Kevin C.Verified
No
Purchased item
Katana Stand®
"Haven't received the package yet. It's still..."
Katana US store reviewsSee product reviews
Rodney C.Verified
Nope
Purchased item
Mystery Mini Katana
"Company sucks ass"
Crystal S.Verified
I got a shipping confirmation but they only created the label for ups and had not sent it
Purchased item
Engraving
"I have not received my product check.So how c..."
Kian P.Verified
I haven’t received any of my things and you’re sending me emails to rate your company
Purchased item
Katana Stand®
"I haven’t received my order"
Michael H.Verified
You bullshitted me and everyone else from day one. You steal money and don’t deliver
Purchased item
lifetime warranty
"By delivering the fucking product and not rob..."
Yanira L.Verified
I would never order from this company again. I never received my order made in November 6, 2025 and I paid $200 for it. Tried contacting customer service 10-15 times without success.
Purchased item
Engraving
"I never received my order and I emailed them..."
Robert A.Verified
Ordered november 14th, its now January 4th with no order updates or shipping info.
It will be a miracle if I didnt get scammed.
Purchased item
Ghost of Tsushima Katana (SHARP)
"Have not even received the order! Ordered no..."
Zachary G.Verified
Never received my order
Purchased item
Free shipping
"I never got my order yet"
Andrea S.Verified
THEY DONT RESPOND
Purchased item
tokito sword (SHARP)
"I haven’t received my order it’s been over tw..."
Joshua T.Verified
I Haven't recieved anything i ordered since November and Katana Us doesn't communicate with me at all.
Purchased item
$10 Store Credit
"I still Haven't recieved any of my orders."
Shinji S.Verified
Horrible customer service. I do not recommend this company to anyone!
Purchased item
Katana The Walking Dead
"Actually ship the items when you say you’re g..."
James R.Verified
Where is my order???
Purchased item
Katana Stand®
"I have not reveived my order!!!! Where is it?"
Ricky S.Verified
Disappointed ☹️
Purchased item
Free Engraving
"I asked for my wife’s name to be added when o..."
Derek L.Verified
Not Happy!
Purchased item
Katana Crown of Blood
"Could improve by sending the order and giving..."
Jacqueline U.Verified
I have reached out multiple times and have only heard back 1x and still was not accurate information. This has been the worst experience.
Purchased item
Enma Sword (SHARP)
"I ordered on Nov 15th 2025 and never received..."
Matthew G.Verified
Main order took 3 months to arrive and when it did it was of very poor quality.
Purchased item
Mystery Mini Katana
"Its plastic and broke"
Alejandro C.Verified
Lack of communication, impossible to reach, total scam
Purchased item
Pack Katana & Tanto Ghost of Tsushima - T10 steel & Genuine Hamon
"Never received my order"
Robert D.Verified
My experience has been very disappointing.
Purchased item
tokito sword (SHARP)
"I still haven’t received the order!!!!
I’ve b..."
Jordan D.Verified
Scam
Purchased item
Certificate of authenticity - Handwritten
"You didn't deliver anything because your a sc..."
Nicholas N.Verified
Your customer service is the WORST. Your constant sales emails are awful and phishy. Ship my sword already. Please.
Purchased item
sasuke sword (SHARP)
"I ordered this sword on November 15th, it is..."
Patrick I.Verified
No real response from customer service
Purchased item
kusanagi sasuke sword (SHARP)
"Still have yet to receive the katana"
Barbara W.Verified
Received wrong items and item missing. Customer service doesn’t respond.
Purchased item
Free shipping
"Shipping took a month and a half and I RECEIV..."
Nicholas G.Verified
The products look good, but I still have not received the Kantna I bought. I want a refund.
Purchased item
Ghost of Yotei Katana Gilded Night White - Limited Edition
"I made this purchase for this kantna, and i'v..."
Kaynan P.Verified
Waited months, contacted several times, never received updates or the product
Purchased item
Katana Stand®
"Waited months, contacted several times, never..."
Kevin F.Verified
I haven’t received anything after almost two months and you don’t communicate. Worst experience I’ve ever had with any company.
Purchased item
Engraving
"I’m still waiting for my order to ship! I hav..."
Brandon W.Verified
2 months I have waited it never showed up and $170 lost how would you rate yourself?
Purchased item
lifetime warranty
"You never sent the order and you owe me $170"
Grace F.Verified
Communication is shocking. Nothing but advertisement when I’ve been waiting for nearly two months for my order.
Purchased item
Free shipping
"This could be improved by actually shipping m..."
Zach C.Verified
Never received order or heard back from emailing. Probably got scammed.
Purchased item
Rengoku Katana (SHARP)
"Never received any part of order and never he..."
Corey N.Verified
Idk where my order is.
Purchased item
Enma Sword (SHARP)
"Never received the sword. I emailed for an up..."
Royce D.Verified
Deliver your items.
Purchased item
Katana Stand®
"You could actually deliver it."
Jennifer S.Verified
Horrible customer service. Its been almost 2 months with very little response and no shipping done.
Purchased item
lifetime warranty
"You still have not sent my item and I still h..."
David A.Verified
Haber not recieved my order and no correspondence other than more advertising
Purchased item
$10 Store Credit
"I still haven't received my katana that I ord..."
Warren S.Verified
Taking a little longer than expected
Purchased item
Katana Stand®
"Very simple"
Zena W.Verified
They hardly ever reply to e mails and they say swords ready for dispatch and after nearly two months I haven’t received it , no explanation or apology
Purchased item
lifetime warranty
"I can’t really comment on the warranty as I s..."
Joshua A.Verified
Its been two months and still havent gotten anything
Purchased item
lifetime warranty
"Havent gotten my order"
Jacob R.Verified
Im getting a second sword
Purchased item
Free Engraving
"Very super!!! Love it alot. I did already cut..."
Gabrielle J.Verified
I was told my sword would be put on high priority… nothing has changed with my order. On your website it says 5-10 business days to arrive, it’s been almost two months, which I feel like it’s false advertising. If it’s because of the holidays, I wish someone would just tell me so
Purchased item
Mystery Mini Katana
"I still haven’t gotten what I ordered after t..."
Bethanie T.Verified
You stole my money
Purchased item
lifetime warranty
"Very poor customer service, no updates on my..."
Brian S.Verified
I didn't receive anything.
Purchased item
lifetime warranty
"I didn't receive anything."
Silas V.Verified
I didn't get my order
Purchased item
$10 Store Credit
"I didn't get my order"
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