Roberto H.
Terrible. Waited a week and a half for cs to tell me they are out of stock. Asked for a refund they shipped it the next day
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Trash. Plastic is cheap. Hose will break extr..."
Giraffe Tools US store reviewsSee product reviews
Sateeshreddy P.
Nice experience
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Love it."
Ralph S.
Customer service SUCKS!!!
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Complete junk , this is my second one that br..."
Jeffrey A.
Very easy
Purchased item
Grandfalls Retractable Pressure Washer G20
"This is the second unit I bought. Love that i..."
William B.
I initially bought the wrong cover for my power’s washer and customer service quickly corrected the error and replaced my cover. Thank you!
Purchased item
Grandfalls Retractable Pressure Washer Pro
"The power washer was delivery quickly and I w..."
Chris S.
Takes forever
Purchased item
Retractable Pressure Hose Reel-1/4in
"The hose exploded while using it after barely..."
Rodney D.
Fast shipping!
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Great customer service, Had 2 months of warra..."
Teddy M.
Easy to order new unit.
Purchased item
Grandfalls Retractable Pressure Washer Plus
"This is my second one, my first one lasted ap..."
Nick R.
Awesome!
Purchased item
Grandfalls Retractable Pressure Washer Plus+ [DIY Set]
"Great machine and the company backs it up no..."
Brian S.
The only issue I have is that I ordered a Vacuum as well
One of the plastic pieces was damage that holds the longer extensions
It has been painful at best to get a replacement for this piece
I have emailed them, sent pictures, copy of my order and they just don't seem very eager to help
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Very easy to mount an put to use
Compact and..."
Darren K.
I had a customer service issue that was dealt with immediately
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"I have a couple rubicons and a sequoia - they..."
Loc N.
Love
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Great"
Michael G.
Still waiting after three weeks for some items to ship.
Extremely disappointed!
Purchased item
Grandstorm Retractable Vacuum Cleaner
"I bought a bundle and I’m still waiting to in..."
Lisa A.
Great. Get me informed through the whole order process an kept me up to date on delivery. Looking forward to purchasing other products from them.
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Was a Christmas gift for my husband. He absol..."
Mike D.
Cant seem to get my products. Not happy
Purchased item
Grandfalls Retractable Pressure Washer Cover
"Getting pretty aggravated that my pressure wa..."
Patricia G.
you sent something different without notifying me??????
Purchased item
Retractable Pressure Hose Reel-1/4in
"received a different retractable than te one..."
Eileen G.
did not send what we ordered
Purchased item
Grandstorm Retractable Vacuum Cleaner
"vacuum is fine, when we ordered it we ordered..."
Ryan A.
All three items I ordered are damaged
Purchased item
Garden Hose Reel Box-Heavy Duty
"All three reels I ordered looked they fell of..."
Arthur L.
Ordered, delivered and installed without any second thoughts.
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"This is my second hose reel. The first is abo..."
Alex G.
Terrible experience as expressed in review!
Purchased item
Grandfalls Retractable Pressure Washer Pro
"This has been a terrible buying experience wi..."
Richard T.
Unbelievable, quick delivery
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Love it easy to install looks durable. I wish..."
Eduardo T.
Shopping is easy but product quality is lackluster
Purchased item
Grandstorm Retractable Vacuum Cleaner
"I like the idea of this vacuum and during 6 s..."
Kevin S.
Hard to get a hold of anybody over the phone
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Has very weak suction and quit working after..."
Greg R.
Was not helpful
Purchased item
Grandfalls Retractable Pressure Washer G20
"Just installed it and water just runs out the..."
Sue C.
Waiting on response about cover.
Purchased item
Grandfalls Retractable Pressure Washer Cover
"This was the cover I was told was needed and..."
Trudi A.
Item was new so I had to wait for it to be stocked but it arrived well
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Bought this as a gift for my husband. We have..."
Cheryl B.
Still waiting for delivery! How can anyone rate their experience when they don't have their order!
Purchased item
Gitryin Retractable Charger for 3C Devices [DIY]
"Still waiting for delivery!!!"
Michael V.
Shopping was easy but unit isn’t working properly.
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"The new unit I got of the 5/8” hose is having..."
Larry Z.
The hose reel arrived quickly.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"It looks and works great, the only problem is..."
Kathy T.
Very pleased
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Very pleased"
James R.
No
Purchased item
Pressure Washer Turbo Nozzle
"I have not received my (2) power washers or m..."
Emory M.
Still haven't received my order! Or shipping notice,
Customer Service no help at all in resolution!
Purchased item
Gitryin Retractable Charger for 3C Devices [DIY]
"I'm not please and extremely disappointed tha..."
Richard S.
Ordering was easy. One of 2 items in the order was received promptly like within 1 to 1-1/2 weeks. Now wondering when the other item is being delivered.
Purchased item
Retractable Garden Hose Reel-1/2in-130ft
"Can't review something I haven't received yet..."
Renee B.
Track number they provide in unavailable when I call the company you can't talk to a person you must leave a voicemail. No one calls you back for as much money as I spent on there product with no product and no eta on delivery.
Purchased item
GT Care (Giraffe Tools Care Plan)
"I ordered Nov 22 with a delivery promise date..."
George T.
Nothing to share. Purchase on line was as expected. No issues.
Purchased item
Gitryin Retractable Charger for 3C Devices [DIY]
"I have not received this item as of today. S..."
Laurie H.
Item not delivered
Purchased item
Gitryin Retractable Charger for 3C Devices [DIY]
"The tracking number you sent is incorrect. I..."
Jon S.
Ship my dam order
Purchased item
Garden Hose Nozzle
"Sucks I can’t get ALL OF MY ORDER!!"
Tim C.
still no refund almost 2 weeks
Purchased item
Retractable Garden Hose Reel-1/2in-155ft
"Had to return because the wrong one was shipp..."
Dave C.
Quick delivery and everything is packaged well
Purchased item
Retractable Air Hose Reel-PP Housing-3/8in-50ft
"Easy to install. Can’t wait to get a flat tir..."
Donald H.
The product was delivered on time and it was easy to follow the delivery in app
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"I love the product, but I have 2 foot of snow..."
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