Unfortunately, buying it was one of the most frustrating online shopping experiences I’ve ever had.
I was first given delivery details that turned out to be completely meaningless as the courier didn’t even have the package. I only discovered this because I took the initiative to call them myself. No proactive communication, no updates, nothing.
After that, I was given revised delivery information. The delivery then “failed” due to supposed lack of access to the premises, which is simply untrue. I was home all day, received no call, no buzz, no attempt.
Then, instead of attempting a redelivery, the courier sent the package back to origin. Once again, I had to chase this down myself because no one bothered to inform me. At this point, I asked to cancel the order only to be told I couldn’t, because a redelivery had supposedly already been arranged.
So to summarise: poor communication, inaccurate tracking, failed delivery attempts with questionable excuses, and zero customer control over a clearly mishandled order.
It’s honestly remarkable that such a great product is paired with such a dysfunctional purchasing experience. I would consider buying another chair, but the thought of dealing with this process again is enough to put me off entirely.