Laura E.
Needs better packaging and shipping
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Customer service and response to concerns was..."
Himalayan Trading Co.® store reviewsSee product reviews
Jessica B.
I appreciated my shopping experience. I was able to quickly find what I was looking for and even found an item I didn't realize was available. When I was first in the market for a salt lamp I didn't realized there were carved lamps. The only hitch I ran into was having to follow up on shipping delays after I didn't hear anything about shipping for a while. But customer service was helpful and things got moving along soon after. I am pretty happy overall.
Purchased item
Scarlet Rose Himalayan Salt Lamp
"I love the carved salt. It is so pretty and i..."
Ethel G.
Well, after the delay you did fast track the order.
Purchased item
Emerald Malachite Himalayan Stone Bracelet
"I had to contact you to find out why it was t..."
Esther B.
The lamp didn’t ship for over a month after purchase
Purchased item
Original Himalayan Salt Lamp (Large)
"The lamp didn’t ship until over a month after..."
Diana B.
See last comment. No confirmation of order, no estimated shipping dates, no customer service for a week at least, then poorly handled.
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"First order cancelled, second order cancelled..."
Valerie J.
Tariffs to blame, not good
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"Every thing fine. Did not show up on time. Bu..."
Cynthia H.
Responded quickly to my email. Fast tracked my order.
Purchased item
Purrfect Cat Himalayan Salt Lamp
"Cute! Well made, and sturdy. Put it in my kit..."
Rebecca N.
Horrendous customer service
Purchased item
Rare Gray Himalayan Salt Lamp
"Product arrived a month late, horrendous cust..."
Ruthie S.
Done
Purchased item
Pink Himalayan Salt Mortar & Pestle Set (Food Grade) - Large
"Horrible. Both my original order, and the rep..."
Lisa O.
Easy to purchase and delivered on time. Highly recommend!
Purchased item
Original Himalayan Salt Lamp (Medium)
"Love this lava lamp because it’s real! And I..."
Lindi M.
.
Purchased item
Rare Gray Himalayan Salt Lamp
"."
Will B.
Everything was great, except for the time it took to be delivered, which is the reason for 4 stars.
Purchased item
Original Himalayan Salt Lamp (Large)
"Awesome lamp, great vibes. Took a long time f..."
Judith K.
Paid for express shipping and received many days after with no communication.
Purchased item
Original Himalayan Salt Lamp (Medium)
"I paid for express shipping, 3-6 days. It was..."
Stephen V.
Shipping was a little slow by todays standaeds, but otherwise grreat experience.
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"New dimmer cord has a different base. Instead..."
Mitchell U.
Please read my comments from the last step.
Purchased item
Color Changing Himalayan Salt Lamp (mini)
"Once I found HIMALAYAN TRADING CO. I could n..."
Heather A.
Great . Shipping is slow . Worth the wait . We don’t need instant gratification for everything and this supporting a small business
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"Thanks for replacing wire and bulb . Love the..."
Kelly F.
Delivery took forever, with little communication .
Purchased item
Angelic Himalayan Salt Lamp
"Great product. Delivery time and customer ser..."
Kirsty W.
Great service
Purchased item
Original Himalayan Salt Lamp (Medium)
"The lamps are beautiful."
Clay L.
I appreciate you making it right when my first shipment got lost. Love my new lamp!
Purchased item
Original Himalayan Salt Lamp (XL)
"Beautiful lamp! My first shipment got lost b..."
Penny A.
.
Purchased item
Rare White Himalayan Salt Lamp
"Very satisfied with service and product."
Mitzi P.
This is a quality company. I will be purchasing from them again.
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"I love the products because they are very goo..."
Kimberly H.
They were amazing 😍. I even received free shipping 🌈🌈🌈🙏🏻🙏🏻🙏🏻😭😭😭😘😘😘
Purchased item
Original Himalayan Salt Lamp (XL)
"My friend absolutely LOVES her salt lamp. It..."
Carol L.
easy and intuitive.
Purchased item
Fire Bowl Himalayan Salt Lamp
"Nice product. Happy with purchase. Shipping..."
Daniel M.
It arrived undamaged but exceptionally late and with a lengthy process of getting the order fully processed (by several months.) But all I wanted was to get the crystal, so thank you.
Purchased item
Original Himalayan Salt Lamp (XL)
"I think the Salt Crystal Lamp has immediately..."
Larry M.
Easy
Purchased item
Fire Bowl Himalayan Salt Lamp
"Third one I've bought they are great."
Bryan H.
Shipping took forever. Product works great.
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"Works great. Shipping was slow as
Christmas."
Anna B.
It took about a month to get to me, but was worth the wait.
Purchased item
Original Himalayan Salt Lamp (Medium)
"Love it. I've only had it for a week,but I li..."
Joshua E.
Shipping was terrible. Weeks late to ship. Arrived with loose salt in the box.
Purchased item
Raw Himalayan Gourmet Pink Crystal Salt - Fine Grain (5 LB)
"Shipping was terribly late. After more than t..."
Erik T.
After placing an order for lamps with Himalayan Trading Co., I received an invoice for the transaction but did not receive any updates on the order status after that. After waiting 4 weeks for an update, I checked the website for the order status and it said it had shipped, but I had not received any tracking information.
I contacted Himalayan Trading Co. for an update and received a response days later that the lamps had shipped and I should have received them. They said they would send out a
Purchased item
(Set of 4) Original Himalayan Salt Lamps - XL
"After placing an order for lamps with Himalay..."
Vanessa L.
Took a month to receive the lamp. When I emailed asking for the status I got no response. I emailed again, and got a response four days later to my first email. Instead of giving me the refund I asked for, they said they'd had shipping issues but would move my order up quickly and it would ship the next day (Mar. 9th). The order wasn't delivered until Mar. 22nd.
Purchased item
Original Himalayan Salt Lamp (Medium)
"Took a month to receive the lamp. When it fi..."
Lexus B.
So helpful! High quality customer service and product.
Purchased item
Original Himalayan Salt Lamp (Medium)
"Absolutely love!"
Julia B.
The first time I reached out to the company directly I received no response. Only after reaching out to them through Shop App did I hear back about my missing shipment. They sent me the item again at no cost which I appreciated.
Purchased item
Original Himalayan Salt Lamp (Medium)
"The first time I ordered the lamp it was neve..."
Willie M.
Same as previous note
Purchased item
Sacred Lotus Himalayan Salt Lamp
"It took almost a month for my order to arrive..."
Chris M.
……
Purchased item
Rare Gray Himalayan Salt Lamp
"……."
Joanne A.
Poor communication
Purchased item
Original Himalayan Salt Lamp (XL)
"It took way too long to ship out and it is no..."
Kyle A.
Nice shopping experience but the delivery was way to long, over a month. Need to do better in delivered experience.
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"The ordering was easy but it took over a mon..."
Vicki S.
Took a long time to get the lamp
I had to send a message requesting where the lamp was
Purchased item
Pyramid Himalayan Salt Lamp
"I got it for my son’s condo and he loves it"
Joseph F.
Slow to send product and respond, love the salt lamp though
Purchased item
Original Himalayan Salt Lamp (Medium)
"Didn’t expect to receive it at all after i go..."
Mike C.
Terrible customer service. After many attempts by calling and emails my lamp just showed up after months of purchasing.
Purchased item
Original Himalayan Salt Lamp (XL)
"Terrible experience. I thought I had been had..."
Blaine R.
Was told that the extra bulbs would be sent out on my next order. (4 each)
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Didn’t receive the two extra bulbs."
Himalayan Trading Co.® store reviewsVisit store