Ryan M.Verified
Three months later and I still have not received my item and my emails keep getting ignored. This is a terrible experience.
Purchased item
katana wall stand
"I’ve been waiting for this item for three mon..."
Katana US store reviewsSee product reviews
Larosa T.Verified
I'm never ordering from you again
Purchased item
lifetime warranty
"Communication would be helpful. I haven't rec..."
Joe S.Verified
Didn’t get my order spent on £200 and got nothing and constant emails saying please rate your order I DIDNT EVEN FUCKING GET IT !!!!
Purchased item
lifetime warranty
"Didn’t even get my order nice one give me a f..."
Julian R.Verified
Send me a refund for the item you haven't sent me!
Purchased item
Engraving
"Send me the item I've paid for! I WILL be esc..."
Alex R.Verified
Read my review
Purchased item
Katana Stand®
"Go fuck yourselves, 3 no months not even as m..."
Alex R.Verified
Go fuck yourself and give me my sword
Purchased item
Enma Keychain
"Never gave me my fucking item and you retards..."
Makaia N.Verified
I haven’t received my order and I order at the beginning of December
Purchased item
Kusanagi Sasuke Katana White (SHARP)
"I still haven’t received my order it’s been a..."
Lauren T.Verified
This is a scam!!
Purchased item
Certificate of authenticity - Handwritten
"Never received my katana! This is a scam!"
Caleb C.Verified
Its been over 2 months and have not received
Purchased item
Tanjiro Sword (SHARP)
"I ordered this in Mid december and still have..."
James P.Verified
Over 2 months since ordered,no delivery!
Purchased item
Engraving
"Still awaiting long overdue delivery"
Bryan M.Verified
You guys really need to get better. I know I’m sounding a little bit angry, but I have tried contacting you guys so many times it’s not even funny and then I had to take so much paperwork to my bank to give it to them so they can file against your guys’s ass to get my money back, so yeah, I’m kind of mad. I do apologize about that. But if you guys want good reviews, if someone buy something, you eventually have to send it to him correct?
Purchased item
Mystery Mini Katana
"Again, I didn’t receive anything. I ordered t..."
Jonathan S.Verified
Still waiting for my order @@!!@!!
Purchased item
lifetime warranty
"I have not received anything. Still waiting!..."
Roxana S.Verified
Waited over 2 months with nothing but AI responses and lies only to receive the wrong items. I will never purchase from your company and will warn anyone I can to stay away.
Purchased item
Ichigo's Bankai Keychain
"This is not Ichigo's sword. It is from Demon..."
Stacey B.Verified
No actual customer service. Spent $300 for a product that has yet to arrive months later.
Purchased item
inosuke swords (SHARP)
"Submitted order months ago. It has not arrive..."
Mckinna P.Verified
Horrible customer service and horrible at shopping items. This is a scam
Purchased item
lifetime warranty
"You never even sent my order after 2 months o..."
Tom X.Verified
Do not order from this site
2/7/2026
Purchased item
Katana Stand®
"3month wait on product"
Luis G.Verified
I never got my katana never shipped 😡😡😡
Purchased item
lifetime warranty
"I never got my katana 🤬"
Neringa D.Verified
You are fake company
Purchased item
Ichigo's Bankai Keychain
"You are disgrace. My order never arrived, I..."
Malek A.Verified
I will never order again from this website.
Purchased item
Custom Katana
"By simply responding to customer emails. You..."
Ana W.Verified
I need my money back since nothing has been delivered.
Purchased item
Custom Katana
"I never received this at all. I do not know w..."
Chris H.Verified
Fraudulent company, that will not return emails and took my money more than two months ago without delivering product.
Purchased item
lifetime warranty
"My sword never arrived. It’s been over 2 mon..."
Heather E.Verified
I believe this site is a scam. I got a fake tracking number about 3 weeks ago, and was told it just wasn’t scanned by FedEx, but if that were the case, it would have arrived by now. Now, silence for 2 weeks.
Purchased item
tanto blacks
"It was never shipped, despite a tracking numb..."
J S.Verified
AMAZING
Purchased item
Katana Stand®
"It’s a calm stand just kind of lose fitting i..."
Michael A.Verified
There has been no communication as to what is happening with the order
Purchased item
shinobu sword (SHARP)
"The order has not arrived. I have sent 2 ema..."
Tammy S.Verified
Ordered a sword over 2 months ago and still do not have it! Keep getting the run around. I will never order form this place again!!!
Purchased item
Katana Stand®
"Deliver my order first of all!!!"
Samantha A.Verified
Delivery was too late
Purchased item
katana de tanjiro
"order was extremely late (way past Christmas)..."
Richard D.Verified
terrible response. emailed several times.
Purchased item
Mystery Mini Katana
"send me my original order from 2 months ago...."
Denis V.Verified
Package in limbo, no communication besides bad excuses
Purchased item
Katana Cleaning Kit
"Lack of communication. Package is in limbo. W..."
Robert P.Verified
Your customer service sucks and I doubt I’ll ever receive my sword
Purchased item
Custom Katana
"I haven’t received communication at all after..."
Ricardo C.Verified
I still don't have sword ordered in decwmber
Purchased item
Engraving
"I still don't have sword ordered back in dece..."
Wade C.Verified
Came without engraving
Purchased item
oni katana
"Looks nice"
Brittany M.Verified
I’ve reached out to customer service twice with no response about an order that was bought in early December 2025, has not been shipped, but have already been charged for. No response.
Purchased item
katana wall stand
"Never received my order. Still waiting after..."
Lawton D.Verified
I never got my order I’m highly upset. I will be contacting authorities.
Purchased item
Certificate of authenticity - Handwritten
"I never got my order. I’m highly upset and wi..."
Eric L.Verified
They do not respond to emails. Sent a weekly email requesting to know when my order will actually ship
Purchased item
Tanjiro Sword (SHARP)
"This place is a scam. My order label was "pri..."
Jennie D.Verified
The order took significantly longer to ship and arrive than what was stated on the website at the time of purchase. During this delay, I attempted to contact customer service multiple times for updates but did not receive any further responses. Additionally, the complimentary mini katana included with the order arrived damaged. Overall, the experience did not meet the expectations set by the company’s advertised timelines or customer service standards.
Purchased item
$10 Store Credit
"The order took significantly longer to ship a..."
Coye L.Verified
Fuck this place. They suck. Terrible customer service.
Purchased item
Engraving
"No updates. Slow delivery. Terrible custome..."
Rikki F.Verified
Not what I expected.
Purchased item
Koï Support 鯉
"Had to assemble oneself and the pieces didn't..."
Toby M.Verified
Yall dont message back You give no update. I been waiting almost two months still haven’t heard a word
Purchased item
Free shipping
"Send out what people buy. Give updates. Mess..."
Justin O.Verified
Never received my order. No one ever responds to there emails. No contact info.
Purchased item
Free shipping
"I HAVEN’T RECEIVED MY ORDER. I’VE CONTACTED S..."
Pamela S.Verified
😍
Purchased item
Katana Cleaning Kit
"Cool"
Katana US store reviewsVisit store