Christopher L.Verified
Order has been outstanding since October 30.
Purchased item
$10 Store Credit
"I ordered my sword on October 30. I have not..."
Katana US store reviewsSee product reviews
Charlotte D.Verified
After 25 days I still haven't received my order or a response regarding the shipping of my order
Purchased item
$10 Store Credit
"After 25 days I still haven't received my ord..."
Cassandra J.Verified
Na
Purchased item
Rivers of Blood Elden Ring Katana
"Didn't come sharpened."
Robert B.Verified
Worst customer service ever, still no updates, ordered well before a rush and 0 way to see , I didnt order anything custom so its not like it was a made to order. So disappointed.
Purchased item
$10 Store Credit
"So far worst experience ever , I ordered back..."
Omar B.Verified
I never received my order
Purchased item
custom katana
"I never received my order"
Gabe T.Verified
You guys are really bad at communication
Purchased item
$10 Store Credit
"I have never received an update on my actual..."
Anthony B.Verified
Easy to order
Purchased item
Rengoku Katana (SHARP)
"Loved the detail."
Elijah G.Verified
Never got my order
Purchased item
RENGOKU KATANA (METAL)
"Never got it"
Nathan P.Verified
Customer service does not answer and your order will not arrive. Bought three swords and they never arrived. Websites says it takes a max of 45 days to work on order. It has been well over 60 days now and have not received anything
Purchased item
SHIBONU's KATANA (METAL)
"I ordered this more than two months ago and n..."
Joseph F.Verified
Very long delay I receiving. Poor response to get an actual tracking number... last purchase from Katana US.
Purchased item
Katana Stand®
"Stand very cheap, not wood... maybe $2 cost,..."
Karson B.Verified
I never received the product I bought.
Purchased item
custom katana
"I never received it."
Jherry M.Verified
it took a month but it’s worth the wait. Definitely worth the wait.
Purchased item
Ghost of Tsushima Katana (SHARP)
"I never had a katana before, but when I got m..."
Sarah J.Verified
Very helpful customer service people
Purchased item
lifetime warranty
"Customer service was very nice and helpful! E..."
Vincent S.Verified
Haven’t received anything it’s been almost 2 months
Purchased item
Engraving
"Didn’t receive nothing stop asking how it wen..."
Louis W.Verified
Never received order
Purchased item
$10 Store Credit
"Never received order"
Gustavo S.Verified
It’s horrible
Purchased item
lifetime warranty
"This company is horrible , service is horribl..."
Home H.Verified
I have yet to receive it after countless emails and it’s been over a month very unsatisfied
Purchased item
Enma Sword (SHARP)
"I have yet to receive it and it’s been over a..."
Logan F.Verified
Zero updates on shipping after almost two months
Purchased item
zenitsu sword (SHARP)
"I ordered this more than a month ago and stil..."
Loki M.Verified
Genuinely bad
Purchased item
$10 Store Credit
"Horrible, I would love if anyone would respon..."
Steven G.Verified
I did not receive it
Purchased item
Free shipping
"I did not receive it"
Zac R.Verified
I still have not received my shipment after 2 months
Purchased item
Custom Katana
"I still have not received my shipment"
Cale C.Verified
Terrible. I never received my katana after ordering it a month ago and I can't seem to get a response from the company. It's a scam
Purchased item
$10 Store Credit
"Never received my katana. It was supposed to..."
Corban B.Verified
Very long shipping time, but worth the wait
Purchased item
zenitsu sword (SHARP)
"Very cool🙂↕️"
Sarge B.Verified
They got me right in the end just speak out if you’re experiencing any delays or problems in delivery
Purchased item
$10 Store Credit
"I never received my order #6122 it’s been a m..."
Charles H.Verified
Ordered 3 items over a month ago. Only received 1 and it was the one that was the cheapest. Terrible.
Purchased item
Sword Belt Holder
"Low quality."
Jaylon A.Verified
Glad they helped me get my sword
Purchased item
Katana Stand®
"Love the stand"
Marquise R.Verified
Took longer than expected but happy with my purchase
Purchased item
zenitsu sword (SHARP)
"Beautiful blade really like the length and we..."
Ethan P.Verified
My package was sent to the wrong address
Purchased item
Engraving
"My package was sent to the wrong address"
Wusheng W.Verified
:D
Purchased item
Certificate of authenticity - Handwritten
"It is a good one."
Rob S.Verified
I never received my order.
Purchased item
$10 Store Credit
"I have not receive my order so I cannot give..."
Joshua W.Verified
Terrible experience with no communication.
Purchased item
Tanjiro Sword (SHARP)
"Horrible experience. Horrible communication...."
Mohamed S.Verified
scammers
Purchased item
$10 Store Credit
"never received product"
Andrew B.Verified
I never got my fucking SWORD! FUCK you guys
Purchased item
Engraving
"I never got my Fucking SWORD! Fuck you guys!"
Alejandro P.Verified
2 months later and no update on my order, reached out several times and i just get generic answers nothing really helpful.
Purchased item
custom katana
"It’s been about 2 months and i haven’t receiv..."
Maria F.Verified
Never received my katana
Purchased item
LAW's KIKOKU KATANA (METAL)
"I never received it"
Jon D.Verified
I never received my order. I contacted support but no one has responded.
Purchased item
$10 Store Credit
"I never received my order. I contacted suppo..."
Barry F.Verified
Sheath colour was different from what I paid for.
Purchased item
Purple Katana
"Sheath to the katana came in a different colo..."
Bryan C.Verified
Item still not delivered.
Purchased item
Wado Ichimonji sword (SHARP)
"I cannot give this item any stars because I h..."
Jourdain P.Verified
I NEVER RECEIVED MY KATANA
Purchased item
Katana Akizuki
"I NEVER RECEIVED MY KATANA"
Nate W.Verified
Still have not recived my katana after over a month of purchase
Purchased item
lifetime warranty
"I still have not recived the product and stil..."
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