Katana US Store review | Loox

Katana US store reviewsSee product reviews

Richard W.Verified
Easy to use. However took 2 months to receive order.
Mystery Mini Katana
Purchased item
Mystery Mini Katana
"A beautiful display piece."
Cesar S.Verified
Again, nearly 3 months and I haven't gotten my order. I already got a email saying it was finished last month and nothing.
$10 Store Credit
Purchased item
$10 Store Credit
"I will not use my discount until I get what I..."
Ashton H.Verified
No response on emails sent and still havent recieved my ord3r after 2 months. 👎 unreliable and unprofessional.
Purchased item
Engraving
"Still have not recieved order after 2 months..."
Jordan C.Verified
Unresponsive. Will not ship your order. Will not be cooperative in issuing refund
Ghost of Tsushima Katana (SHARP)
Purchased item
Ghost of Tsushima Katana (SHARP)
"Never received my order. Still waiting on a r..."
Ali B.Verified
Never got my order it’s been 2 months
$10 Store Credit
Purchased item
$10 Store Credit
"Never got my order"
Marc V.Verified
60 days out. No tracking. No communication. Zero returned emails. Zero product. Terrible customer service and communication
Katana Cleaning Kit
Purchased item
Katana Cleaning Kit
"It’s been almost 2 months and zero tracking i..."
Kenneth T.Verified
Send me my order or refund
lifetime warranty
Purchased item
lifetime warranty
"I never received my order from back in Novemb..."
Peter J.Verified
I still haven't received it
lifetime warranty
Purchased item
lifetime warranty
"I haven't received my order"
Carrie B.Verified
Terrible customer service!! I never got the sword after 50 DAYS of waiting!! No tracking number, no response to emails!! No phone number to call!! Nothing!! I’ve asked for a refund and no response. Terrible business!!!
zoro shusui sword (SHARP)
Purchased item
zoro shusui sword (SHARP)
"I only put 1 star so I could leave a comment...."
Shantel C.Verified
I never received my package and I have been emailing constantly and never got a response back. I want a full refund and my package this is ridiculous
Katana Stand®
Purchased item
Katana Stand®
"I never received my package"
Jeff R.Verified
Your company is scamming people you’ve got nothing to sell but pictures..,,,,, WARNING DO NOT BUY ANYTHING from these people WARNING
Free shipping
Purchased item
Free shipping
"I ordered my first katana in November paid fo..."
Roland G.Verified
No response when I reached out. No order. 2 and a half months and $360+ later nothing at all from this company. But they did ask me to leave a review though
Enma Sword (SHARP)
Purchased item
Enma Sword (SHARP)
"I have reached out several times to get infor..."
Robert S.Verified
Order a Katana months ago and never received, S C A M
lifetime warranty
Purchased item
lifetime warranty
"Ship my order!!!!"
Rudy H.Verified
Worst mistake ordering from them do not get back to you or update you at all
lifetime warranty
Purchased item
lifetime warranty
"Shitty company do not buy from them I’m going..."
Stephen H.Verified
You are asking me tp rate without shipping me my Katana and your customer support is none existent
Free shipping
Purchased item
Free shipping
"I still dont have my item and you are asking..."
Gabriel C.Verified
Poor response time if any except the auto ones
Free shipping
Purchased item
Free shipping
"I still haven’t received it I purchased it wi..."
Beth W.Verified
This is the 3rd time I've submitted that my order has not been received! Please respond.
Ghost of tsushima Mask
Purchased item
Ghost of tsushima Mask
"I placed my order in November and have NOT re..."
Jeff B.Verified
You Are Scamers And Liars!!!!
lifetime warranty
Purchased item
lifetime warranty
"YA RIPPED ME OFF I DINT GET MY ORDER AND ROBB..."
Rachel M.Verified
Scam website
Free shipping
Purchased item
Free shipping
"Ordered on black Friday - guaranteed delivery..."
Daniel O.Verified
Awful customer service haven’t received products at all. Next step is talking to my lawyer and better business bureau.
Free shipping
Purchased item
Free shipping
"Can’t add any photos or videos as I haven’t r..."
Bao T.Verified
My order take forever to arrive
lifetime warranty
Purchased item
lifetime warranty
"I never got my order"
Jacob P.Verified
Ordered in November 2025. Over 2 months and no product or shipping time.
zoro sword sandai kitetsu (SHARP)
Purchased item
zoro sword sandai kitetsu (SHARP)
"I ordered a Katana back in November of 2025 a..."
Peter J.Verified
Fuck you!!!!
lifetime warranty
Purchased item
lifetime warranty
"You can stop scamming people! I never receive..."
Serenity S.Verified
You guys are doing great
$10 Store Credit
Purchased item
$10 Store Credit
"It was a bit of a surprise to see that I got..."
Allen H.Verified
Terrible
lifetime warranty
Purchased item
lifetime warranty
"Ordered my katana in early November for a Chr..."
Myles M.Verified
Order never arrived.
zenitsu sword (SHARP)
Purchased item
zenitsu sword (SHARP)
"No order ever arrived. I ordered my sword FOU..."
Esteban H.Verified
Fuck this company. Don’t buy.
Thousand Demon Daggers Keychain
Purchased item
Thousand Demon Daggers Keychain
"Hasn’t arrived yet. Shit ass company, no repl..."
Albert H.Verified
The layout was unique and different to most but my katana that I bought black Friday has yet to arrive.
Purchased item
Engraving
"Has yet to arrive, once it does, a formal rev..."
Dan J.Verified
They claimed to have shipped my katana that was ordered last November and STILL HAS NOT ARRIVED!!! Possible scammer!!!
lifetime warranty
Purchased item
lifetime warranty
"I ordered this katana last November and I sti..."
Adam R.Verified
Never received. Never got any shipping notice. Just a ton of other pointless emails.
Katana Stand®
Purchased item
Katana Stand®
"Never received. Never got any shipping notice..."
Daniel C.Verified
Will never purchase from this company again
lifetime warranty
Purchased item
lifetime warranty
"Actually send the product"
Christina W.Verified
WHERES MY ORDER???
Purchased item
Engraving
"It’s been three months and I haven’t received..."
Steve A.Verified
I need stays on my order!!! It’s been two months now!!
Custom Katana
Purchased item
Custom Katana
"I have not received my order and have not rec..."
James B.Verified
Ordering was easy that delivery process needs to be explained a lil more
lifetime warranty
Purchased item
lifetime warranty
"Sword looks awesome, delivery took long time..."
Johnathan R.Verified
Overall worth it.
Rengoku Katana (SHARP)
Purchased item
Rengoku Katana (SHARP)
"Con: They didnt mention that shipping take 1..."
Abigayle T.Verified
No order shipping info sent no response to email
Kusanagi Sasuke Sword (SHARP)
Purchased item
Kusanagi Sasuke Sword (SHARP)
"I ordered nov.28, it’s Jan.16 I haven’t heard..."
Rafael J R.Verified
All good.
luffy sword (SHARP)
Purchased item
luffy sword (SHARP)
"Very well made !"
Mikayla G.Verified
No response after 3 attempts
Purchased item
Engraving
"Never received it"
Devon C.Verified
This website is garbage don't order from it. The swords are cheap and they take forever there is no customer service so they won't answer your emails
Mystery Mini Katana
Purchased item
Mystery Mini Katana
"This website is garbage don't order from it"
Emily M.Verified
Communications were great until it was actually time to ship the order then I never heard anything else since and have been left wondering if I’ll ever get my order. According to the general emails sent, I should have received my order before Christmas.
Custom Katana
Purchased item
Custom Katana
"Never got my order or tracking number for it...."
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