The crew at Sharp were great to work with. I had trouble with customs for about 20 days but SNS continued with great communication and execution to ensure I got my knife. I will definitely be shopping with them again even with the customs aggravation. Sharp knife shop are incredibly knowledgeable and helped direct me to my first Japanese knife. As a professional chef they knew what I was looking for just from my description of what I wanted to do with the knife Great customer service and product