Jason P.
Excellent service
Purchased item
CloudComfort Pro
"Love the seat thank you so comfy 5*****"
OutdoorHeld UK store reviewsSee product reviews
Vanessa R.
Absolutely terrible, & I will endeavour to warn people about using your website
Purchased item
ReflexPulse EMS Foot Massager
"This item was of v poor quality & did not wor..."
Mike H.
Non responsive to product failings
Purchased item
ThermoPro Gloves
"You have§ not responded to my emails about de..."
Mrs C.
Good company and quality product
Purchased item
SpineFlow Back Massager
"I use it almost daily. It is so wirthwhile fo..."
S C.
Delivery time unacceptable
Purchased item
ThermoPro Scarf
"Scarf is as advertised and fine, however the..."
Derrick S.
The item was delivered in a timely manner, no problems.
Purchased item
NeuroPulse EMS Massage Pad
"This is an amazing piece of technology, I pur..."
Tom W.
I have told you in the last question.
Purchased item
SmartHeat - Heated Vest
"I have returned my order
because your size de..."
Anne L.
When I ordered I realised straight away that I had made a mistake and I tried to cancel but could'nt . You should have a facility whereby the order can be checked before payment is made.Your customer service were excellent in sorting this out.
Purchased item
Winter Prime - Waterproof Barefoot Shoes
"I am a tour guide. I wore the shoes yesterday..."
Tom N.
Full of excuses for why to took so long
Purchased item
SpineFlow Back Massager
"Delivery was shocking took longer than it sho..."
Gary L.
Very happy with the product and price
Purchased item
CloudComfort Pro
"Quick delivery, easy to fit and very comforta..."
Michelle C.
Took a long time for delivery and then the item does not work without being attached to the charger
Purchased item
SpineFlow Back Massager
"I emailed to say I wanted to return the item..."
Georgia P.
Delivery was very slow and no one was responding to my requests
Purchased item
Outdoor Kids - Healthy Kids Barefoot Shoes
"The shoes are really nice and comfortable.
My..."
Patricia M.
Great
Purchased item
NeuroRelief EMS Neck Massager
"I'm actually using it at the moment I love it"
Mora M.
Arrived quickly
Purchased item
SpineFlow Back Massager
"Bit hard to press buttons"
Catherine F.
Would use again. Good company, good communication just slow delivery.
Purchased item
ThermoPro Gloves
"Great gloves, warm & waterproof. Just took a..."
Angela D.
They sell fake items from China and are based in Austria falsely ‘appearing’ to be based in the UK - I am fighting through PayPal to receive a refund and would not recommend them to anyone!!!
Purchased item
NeuroPulse EMS Massage Pad
"The item is a fake from China and in order to..."
Wendy R.
I took a chance and tried you mainly because the feeling I got from your website . I liked that you were based in Austria which was different. I tried one order really like the feel of what I received so I am waiting on a second order and have recommended you tons friend
Purchased item
ThermoPro Scarf
"It’s spring now but I tried it and I will def..."
Norma O.
I didn't even get to test the power pack
Purchased item
SmartHeat Power Bank (10,000mAh)
"I ordered a mans large gilet, received an XL..."
Denis G.
Good
Purchased item
Expert Pro - Healthy Barefoot Shoes
"I like them still too early to tell if I will..."
Gary M.
Not a very good site has made it very awkward for returns and money back. I will be issuing a refund through PayPal and letting them know how bad your company is at not acknowledging. help with refund and of course the postage I’ve had to pay which is £18 on a pensioner and don’t have this kind of money to lose.
Purchased item
SmartHeat - Heated Vest
"You’re sizing of products are way out. I orde..."
Carole W.
Very good no complaints
Purchased item
SmartHeat Power Bank (10,000mAh)
"Got it as a gift for my husband and he loved..."
Rob B.
Good price and quality
Purchased item
Winter Max Kids - Waterproof Kids Barefoot Shoes
"Great pair of boots for the kids. Used the fo..."
Lynn D.
Misleading
Purchased item
KneeSupport Pro - Optimal Relief
"The advert depicted a pair on knee supports...."
Barry A.
Delivery time could be improved.
Purchased item
Fleece Leggings - with ThermoPro Technology
"Lovely fit, Nice length and warm."
C M.
Was extremely difficult to return item for exchange had been sent the wrong size
Purchased item
SmartHeat Power Bank (10,000mAh)
"Had problems with returning body warmer but w..."
Julia W.
Great. Would have been a 5 but it seemed like it took a while for them to come.
Purchased item
Feel Pro - Healthy Barefoot Shoes
"I purchased these for my weight training as I..."
Yvonne B.
The review says it all - I will not be recommending you
Purchased item
SmartHeat - Heated Vest
"It would help enormously if the description o..."
Matt P.
This Company has shocking Customer Service, you cannot speak to anybody directly so forced to exchange emails where you get the same scripted response without any consideration to the questions or points raised, and with no effort to try to resolve the situation.
Purchased item
SmartHeat - Heated Vest
"Shocking Customer Service, I was not able to..."
Mrs H.
NOT A UK COMPANY!! Returns & refund impossible.
Purchased item
SmartHeat - Heated Vest
"NOT A UK COMPANY!!! Sizing not at all what wa..."
Mr A.
Quick delivery and all very good.
Purchased item
High Barefoot Sports Socks - Black
"Great quality and room for my toes to spread...."
Richard H.
Took far too long to arrive and communication was poor . Even the postal tracking said it was on its way and it wasn’t.
Purchased item
CloudComfort Pro
"Great product but it took far to long to get..."
Cheryl A.
Awful
Purchased item
SmartHeat - Heated Vest
"We got sent the wrong size heated gilet. They..."
R P.
Poor. Took over 2 weeks to arrive then was faulty, now I have to arrange and pay for a return and hope I get a refund! Terrible
Purchased item
SmartHeat Power Bank (10,000mAh)
"The item is defective yet I have to pay for t..."
Natasha S.
You are not allowing customers to send any items back to you as you just return them to the seller.
Do not use this company
Purchased item
SmartHeat Power Bank (10,000mAh)
"You could inform us that your not a UK based..."
Patrick B.
Long long delivery wait.
Purchased item
Sport Max - Healthy Barefoot Shoes
"Waited way too long for them to arrive.
The f..."
Nigel W.
Wrong size sent. Made an excuse that it was the right size even though it was far too small, more like a 38 - 40 chest when I ordered 44 - 46 chest and then had to return at my own expense even though it was not my error.
Purchased item
SmartHeat Power Bank (10,000mAh)
"Never got chance to use it"
Kevin T.
Delayed delivery but as described
Purchased item
ThermoPro Gloves
"Comfy and waterproof as described"
Francesca K.
Easy to navigate shop, shipping for reasonably speedy.
Purchased item
High Barefoot Sports Socks - White
"Can't see what makes them barefoot plus the f..."
C F Gill A.
Very long wait time and didn’t send all the order in one go and your AI system tried to tell me the order was complete. When I complained it send it would get someone from a different department to contact me….im still waiting for the unsent items and contact from the other department.
Purchased item
ThermoPro Gloves
"Comfortable gloves but nit worth the money"
Anthea A.
Awful returns process.
Company called OutdoorHeld UK bur all returns are to Austria
Purchased item
SmartHeat - Heated Vest
"The size doesn't match the measurements on th..."
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