Your return policy is a disaster and unacceptable by today's standards.
And the communication with the support too.
Unfortunately, I didn't look at your return policy closely enough (my mistake, otherwise I wouldn't have ordered anything from you in the first place), as I assumed that nowadays, returning items for any reason is generally possible.
The fact that this isn't possible at all with your company is unacceptable. Accepting a return for a completely unused and unopened item without any