James S.
My watch turned up sooner than I expected great packaging. It truly is a fantastic product.
Purchased item
The Shirane Japanese Wok
"My Wok is amazing 🤩. It hold the heat and is..."
The Wok House store reviewsSee product reviews
Nosa A.
It took over 3 weeks for my order to be delivered
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I haven't received the recipe book. I'm not s..."
Ande S.
No complaints
Purchased item
The Soka Kitchen Apron
"Look good quality but I was surprised they ar..."
Pete L.
Great people. Slow postmen though!
Purchased item
Wooden kitchen Spatula
"Great product. Good price. Very slow delivery..."
Vivien F.
Product was as described
Purchased item
The Shirane Japanese Wok
"Arrived as stated good product
Very Happy"
Miss I.
Not great
Purchased item
Wok Box Black Edition
"We placed the order on 8th Feb 2026, today as..."
Julia M.
Overall I'm very happy with my purchase. The delivery took a lot longer than I expected. It would be helpful if the website gave an indication of delivery timescale to manage expectations, most companies deliver within 2-3 days not 3 weeks!
Purchased item
The Kit Hoka Metal Wok Spatula
"Excellent quality, very happy with my purchas..."
Lewis D.
This company is a scam!! 1 month after purchase and they are still telling me there is delays because of a Asian holiday and they will send the wok out soon.
Now they are not replying to me.
Avoid purchasing from this company!
Purchased item
The Shirane Japanese Wok
"This company is a scam!! 1 month after purcha..."
Mike A.
Dismal. Product not as shown/advertised and useless.
AVOID
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"The WOK adapter ring was oversized despite su..."
Suzanne W.
very good. The best Wok I have ever had.
Purchased item
The Shirane Japanese Wok
"better than any wok I've ever seen or used...."
Martin B.
It took about 3 weeks to arrive after order, no instructions in English on how to care for item, no digital cook book arrived & I can't find anywhere to download it from
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"The order arrived but the digital cook book d..."
Joe I.
It’s ok. Though I’m not impressed with it.
Purchased item
The Gassan Non Stick Wok
"It’s very hesvy. I don’t know if that’s a goo..."
Felicity A.
Do not use the website! Its a waste of money, you might get the wok, but the quality of the wok is below horrendous
Purchased item
The Shirane Japanese Wok
"THE WORST WOK EVER! I bought thus the 1st wee..."
Juliet P.
No
Purchased item
The Shirane Japanese Wok
"Lovely product."
Valerie C.
Slow to deliver, unresponsive despite multiple attempts to contact them for cancellation and refund.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I didn't receive this!"
Theo L.
SCAM WEBSITE AVOID
Purchased item
The Pankon Wok Pan
"Scam website. I ordered a wok, was going to b..."
Francine J.
Happy with service 5 🌟
Purchased item
The Miguri For Induction Hob
"Really good quality wok heats up quicker than..."
Piers T.
inferior product and 2 week delivery
Purchased item
The Miguri For Induction Hob
"it non-stick coating does not work at all and..."
Hamzah A.
Haven't been able to reach any of the team!
Purchased item
The Banika Magnetic Knife Holder
"Order never arrived and have been trying to e..."
Mark W.
Enjoying the Wok!
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I ordered my Wok and the free recipe book.The..."
Adrian H.
Bit slow on delivery but it was over the Christmas/new year period.
Purchased item
The Kit Hoka Metal Wok Spatula
"Fantastic quality for the price. Put them to..."
Sarah M.
No just that I’ll be returning the item
Purchased item
The Soka Kitchen Apron
"Apron is a really cheap feeling material and..."
M M.
Prompt service. Great tracking
Purchased item
The Shirane Japanese Wok
"Fantastic product . I’m so glad I bought this..."
Olivera B.
Please refund my £245
Purchased item
The Draka Gas Burner for Wok
"Placed my order almost 2 months ago when it a..."
Georgina K.
Slow delivery and no response on email
Purchased item
Wok Box Oniri Edition
"I’ve emailed to return it and got a delivery..."
Karen B.
Poor
Purchased item
Wok Box Miguri Edition
"I had a very disappointing experience with Th..."
Emily W.
DO NOT ORDER FROM HERE. Missing 2 items from my order and the email address is suddenly not working when I try to chase this up. All emails bouncing back as “undeliverable” even though I had previously been contacting this email without issue. Later delivery than promised. Ships from china even though it seems like it’s from the UK. 100% do not recommend.
Purchased item
The Pakia Kitchen Fiber Brush
"DO NOT ORDER FROM HERE. Missing 2 items from..."
Barbara I.
All excellent
Purchased item
The Pankon Wok Pan
"Bought as a Christmas present for my son-in-l..."
Ruth C.
Terrible so far - but you have a chance to put right!
Honesty would have been good - your site implied that the woks would be delivered before Christmas!
Purchased item
The Shirane Japanese Wok
"It would be helpful if there was an indicatio..."
Nuala C.
No communications with the customer service , sent several emails to find out where it was. After nearly 3 weeks it came on Xmas eve.
The emails kept bouncing back with unable to deliver messages.
Poor customer service, also based in China not the UK as advertised.
Purchased item
Wok Box Black Edition
"The wok is good deep and easy to hold. The li..."
Karalyn R.
First time buyer; would definitely recommend
Purchased item
Wok Box Miguri Edition
"Perfect gift for the food lover. Beautifully..."
Joanne L.
Email is wrong so no response
Purchased item
Wok Box Black Edition
"Received it, the wok feels cheap, definitely..."
Sarah R.
Are you a scam
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"No arrival…. No show"
Katharine D.
Easy to order
Purchased item
The Kit Hoka Metal Wok Spatula
"Arrived in good time, look like lovely, well..."
Joy B.
Easy to order, rather a long time for delivery and the receipe book was not included as per the offer.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"There was no receipe book in the parcel which..."
Carol D.
Not received item, see previous comment
Purchased item
The Shirane Japanese Wok
"I have not received this item yet, sent an em..."
Oliver H.
AWFUL
THEY HAVE SCAMMED ME AND NEVER SENT THE WOK OR COOK BOOK. THE EMAIL IS FAKE AND DOESN'T WORK EITHER.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"FRAUD
THE WOKE AND COOK BOOK NEVER ARRIVED...."
Caroline R.
Absolutely zero communication from this company after ordering, no response when contacting customer service. Item has not been delivered after nearly 7 weeks
Purchased item
Wok Box Miguri Edition
"I still haven’t received this item after near..."
Steve A.
No emails were answered and I never received any digital book
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Didn't receive it"
Joe K.
My order never arrived. I tried to contact the company multiple times via different means to find out where my order was but never heard back. Massively feels like a scam. Avoid.
Purchased item
The Oniri Induction Wok
"It never arrived! I have tried to contact the..."
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