Amanda H.
Great communication and delivery
Purchased item
The Kit Hoka Metal Wok Spatula
"Perfect set for using either the wok. Seems q..."
The Wok House store reviewsSee product reviews
Merle B.
Good shopping experience
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Great ebook and lovely addition to the wok pu..."
Trish S.
Cheap nasty product at a rip off price
Purchased item
Dark green wok
"You could accept a return and refund me in fu..."
Brian H.
If I receive a helpful response to my email about the problem with my new wok, the rating will improve but if not it will go down
Purchased item
Wok with lid
"I have emailed Wok House about my upset with..."
Jonathan M.
Great
Purchased item
The Nasu Carbon Steel Wok
"It’s great"
John Z.
Prompt.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Just as I ordered."
Chun Yu L.
Easily to get paid, and speedy delivery.
Purchased item
Traditional Japanese wok
"The outfit is not alike with the picture. But..."
Louise E.
Long delivery and poor quality
Purchased item
PFAS-free titanium wok
"The base seems ok but don’t like the handles..."
Leigh G.
Quick delivery from ordering.
Purchased item
The Kit Hoka Metal Wok Spatula
"Utensils arrived in great time and used for t..."
Ian C.
Excellent service
Purchased item
The Shirane Japanese Wok
"Excellent quality, highly recommend"
Neville D.
The only thing is the length of time it takes to arrive, first time using the wok house, but will use them again..
Purchased item
The Shirane Japanese Wok
"Exactly what I was looking for quality produc..."
Angela D.
Dreadful. There is no customer service, phone just goes repeatedly to voicemail; emails get no response. Check out Trust pilot scoring! Majority of customers giving 1 star!
Purchased item
Wok Adapter for Gas
"Item received was not that pictured and was m..."
Natalia N.
Didnt come
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I never recieved the book"
Amanda H.
Wok is fantastic. Cooks really good. It's light to handle and is very easy to clean. Worth the money.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I don't seem to have received it."
Fiona F.
Quick and simple
Purchased item
Steel wok
"Lovely wok, very happy with it"
Allen M.
N/A
Purchased item
410 Stainless Steel Non-Stick Wok
"I haven't used it yet! But I do find that the..."
Andrew G.
order is not from uk as you are led to believe. Wok comes with no instructions which I have asked for
Purchased item
410 Stainless Steel Non-Stick Wok
"Wok itself is ok, handle seems cheap and the..."
Annie G.
Bad, the wok is completely scratched from the handle being inside the wok during transit from china to adelaide, the Wok House wont respond to my email, PayPal will be my next move
Purchased item
Mini wok
"It came damaged and the company is not gettin..."
Val C.
It arrived safely. Royal Mail is the only courier that can always find my cottage.
Did take quite a long time to come. Are they shipped in from China?
Purchased item
Ceramic-coated wok
"I should have ordered a bigger size.
The cera..."
Fachtna O.
Excellent
Purchased item
PFAS-free titanium wok
"Incredible Wok! Lighter than most, heats up v..."
Jayashree P.
Not happy that the recipe book was not enclosed.
Purchased item
Wok and steamer set
"Only the Wok/Steamer arrived. The recipe book..."
John P.
Excellent value
Purchased item
The Kit Hoka Metal Wok Spatula
"Excellent value"
Graham H.
Thought I was buying from stock in a London shop
Purchased item
Traditional Japanese wok
"Easy to season as there is no factory coating..."
Jon N.
Not great. Substandard product and poor customer service.
Purchased item
The Shirane Japanese Wok
"Damaged on arrival and no WOK booklet enclose..."
Lee M.
A lil slow to arrive but we got there in the end!
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Excellent quality! I bought this for my broth..."
Rozelle D.
Xx
Purchased item
Individual wok
"Quality is cheap, was sent a screw to fix han..."
Sally S.
Poor quality generally
Purchased item
410 Stainless Steel Non-Stick Wok
"The handle can’t be fitted to the lid because..."
Eloise W.
In general, a good experience. Product was as advertised.
Purchased item
The Kit Hoka Metal Wok Spatula
"I expected and would have liked the product t..."
Brian D.
I was concerned having seen the poor reviews from customers. The item arrived well packaged and seemed OK. I had some contact with the company and I was impressed with the quick response from customer service.
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"I find that food in the wok is sticking (part..."
Karina H.
Took a while to receive item
Purchased item
The Shirane Japanese Wok
"Parcel box was battered and as this is a gift..."
Sylvie C.
No complaints, a wonderful experience
Purchased item
The Shirane Japanese Wok
"Have only just received it. But I love the lo..."
Catherine M.
Delivery took an awful long time. Longer than advised when buying
Purchased item
The Tekari Cast Iron Wok
"Good quality product. I bought it as a gift a..."
Darren S.
arrived no problems
Purchased item
The Shirane Japanese Wok
"great wok. thank you"
A J.
Took a while to arrive but a lovely addition to my kitchen
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Loved the Wok and are slowly working my way t..."
Philip C.
Quick sale and delivery was decent
Purchased item
The Miguri Induction Wok
"Lovely Wok. A proper Chinese wok that I had t..."
David C.
Slow to deliver and never got the book at all
Purchased item
Digital Book: 20 Healthy & Quick Wok Recipes
"Never arrived"
Jane M.
Scam through and through
Purchased item
The Shirane Japanese Wok
"The wok is nothing like what it was described..."
Laura M.
I didn't have a good experience with this company. Wok took almost 8 weeks to get to me (ordered at the beginning of Feb, received 2 weeks ago). It was scratched, despite the product description saying it was scratch resistant. It doesn't look like it has a very good coating and there was no instructions for how to season it on a ceramic hob, only gas. It has a wooden handle so I can't do it in the oven. After two weeks of emailing, still waiting for a response to a request for a refund.
Purchased item
The Shirane Japanese Wok
"You can improve by answering my emails and my..."
Aswathy M.
The team hasn’t responded back to my email enquiry of refund following not receiving the package. Such poor customer service.
Purchased item
Wok Holder for Induction Hob
"Hi
I haven’t received the package and the te..."
James S.
My watch turned up sooner than I expected great packaging. It truly is a fantastic product.
Purchased item
The Shirane Japanese Wok
"My Wok is amazing 🤩. It hold the heat and is..."
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