Annemarie R.
Trying to return purchase without response for approval
Purchased item
Iris Cashmere Wool Cropped Jacket (Pre Order 4 weeks)
"I am trying to return a purchase without resp..."
Mute by JL store reviewsSee product reviews
Pamela C.
Great service!
Purchased item
Iris Cashmere Wool Cropped Jacket (Pre Order 4 weeks)
"The only question I have, I was not sure of t..."
Customer
I’ve been a fan since the SF days and am always impressed with how kind and helpful everyone at the stores are!
Purchased item
CZ25019 Grey EcoRib High-Neck Tank
"I have been searching for the perfect high ne..."
Customer
Love the designs and quality!!
Purchased item
LT26026 Padded Slim Strap Cami
"love it so much!!! and the fit is perfect!"
Customer
Great experience
Purchased item
LT26048B Sheering Drape Front Top Black
"Beautiful top! Love the way it drapes and fee..."
Customer
The salesperson was not helpful. I had many questions and she answered "I don't know" to all of them, and did not offer to follow up with someone who might know.
Purchased item
Sora Two tone Wool Blend Knit Top Black
"Comfortable. I wear this every day."
Customer
The first shopping was great
Purchased item
LT25092 Tencel Cotton Blend Cargo
"I loved the first shopping with you and came..."
Customer
Visited the store in Soho, it felt like I found a little gem randomly. As a career woman in early 30s, I like the designs and vibes of the clothes in this brand and am looking forward to what will come out in the future.
Purchased item
Tate Wool-Blended Barrel Pleated Pants
"rather loose fit but you can tie the waist pa..."
Customer
I love shopping at Mute by JL. Everything feels unique and well made. When I’m at the store in NYC, they always help style me and give me tips on how to wear their clothes!
Purchased item
LT26003 Cotton Blended Airy Pants
"Love these pants! Easy to dress up or throw o..."
Customer
It’s fun to try on clothes with silhouettes you don’t see in Japan. And staff are friendly, too.
Purchased item
Lyric Sculpt Drape Wool Pants
"Easy to wear and not heavy. Wool mixed but w..."
Customer
Cute intimate store
Purchased item
Hayes Herringbone Tweed Wide Leg Pants
"Lovvveee my pants. So high quality. Well made..."
Joanne L.
best jeans ever.
Purchased item
Lior Barrel Leg Jeans
"best jeans ever."
Customer
Kindest and warmest experience, will return hands down.
Purchased item
LT25113 Front-Pleated Wide-Leg Trousers Navy
"Couldn't be more comfortable and I haven't st..."
Customer
Everything was great
Purchased item
Hayes Herringbone Tweed Wide Leg Pants
"Wonderful, very stylish."
Alexandra P.
It was a very pleasant and cosy shopping experience, with great customer service. I felt comfortable trying things on and didn’t feel pressured to buy.
Purchased item
LT25105 Wool-Mohair Field Jacket
"Beautiful coat with excellent quality and fin..."
Customer
The salesperson in store was very helpful
Purchased item
JLM001-Monza Tailored Wool Men's Overcoat
"Good quality materials, good construction, an..."
Customer
Loved the vibe of the store. I prefer to shop in-person and see/try things on before I buy, and the place really exceeded my expectations. Excited to see the coming collections 😄
Purchased item
CZ25040 Gray Wide-Leg Tailored Pants
"Love love love the cut of these pants! They’r..."
Customer
Great unique style
Purchased item
Hayes Herringbone Tweed Wide Leg Pants
"Got multiple compliments the first time I wor..."
Customer
My experience with Mute by JL has been magical! The pieces are thoughtfully designed with a modern, elevated aesthetic and exceptional attention to quality. Every item feels luxurious yet wearable, with fabrics and fits that flatter and stand out in the best way. The brand delivers on both style and comfort, and shopping with them feels personal and refined. Highly recommend!
Purchased item
Lyric Sculpt Drape Wool Pants
"The Lyric Sculpt Drape Wool Pants by MUTE by..."
Eugene L.
Amazing worker that helped with sizing and fit!
Purchased item
Cooper V-leather Cropped Jacket
"Amazing jacket, got so many compliments and i..."
Customer
I'm really glad I was the only one in there and could enjoy browsing styles. Love that some of the items have pictures hanging showing how they could be worn. Salesperson was very polite and professional- helpful and gives suggestions but not too pushy. Will definitely come back.
Purchased item
Hayes Herringbone Tweed Wide Leg Pants
"I'm obsessed with these pants. They're exactl..."
Customer
Great experience in person shopping!
Purchased item
CZ25054 Wool Neck Warmer Espresso
"I got the brown one. Super comfortable and wa..."
Nancy B.
Great service, friendly, good advice!
Purchased item
Tate Wool-Blended Barrel Pleated Pants
"I love the shape first of all, and the way it..."
Customer
Joanne was so kind and helpful. She also gave lovely tips about pairings with other items.
Purchased item
GV Vegan Leather Detailed Jacket Noir Olive
"The cut and fabric of the jacket are so beaut..."
Customer
Shop assistant was lovely and helpful!
Purchased item
Kai Black Barrel Leg Jeans
"Love love love the pants"
Customer
Excellent customer service. Great clothes!
Purchased item
Tomo Plush Shearling Faux-Fur Coat
"Love the jacket but it sheds like crazy all o..."
Customer
Went Noho store, sales associate was Very kind and helpful, store atmosphere was awesome.. want to go again!
Purchased item
SP402 Heidi Chess Cutout H-Line Dress
"Such a beautiful dress ever! Design and quali..."
Customer
they were helpful, friendly
Purchased item
LT25026 Black Barrel Leg Jeans
"love the fit! thinking of purchasing another..."
Emily K.
I like shopping from smaller companies! Thank you!
Purchased item
CZ25053 Wool Neck Warmer Charcoal
"A well-made, stylish and functional piece. Th..."
Customer
Love the store and found it randomly walking by!
Purchased item
LT25053 Cotton Pleated Wide Leg Trousers
"I love the pants so much that i’m ordering an..."
Customer
Loved
Purchased item
CZ25056 Asymmetrical Rib-Knit Merino Wool Neck Warmer
"Loved your store and clothing items. Wanted t..."
Customer
The woman was so helpful patient attentive and had good vibes
Purchased item
LT25029 Ivory Buckled Ballerina Flat
"These shoes are so easy to style and elevate..."
Customer
Love!
Purchased item
LT25071 Linen Camisole Top
"Love it! Feels good quality and goes with eve..."
Customer
Very sweet girl at the store
Purchased item
CZ25019 Grey EcoRib High-Neck Tank
"Love the fabric and cut"
Customer
Very helpful staff
Purchased item
LT25038 Ballon Leisure Pants
"Very cute !"
Customer
Yay!
Purchased item
LT25026 Black Barrel Leg Jeans
"So comfy and stylish!"
Customer
I loved this store .. very recommend
Purchased item
LT25048 Crisp Poplin Crop Shirt
"Very nice clothes and designs with high quali..."
Customer
Very kind and stylish
Purchased item
LT25047 Linen Knee-length Shorts
"I love mute style.
I will be there soon❤️❤️💕..."
Customer
Great help getting different sized and silhouettes that fit better than what i had originally picked out myself.
Purchased item
JLW008 Elastic Detail Wide-Leg Pants-Pastel Grey
"very flattering."
Daniela B.
There were other cute designs
Purchased item
JLW008 Elastic Detail Wide-Leg Pants-Pastel Grey
"Very cute design, l loved they were different..."
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