Thank you so much for all your help. I replied to your company's survey with this:
"I am so impressed by your team's focus on customer service.
My friend (the giftee) was unhappy with how he looked. Now, I absolutely disagree with him (I love it!), but it is he who needs to like it.
After several revisions, your team put together a picture my friend adores.
I want to thank your team's diligence and patience to make this perfect for my best friend.
Please recognize the artist Athena and the