Kierstin K.Verified
Horrible communication
Purchased item
lifetime warranty
"Never received shipment that was placed month..."
Katana US store reviewsSee product reviews
Ricarrdo B.Verified
TERRIBLE CUSTOMER SERVICE! AND I DIDN’T GET MY ORDER!
Purchased item
Ghost of Tsushima Katana (SHARP)
"I NEVER RECEIVED IT!"
Jeffry A.Verified
Horrible communication and customer service.
Purchased item
lifetime warranty
"I haven't received my order yet and whoever i..."
Dianna M.Verified
Got nervous at how long it took to arrive.
Purchased item
Free shipping
"This was a gift for my husband. He loved it"
Anca R.Verified
I’ve never got my order been over 2 months 2 months and a half now
Purchased item
lifetime warranty
"I never got the order itself."
Cameron A.Verified
You guys are a scam, haven’t even got an update on my order. Not tracking number or anything
Purchased item
Ghost of Tsushima Katana (SHARP)
"I haven’t even got it yet, no tracking number..."
Joshua P.Verified
Can’t get a tracking number or anything. I’m starting to think this is a scam
Purchased item
Devil May Cry sword
"Never received it!"
Tiffany M.Verified
I paid $100 and never received my katana. I also emailed inquiring about the delivery status and never received a response.
Purchased item
MUICHIRO KATANA (METAL)
"It has been almost 2 months and I have never..."
Jack D.Verified
I have contacted customer support, limited feedback. Items were ordered early November and still have to been received.
Purchased item
Katana Cleaning Kit
"I still have not received this..."
David M.Verified
Very poor customer service and dreadful product delivery lead times.
Purchased item
kusanagi sasuke sword (SHARP)
"8 weeks, no order received and I cannot find..."
Tatianna O.Verified
Just terrible. send me my stuff
Purchased item
Katana Stand®
"actually send me my order !???"
Michael R.Verified
My respect for your company is declining rapidly!
Purchased item
lifetime warranty
"I have been waiting since early November for..."
Brett J.Verified
I ordered my product on 11/13/25. I am writing this message on 1/1/26 and I have yet to receive my order, any tracking information, and have clearly been scammed by this company. I have filed a complaint with the Better Business Bureau and will be pushing further action against this company. You have blatantly stolen my money and your dishonest advertising and lack of any customer service is appauling.
Purchased item
kusanagi sasuke sword (SHARP)
"I ordered my product on 11/13/25. I am writin..."
Erika G.Verified
I HAVE NOT RECEIVED MY ORDER
Purchased item
Engraving
"I HAVE NOT RECEIVED MY ORDER.
NAME- ERIKA CA..."
Bruce H.Verified
See comments
Purchased item
Katana Ghost Of Tsushima - Limited Edition
"Still have not received order 8117.
Left seve..."
Ronnie W.Verified
Horrible franchise
Purchased item
lifetime warranty
"You are horrible with shipment"
Donald S.Verified
Non customer service and I'm still waiting for my order, Do not and will not buy from them again.
Purchased item
Katana Cleaning Kit
"I have not received my order that was placed..."
Ronald B.Verified
U don't get u order
Purchased item
lifetime warranty
"Give me what I paid for 2 months ago. When I..."
Nathan S.Verified
They stole my money. Avoid them like the plague.
Purchased item
Engraving
"I never recieved the sword I paid $209 dollar..."
Currie C.Verified
No.
Purchased item
lifetime warranty
"This is Dec 31, new years eve and I STILL hav..."
Jason H.Verified
My order still hasn't arrived. I haven't even received shipping information yet.
Purchased item
Engraving
"Well you could start by actually delivering m..."
Gage W.Verified
Again, it’s been 7 weeks since I ordered and you have taken my money, still don’t have my order, little to response to my inquiries. I’m extremely frustrated!
Purchased item
lifetime warranty
"I wish I could tell you how I like it. I stil..."
William P.Verified
Long delay in shipping
Purchased item
Free Engraving
"Still waiting for ups to get the package afte..."
Mark T.Verified
Waiting for 2 months for my katana still no here 😡😡
Purchased item
Katana Stand®
"Still waiting on my order to arrive. 😡😡"
Lukasz F.Verified
No contact, not received my order, no reply’s to my request for order updates
Purchased item
Ghost of Tsushima Katana (SHARP)
"I haven’t received this neither have I had a..."
Julius P.Verified
I still have not received my order! Order #7795. Ordered on November 11!
Purchased item
all black katana
"I still have not received my order! Order #..."
Dawn B.Verified
Website Says it will ship within 72 hours. Almost 2 months later no status update. Need to change the shipping information on the website
Purchased item
Ghost of Tsushima Katana (SHARP)
"Have yet to receive any of my order and I get..."
Lisa I.Verified
I ordered my Katana almost 2 months ago and still have not received it. I have emailed the company many times and have received no response!
Purchased item
demon slayer zenitsu katana
"I ordered my katana at the beginning of Novem..."
Kevin S.Verified
Send the fucking product
Purchased item
Ghost of Tsushima Katana (SHARP)
"Absolute bullshit. I ordered 2 swords on Nov..."
Andy Norlie N.Verified
No sword yet, almost 2 months
Purchased item
lifetime warranty
"Ordered sword on November 8th 2025 still have..."
Jerome H.Verified
communication could be better. updates on order status
Purchased item
lifetime warranty
"communication could be better."
Michal J.Verified
Like I mentioned.. invest in a human to do your customer service and respond to customer emails.. not a bot!
Purchased item
Katana Akizuki
"Happy I FINALLY received my order. The Katana..."
Ariel F.Verified
Not responsive with customers.
Purchased item
Ghost of Tsushima Katana (SHARP)
"My order #7448 is not being process yet and i..."
Hannah C.Verified
Ordered in early November and still have not received my order. Asked customer service about the status and proceeded to tell me what I already know, that the katana is with UPS and it should be shipped soon. That was 3 weeks ago. Buy from someone else if this is a gift and you need it in a reasonable amount of time.
Purchased item
lifetime warranty
"Ordered in early November, it is now January..."
William M.Verified
Took 2 months to deliver.
Purchased item
Free shipping
"Looked more like a toy sword. No edge at all,..."
Nancy H.Verified
Still waiting for my order
Purchased item
wooden training katana
"It hasn't even shipped yet! I ordered it abou..."
Manuel H.Verified
I spend more than $600 on your product and you do not send me the complete order I try to get in touch so many times you do not answer that’s unprofessional
Purchased item
Pack Katana & Tanto - Water Dragon
"You sent me half of the order and I’ve been t..."
Lesley H.Verified
Bad communication...I am trying to find out about my order....did not receive a notification that it was shipped or anything.....then got an email to write a review on my order !!! Where is it??
Purchased item
Engraving
"I NEVER RECEIVED ANYTHING!!"
Francisco Z.Verified
It is regrettable that a piece requiring so much time and craftsmanship arrived damaged; in my view, this is not consistent with the value paid
Purchased item
Engraving
"Unfortunately, the base of the sword’s scabba..."
Steve C.Verified
I'll think twice about purchasing more from you.
Purchased item
Free shipping
"By including everything I ordered in one box..."
Katana US store reviewsVisit store