Katana US Store review | Loox

Katana US store reviewsSee product reviews

Patreese K.Verified
Very easy to shop online
Custom Katana
Purchased item
Custom Katana
"This was a gift for a friend and he loved eve..."
Ashton L.Verified
Product came and looked horrible
Katana Akizuki
Purchased item
Katana Akizuki
"Blade came and had mildew I won't be buying f..."
Jonathan R.Verified
Good price
zenitsu sword (SHARP)
Purchased item
zenitsu sword (SHARP)
"Very well made"
Rien C.Verified
terrible customer service, took months to deliver
Purchased item
Engraving
"super bad experience customer service sucks n..."
Matthew L.Verified
Very easy to use and super helpful
$10 Store Credit
Purchased item
$10 Store Credit
"It looks and feels amazing"
Brandon B.Verified
Very manageable
$10 Store Credit
Purchased item
$10 Store Credit
"It’s great"
Jared G.Verified
Didn’t receive any of my promised “free gifts” didn’t receive a box for my katana and the blade came with a scuff mark and when I reached out to your support email I never received any response for two weeks and counting. Extremely frustrating, unprofessional and disappointing.
Tanjiro Sword (SHARP)
Purchased item
Tanjiro Sword (SHARP)
"Extremely disappointed in the customer servic..."
Cody M.Verified
Customer service is the worst. Been trying to get in contact for 5 days on why my product hasn’t been shipped yet and haven’t heard anything back from your company at all.
lifetime warranty
Purchased item
lifetime warranty
"I haven’t even gotten the product yet. Also b..."
Stacy B.Verified
Was easy to order. But took way to long to get here. Tried to email to get information on what was going. Got completely ignored 🙁
Certificate of authenticity - Handwritten
Purchased item
Certificate of authenticity - Handwritten
"This is not hand written except for the Item..."
Robert J.Verified
Great item. Great price!!
$10 Store Credit
Purchased item
$10 Store Credit
"Fixing to use it to buy a stand"
Taylor J.Verified
Had a blast going through what you guys had to offer! Loved it.
Mystery Mini Katana
Purchased item
Mystery Mini Katana
"Mini katana doesn't stay in its sheath. So no..."
Marc D.Verified
not great as you do not get answers to questions in a timely manner
Tanjiro Keychain
Purchased item
Tanjiro Keychain
"cheap plastic and not anything like there rea..."
Kelly B.Verified
Customer service is non-existent. DO NOT ORDER
Ghost of Tsushima Katana (SHARP)
Purchased item
Ghost of Tsushima Katana (SHARP)
"I tried to cancel my order weeks before it sh..."
Antigoni G.Verified
Was disappointed with quality of paint job.
katana sword stand
Purchased item
katana sword stand
"Sadly, it came with paint discolorations."
Anthony B.Verified
communication about expected shipping dates could have been better.
Free shipping
Purchased item
Free shipping
"Shipping is not really free. I paid tarrifs..."
Ravija W.Verified
Shit blade!! Got broken after few chops!!
Purchased item
Engraving
"Blade already got broken literally ain’t wort..."
Daid M.Verified
When I got my sword it was the best thing I’ve ever gotten
$10 Store Credit
Purchased item
$10 Store Credit
"The best"
Jesse G.Verified
Awful experience, won’t be back.
kokushibo sword (SHARP)
Purchased item
kokushibo sword (SHARP)
"Tsuba came heavily scratched. Grain structure..."
Christopher S.Verified
The grips have several tears
Katana Stand®
Purchased item
Katana Stand®
"The slots are not aligned properly"
Robert D.Verified
No customer service help.. I sent out multiple emails and had a chat with your site chat person, she said she would help and nothing! Nothing has been resolved!!
giyu tomioka sword (SHARP)
Purchased item
giyu tomioka sword (SHARP)
"Damaged during shipment! I’ve been emailing l..."
Braydin S.Verified
Every blade I’ve seen from this company have been exquisite, the passion shown in the steel work makes every purchase with it. thank you for your services
ichigo Sword (SHARP)
Purchased item
ichigo Sword (SHARP)
"The beauty of the craftsmanship really speaks..."
Joel B.Verified
Still have not responded to the error in the order
Pack Katana & Tanto & Wakizashi - Rōzuuddo - T10 steel & Genuine Hamon
Purchased item
Pack Katana & Tanto & Wakizashi - Rōzuuddo - T10 steel & Genuine Hamon
"I ordered a set and only got one sword. No ka..."
Christian M.Verified
Great experience, wonderful craftsmanship. Takes a while to arrive but it arrived it great condition.
Katana Stand®
Purchased item
Katana Stand®
"Wonderful stand, fit together incredibly snug..."
Theresa S.Verified
didn’t have any problem
$10 Store Credit
Purchased item
$10 Store Credit
"I love it! Saving it as a gift for my boyfrie..."
George L.Verified
The website was not easy to navigate, and item descriptions were vague and uninformative. I regret shopping on this website.
lifetime warranty
Purchased item
lifetime warranty
"What's the point? The warranty is as flimsy a..."
Kimberly B.Verified
No problems, all went well.
$10 Store Credit
Purchased item
$10 Store Credit
"Really nice!! Great quality!"
Robert M.Verified
It was fun shopping and shipping was fine
Certificate of authenticity - Handwritten
Purchased item
Certificate of authenticity - Handwritten
"This will be on display with an beautiful tra..."
Dalton O.Verified
Super easy and got what I wanted
$10 Store Credit
Purchased item
$10 Store Credit
"Amazing quality!"
Mr Chinks M.Verified
😃👍
$10 Store Credit
Purchased item
$10 Store Credit
"😃👍"
Ronald B.Verified
Thanks
$10 Store Credit
Purchased item
$10 Store Credit
"It took a while but I love craftsmanship I re..."
Braxton F.Verified
Had to pay extra delivery fee after it was shipped, payed for, and already in my town, also sent a email asking about somthing that’s with my katana and never got an answer back, katana is really nice and cool tho
$10 Store Credit
Purchased item
$10 Store Credit
"Love this, first of my new collection and n s..."
Joe M.Verified
Sent 1/3 katanas.
Pack Katana & Tanto & Wakizashi - Kage
Purchased item
Pack Katana & Tanto & Wakizashi - Kage
"Terrible experience, only received 1 of 3 kat..."
Jonathan S.Verified
As mentioned earlier swords all came damaged and relatively inaccurate Rengoku- Handle is inaccurate and the end of the handle and the metal past the Tsuba are inaccurate Damages were on the Tsuba and a scratch on the blade Kokoshibo- Tsuba was absolutely terrible missing large paint chunks and a scratch on the blade Giyu- blade is totally inaccurate to anime interpretation and had a decent sized gap of paint on the blue
Free shipping
Purchased item
Free shipping
"I am extremely disappointed I just saw the sw..."
Aaron A.Verified
Horrible! I waited three weeks to receive sword and it wasn’t even the same sword that I ordered!
Pack Katana & Tanto & Wakizashi - Rōzuuddo - T10 steel & Genuine Hamon
Purchased item
Pack Katana & Tanto & Wakizashi - Rōzuuddo - T10 steel & Genuine Hamon
"Very disappointed with this order! It took al..."
Aaron F.Verified
Order took around a month to arrive. What arrived was nothing like what was advertised online. Also made me pay extra just to receive what I ordered after the fact because of the tariff instead of calculating that into price before hand. Will not be buying again
kusanagi sasuke sword (SHARP)
Purchased item
kusanagi sasuke sword (SHARP)
"What showed up was nothing like what is adver..."
Lindsay D.Verified
Wonderful
lifetime warranty
Purchased item
lifetime warranty
"Beautiful craftsmanship. Shipping was wonderf..."
Griffin D.Verified
didn’t get the oil in the cleaning kit
Katana Cleaning Kit
Purchased item
Katana Cleaning Kit
"I didn’t even get the oil just the powder, th..."
Makenna S.Verified
Great
Katana Stand®
Purchased item
Katana Stand®
"Slightly wobbly, but overall works well."
James H.Verified
Friendly service
lifetime warranty
Purchased item
lifetime warranty
"Excellent sword nice and sharp nice and balan..."
Christopher A.Verified
Very user friendly and arrived in a timely manner
Katana Stand®
Purchased item
Katana Stand®
"It was a bit difficult to assemble but after..."
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