As mentioned ordered beginning of December. Received in Jan. Was eventually told there was a warehouse issue. However, had been misled purposely with an email saying that my item had shipped, When it hadn’t. Mistakes can be made & somethings are out of your control but don’t lie. It puts people off. I’ve asked questions of customer service in the past. Never had an acknowledgement. This time as my items hadn’t turned up and eventually broke, I did. But not timely. Really soured my love for JC