Andrew F.
The box had a giant hole in it, and it was worried part of the product would be damaged, but luckily it was still intact.
Purchased item
Garden Hose Reel Cart-4 Wheels-Heavy Duty
"Just need a way to better secure black hose p..."
Giraffe Tools US store reviewsSee product reviews
Jeff L.
There was an initial problem which they immediately resolved. Very responsive
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"It's wonderful. Compact design and sturdy. No..."
Daniel B.
the price tag is way too high. The psi isn’t as high as it states is it 140° inlet temp or 104° I’ve seen it both. I don’t know which is right and the real up feature even though it has a guide was a good attempt, but you still have to baby the hose so it stays in place otherwise it’ll overlap and get stuck and the wind up spring is weak. It should be a lot stronger. It should also have a noticeable click sound so you can hear when it locks into place all of that needs fixing do better!
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Not “Premium” enough for the “premium price t..."
Mike N.
The shipping kept getting delayed and pushed back which made me wonder if this whole thing was a scam. Fortunately the unit finally showed up and works as it should so far.
Purchased item
Grandfalls Retractable Pressure Washer Essential
"I love almost everything about this set up. T..."
Chase V.
Keep on improving! Never settle, Giraffe Tools US!
Purchased item
Ohright Garden Hose Reel 75ft 5/8in - 115ft 1/2in - Heavy-duty Retractable Garden Hose
"I bought two of the 75' 5/8" retractable "Oh..."
Justin G.
never received the correct item and have made more than one support ticket with little to no help.
Purchased item
Grandfalls Retractable Pressure Washer Pro
"Never received the pressure washer. i receive..."
Russ K.
No issues
Purchased item
Grandstorm Retractable Vacuum Cleaner
"Looks great, not as powerful as I’d hope for..."
Dave K.
Great communication
Purchased item
Grandfalls Retractable Pressure Washer Plus
"Works better than expected"
Andrew C.
Horrible customer service! Did not receive my items and was told they would ship the items again and not cannot get a response and still have no items! DO NOT BUY FROM THIS COMPANY!!!
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"I ordered from giraffe tools. Did not receive..."
John S.
Love it !
Purchased item
Wall Mounted Hose Reel-Stainless Steel-Heavy Duty
"Great Product !"
Lisa C.
Still have not received my product
Purchased item
Gitryin Desktop Charging Station 12-in-1 (40W Combo)
"I ordered this product a LONG time ago and ha..."
Lori S.
...
Purchased item
Retractable Garden Hose Reel-1/2in-130ft
"end of hose that connects to faucet leaks ter..."
Shawn S.
Bad customer service
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Bad customer service"
Beth C.
The first hose came damaged and the response for replacing it was good. We had to submit information and pictures, perfectly okay, and had the replacement in just a few days. Would definitely order again.
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"This is the perfect answer to my bird bath wa..."
Nelson M.
Poor quality
Purchased item
Grandstorm Retractable Vacuum Cleaner
"The delivery was quick but I get it with brok..."
Dillon K.
Overhyped products
Purchased item
Grandfalls Retractable Pressure Washer - All Models
"Doesn't work. Blew my breaker when it turned..."
John C.
Easy to purchase
Purchased item
Retractable Garden Hose Reel-5/8 in-115ft
"Everything as advertised"
Kevin K.
I bought the station, but it did not ship immediately. Although I got it in in the promised timeline, tracking information was poor and it was not easy to check on the status of the order. It wasn't until the product actually shipped and the tracking info swapped over to their shipping system was it easy to track my order.
Purchased item
Gitryin Desktop Charging Station 12-in-1 (40W Combo)
"This charging station is terrific! No more ta..."
James R.
I was sent a broken product and can't get customer service to respond. I'm out money and have a hunk of garbage in my garage.
Purchased item
Retractable Garden Hose Reel-1/2in-100ft
"Received a defective product and now I have a..."
Robert B.
Product arrived in days, nicely packaged, with NO damage. Great stuff. The user manual was very clear and helpful.
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"Had a great experience with my first Giraffe..."
Daniel M.
Good 👍
Purchased item
Grandfalls Retractable Pressure Washer Plus
"Could use more PSI . Good for light washing ,..."
Debbie B.
Easy to use website!
Purchased item
5/8" New Hybrid Garden Hose 10ft-100ft
"Very nice hose, exactly as described and quic..."
William S.
Items never arrived.
Purchased item
Gitryin Retractable 40W Charger for 3C Devices
"Items never showed up. Tracking info shows a..."
Casey W.
never received the product
Purchased item
Gitryin Desktop Charging Station 12-in-1 (40W Combo)
"I never received it"
Denise R.
See review. Customer service has been totally unresponsive regarding a missing nut. As a result, I will be returning my hose reel. In the long run, it will probably cost me more, but I don’t want a product where the company customer service doesn’t respond.
Purchased item
Garden Hose Reel Box-Heavy Duty
"I have tried to reach customer service. Sendi..."
Brandon K.
Product was terrible.
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"Hose diameter is too small for the length of..."
John F.
Easy as 123
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Love it
Easy installation
Plug & play
Pull t..."
Glenn S.
Always First Class !!
Purchased item
5/8" Hybrid Custom Hose 5ft-100ft
"Excellent Quality!!"
Michael O.
Horrible customer service item arrived damaged still don't have any resolution
Purchased item
Retractable Extension Cord Reel-12/14/16 AWG
"Item arrived damaged missing hardware it's be..."
Oliver H.
Great experience, we'll remain a long time customer.
Purchased item
Garden Hose Reel Cart-2 Wheels-Stainless Steel-Heavy Duty
"We have several reels and hoses from Giraffe..."
Lowry I.
Website was easy to use
Purchased item
Retractable Garden Hose Reel 62ft-155ft
"Love it !!!"
Todd C.
A fast and efficient shopping experience!
Purchased item
Garden Hose Reel Box-Heavy Duty
"I bought two of the hose reels to begin with..."
Patsy C.
See previous comments
Purchased item
Ground-Mounted Retractable Hose Reel 82ft-130ft
"I love the product but the customer service i..."
Parker M.
Vacuum worked 3 times
Purchased item
Grandstorm Retractable Vacuum Cleaner
"My vacuum no longer works"
Patrick B.
No issues with online shopping aspect of it
Purchased item
Grandfalls Retractable Pressure Washer G20
"The first time I used it leaked out of the en..."
Paul C.
I just did
Purchased item
Grandfalls Retractable Pressure Washer G20
"I like my first G20, Used it three times, I t..."
Brian W.
You say you shipped my order but you didn’t. And when I email customer support they just keep lying and saying it shipped.
Purchased item
Gitryin Desktop Charging Station 12-in-1 (40W Combo)
"Took over 3 weeks to get one of the four I or..."
Thomas P.
Customer service is answering machine for a multi million dollar business. And no one calls you back.
Purchased item
Handle Bend Hose
"I received the part for the hose that I order..."
Michael B.
My rep was very helpful and courteous
Purchased item
Retractable Garden Hose Reel-5/8in-90ft
"I would like to score this higher but the scr..."
Joe B.
Easy
Purchased item
Wall-Mounted Brackets
"Well worth the upgrade"
Giraffe Tools US store reviewsVisit store