Megan S.Verified
I ordered in Nov 2025 and received my order in Jan 2026. The box was a little beat up but katana was in good condition. The mini katana was a joke bc when they say mini they really mean it like a toy version. Other than that I’m just glad the gift came that was meant for Christmas.
Purchased item
Certificate of authenticity - Handwritten
"I thought the certificate could’ve been bette..."
Phoenix B.Verified
Great job
Purchased item
Mystery Mini Katana
"I loved it"
Benjamin N.Verified
Bought around Christmas and took longer than expected to be delivered
Purchased item
lifetime warranty
"It's a beautiful piece would recommend this w..."
Björn S.Verified
.
Purchased item
Certificate of authenticity - Handwritten
"Very nice. The informatie on the status can b..."
Alphonso M.Verified
Long wait
Purchased item
Katana Stand®
"Waiting on set look great"
Nick B.Verified
I never received my shipment!!
Purchased item
Engraving
"I still havent received it! I ordered in Nove..."
Michael M.Verified
Will be back for more!
Purchased item
Engraving
"Will always get my crafted katana from you"
Valentin B.Verified
Order info still not known and no tracking information either
Purchased item
Engraving
"Still no info of my order and it’s been 30+ d..."
Isaiah C.Verified
Took forever and showed up damaged
Purchased item
scissor seven katana
"Wasn't sharp and it was damaged"
Veronica G.Verified
Very beautiful
Purchased item
Engraving
"It is very beautiful I love it"
Dannon M.Verified
Same as before
Purchased item
$10 Store Credit
"Just a really good experience and process. Th..."
Don B.Verified
Good
Purchased item
lifetime warranty
"Beautiful👌🏻"
John H.Verified
Zero communication! Worst customer service I have ever known!
Purchased item
Mystery Mini Katana
"You could get back to my emails regarding my..."
Troy K.Verified
I got scammed I ordered them a month in advance for Christmas and the still are not here and they are not replying to my emails
Purchased item
lifetime warranty
"It been 3 months was trying to get them for C..."
Kirby P.Verified
Shipping time is horrible
Purchased item
Tanjiro Sword (SHARP)
"It has been 2 months since I ordered and I ha..."
Dustin K.Verified
Better communication on how long orders really take.
Purchased item
Wado Ichimonji sword (SHARP)
"Wait times were terrible for something that s..."
Uriel C.Verified
Scam
Purchased item
$10 Store Credit
"You shipping takes long and the responses i h..."
Miguel N.Verified
Never received product, customer service is not answering terrible experience
Purchased item
lifetime warranty
"Never received the product and had no communi..."
Paul L.Verified
Very slow to no reply on emails
Purchased item
ichigo Sword (SHARP)
"Ship it out !! Dec 18th label was made and st..."
Stevie J.Verified
I would like my order
Purchased item
Ghost of Tsushima Katana (SHARP)
"I haven’t revived my order yet and it’s been..."
Cyrielle H.Verified
Communication was horrible
Purchased item
ZENITSU KATANA (METAL)
"I bought this for a Christmas gift. Ordered i..."
Joshua N.Verified
Horrible customer service and shipping
Purchased item
ichigo Sword (SHARP)
"sending me things asking me to review/rate my..."
Dan V.Verified
I feel like I’ve been scammed and like I’m not important. Would never recommend to anyone. I’d tell them it’s not worth the hassle or time. Find a different company.
Purchased item
Custom Katana
"I’ve reached out several times to find out wh..."
Scott B.Verified
I placed two orders on 11/22 and have yet to receive either. It's 1/10 currently. Sent multiple emails and never received responses.
Purchased item
Sandai Kitetsu Keychain
"I placed two orders on 11/22 and never receiv..."
Rob A.Verified
Where is my order?
Purchased item
Katana Sekiro Shadows Die Twice
"I would love to give a 5 star review, but you..."
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