Anthea A.
Awful returns process.
Company called OutdoorHeld UK bur all returns are to Austria
Purchased item
SmartHeat - Heated Vest
"The size doesn't match the measurements on th..."
OutdoorHeld UK store reviewsSee product reviews
Sarah R.
Would Would have liked gloves to have been delivered faster, whilst the weather was cooler
Purchased item
ThermoPro Gloves
"They're warm as stated"
Elaine C.
Customer service atrocious!!!
Purchased item
SmartHeat - Heated Vest
"Customer service atrocious!!!"
Leo M.
no probs all very straight forward
Purchased item
CloudComfort Pro
"just very good"
Daniel M.
No
Purchased item
ThermoPro Gloves
"They are great gloves but my delivery was abo..."
Sharon F.
Fine.
Purchased item
Home Pro - Cozy Barefoot Slippers
"Slippers are very comfortable. Delivery was..."
Audrey M.
Believed this was a UK company. Had to return vests to Austria. Thought I had been scammed.
Purchased item
SmartHeat - Heated Vest
"Sizing was terrible. Had to return to vests a..."
Steve J.
No communication and terrible delivery time
Purchased item
SmartHeat Power Bank (10,000mAh)
"Delivery was far to long"
Gary L.
Great product and Customer Service.
Purchased item
SmartHeat - Heated Vest
"Heated vest arrived on time and worked well w..."
Robyn M.
Long delivery times , not a lot of communication for delivery
Purchased item
Winter Max Kids - Waterproof Kids Barefoot Shoes
"They run a little larger than what I’m used t..."
Fernando A.
Took about a month to arrive and not at all as described on site. Namely, not waterproof, not even water-resistant.
Purchased item
ThermoPro Gloves
"Not waterproof at all. Very disappointing."
Pauline C.
items too small and took long time to come went to reorder but out of stock in my color also quite expensive
Purchased item
Fleece Leggings - with ThermoPro Technology
"ordered xl was sent medium which dont fit"
Ann T.
Order was a bit slow at coming
Purchased item
SmartHeat Power Bank (10,000mAh)
"An early birthday present for my husband beca..."
Steven G.
No problems
Purchased item
SmartHeat - Heated Vest
"Great quality great fit feels good to wear lo..."
Keith T.
Good
Purchased item
SmartHeat - Heated Vest
"Only used it once for fishing kept me warm fo..."
Stephen A.
Spot on
Purchased item
SmartHeat Power Bank (10,000mAh)
"Spot on last all day on full power with a ful..."
Valerie W.
Great
Purchased item
Winter Pro - Waterproof Barefoot Shoes
"Great"
Michael B.
They do not read and understand my emails. They are hiding behind their terms and conditions and ignoring genuinely upset customers - look on Trustpilot!
Putting UK after OutdoorHeld is a con. There is not even a UK sales office
Purchased item
SmartHeat - Heated Vest
"Send the correct size would help! I ordered a..."
C W.
I tried to return an order following all your instructions but I couldn’t send it back. Please check my correspondence with you. Too many emails and not realistic help. I told friends not to order from you. I will not again
Purchased item
Winter Pro - Final Sale
"The size is bigger than your sand colour one...."
Andrew G.
Will never order again
Far too long for delivery and can't see how to return item
Purchased item
SmartHeat - Heated Vest
"Took far too long to arrive
Can't see returns..."
Maureen M.
See previous comment
Purchased item
BackSupport Pro - Optimal Relief
"Although the belt worked well to start with n..."
Sophie T.
Delivery times need to be much clearer on the website to avoid negative reviews and a poor brand image.
Purchased item
Fleece Leggings - with ThermoPro Technology
"I’m very pleased with these leggings, they ar..."
Mr G.
Brought a heated jacket from what ai thought was a U.K. company tried to return as incorrect size for me
.Return refused by Austriancustoms!
Purchased item
SmartHeat Power Bank (10,000mAh)
"Cannot rerurn my heated jacket due to Austria..."
Gillian H.
A very bad company . Their sizing is bad and they have £79 of mine and it’s not looking like I will get it back. Very angry
Purchased item
SmartHeat - Heated Vest
"First of all I would like to receive a jacket..."
Kathleen S.
All good
Purchased item
SmartHeat Power Bank (10,000mAh)
"All good"
Anne-marie1 K.
No
Rubbish
Purchased item
SmartHeat - Heated Vest
"I returned item 7th Jan and requested a xxl a..."
Sue H.
I’m saving for next winter for some boots.
Purchased item
Fleece Leggings - with ThermoPro Technology
"My legs are warm! No, you can’t see them beca..."
Andrew M.
Very disappointed
Purchased item
SmartHeat - Heated Vest
"I have stupidly ordered 2 heated bodywarmers..."
Stephen F.
Thankyou.
Purchased item
ThermoPro Gloves
"Would highly recommend this company. The qual..."
Peter G.
Too small for a 4xl
Purchased item
SmartHeat Power Bank (10,000mAh)
"The charger is very good does everything it s..."
Joan T.
The delivery was a bit slow
Purchased item
ThermoPro Gloves
"The gloves are well made and fit well. They l..."
Richard H.
Delays in delivery date, so poor.
Purchased item
ThermoPro Scarf
"It could be very good but the delays in deliv..."
Paul N.
Customer service were so rude and unhelpful and left me £100 out of pocket
Purchased item
SmartHeat - Heated Vest
"DO NOT ORDER from this company what ever you..."
Kirsty T.
Appalling customer service. Refused to refund faulty product. Gloves misadvertised and not fit to function as described. One glove clearly faulty but refund refused as I'd worn them. Bit difficult to know that there's a fault without wearing them, so this is not acceptable at all.
Purchased item
ThermoPro Gloves
"Serious issues mainly with the right glove -..."
Barry D.
Well made product and warm again watching football.
Purchased item
SmartHeat Power Bank (10,000mAh)
"The gilet is well made but I had to order a 6..."
Lady Jeanna A.
Poor service e
Purchased item
SmartHeat - Heated Vest
"I emailed you when I received my order on the..."
Ian O.
Prepare to wait for delivery
Purchased item
SmartHeat - Heated Vest
"Quality of item very good. The only thing is..."
Steve G.
Great
Purchased item
SmartHeat - Heated Vest
"Great jacket for the bigger people the pocket..."
Merlin L D.
First gillet came too small so I kept it for myself. Reordered a size larger for my husband and still neat fitting. Slow delivery. No instructions anywhere.
Purchased item
SmartHeat - Heated Vest
"Sizes come up small and could do with instruc..."
Jamie M.
No
Purchased item
ThermoPro Gloves
"There were small for s/m and some stitching h..."
OutdoorHeld UK store reviewsVisit store