The courteous shop assistant was expert and very helpful in sizing my hat correctly.
The only disappointing aspect was that I didn't receive the 10% new customer discount, even though I had signed up with my email several hours before, because I didn't mention it until after the sale transaction was in progress, and she said it was too late to give me the discount after the fact. I found this puzzling but chose not to argue the point. Still, it did diminish my appreciation for Laird's service.