Cassandra A.
MECER RECEIVED
Purchased item
Order Protect
"NEVER RECEIVED THE PRODUCT. Constantly getti..."
Ava Estell store reviewsSee product reviews
Saffia O.
low communication
Purchased item
Ava+ Membership
"i didn’t receive my order and i’m not able to..."
Hevea V.
Bad service
Purchased item
Order Protect
"I order since since the 13th of February and..."
Sandra B.
Very good costumer service.
Purchased item
Winter Body Cream
"Love it. Very moisturising. Lovely scent.. L..."
Gift F.
Good communication
Purchased item
Hair Growth Oil
"Only used few times."
Kinesha D.
Still waiting for an order that has yet to arrive and it’s disappointing the lack customer service
Purchased item
Order Protect
"I’ve ordered my product since December 17 and..."
Leslie V.
Horrible customer service
Purchased item
Ava+ Membership
"I ordered last November and never received an..."
Jennifer W.
This is another company that tricks you into buying a 'subscription', which is a credit note that you don't want or need, then ignore you when you ask for the money back. . Very disappointing. Don't buy from them
Purchased item
Ava+ Membership
"I was signed up for a membership I didn't ask..."
Marsha F.
You guys were awesome
Purchased item
Ava+ Membership
"You can surely improve by delivering actual p..."
Colleen S.
No word on order of 02/01/2026. Still hasn’t been delivered/received. No idea on what the issue is with this order.
Purchased item
Ava+ Membership
"Inform member of any delay in shipment of ord..."
Tracey P.
Very happy all round
Purchased item
Activating Body Scrub (2 pack)
"I have used this scrub in the past and i can..."
Abraham O.
The order took a while before it came. There wasn’t much communication about when it would arrive
Purchased item
Ava+ Membership
"I don’t think the products worked for my skin"
Taylar A.
Ive shopped with them for years, but i had 2 orders not show up
Purchased item
Ava+ Membership
"I never received my physical orders, both or..."
Sherri M.
I've used these products before they work well. This is my first experience of it taking so long to receive them or even get details about it shipping.
Purchased item
Order Protect
"I placed my order February 7 and I still have..."
Honorine N.
I tried to buy without subscribing but it didn’t work for me. Because it was my first time, I wanted to make sure it worked for me before subscribing. However my products arrived fast because I paid priority.
Purchased item
The Ultimate Body Care Set
"I love the products . I have been using for 2..."
Angela B.
Easy
Purchased item
Ava+ Membership
"As always beautiful natural product, made for..."
Asia A.
I want a refund!!!!!!
Purchased item
The Ultimate Body Care Set
"Don't waste your time or money."
Faith D.
It’s been three months. I still have not received my order that was placed on November 29. There has been no valid explanation as to why there has been no offer of a refund very disappointed.
Purchased item
Ava+ Membership
"It has been three months and I still have not..."
Raimot A.
Excellent service from Ava Estell. You guys always have your customers at heart ❤️
Purchased item
Complete Facial Care Set
"The best skincare so far 😍"
Peace C.
Very bad, they don’t reply to messages in time and I still have unresolved problems with them.
Purchased item
Ava+ Membership
"Product wasn’t for my skin type. Unfortunatel..."
Andrea M.
The products are great. I’ve referred others and even made gift purchases, but the more challenges I continue to have with delivery, the more inclined I am to seek similar products state side.
Purchased item
Order Protect
"I placed my order 2/8/26 and have yet to rece..."
Lyna N.
Waited THREE weeks for delivery only to open an empty box. Have tried to contact the company for a refund and no replies. Absolutely terrible experience.
Purchased item
Ava+ Membership
"I waited THREE weeks for my faces club and on..."
Sashia D.
My shopping experience has always been smooth and straightforward. Ordering is easy, delivery has been reliable, and when I raised a concern about a product formula change, the team handled it professionally and honoured their refund guarantee without any hassle. That level of customer service made me feel confident continuing as a long-term customer.
Purchased item
Ava+ Membership
"I’ve been using AvaEstelle products for about..."
Wendy A.
Love it so far
Purchased item
Ava+ Membership
"I love it so far I want to give it one week"
Quasia D.
I’ve reached out numerous times about my order(s). I keep being pacified without a solution. I’m being told my $200 order can’t be shipped to the USA but a refund is not an option. Essentially I’m being robbed. My money was good enough to take however, I will likely not see the product that I paid for.
Purchased item
Ava+ Membership
"Ship my items so that can actually receive th..."
Sheila N.
Poor poor poor I’m not happy
Purchased item
Order Protect
"I haven’t received my product asking me how d..."
Pamela L.
Still missing order from November
Purchased item
Ava+ Membership
"Still missing orders"
Beniah W.
Ordering items were fine. Getting them in the mail has taken almost a month so far as I am still waiting
Purchased item
Order Protect
"Your shipping is horrible. I placed 2 orders..."
Chantal M.
Very good experience
Purchased item
Activating Face Scrub
"Very good"
Malek B.
Great customer experience, kept updated with the status of my order from purchase all the way till delivery. Appreciated all the quirky emails through too.
Purchased item
The Ultimate Body Care Set
"Products feel and smell great, too early to s..."
Nkrumah S.
Communication is on prompt and updates on point.
Love it also that it is made locally in the UK,easy to trace as compared as of the product bought on line ,which can not be traced it's source. Just end on email address and website.
Keep doing your high standards.
Purchased item
Order Protect
"I am yet to see the results,though in 2024 I..."
Alexandra M.
I am still wating for my order after almost 4 weeks. I reached out to customer service who responded to say they will look into it over a week ago. Still nothing. I wanted to support this business, but it is just another social media scam. Do not buy from these people.
Purchased item
Order Protect
"I have yet to receive my order and it has bee..."
Kathy A.
The ease in which Ava dealt with issues gave me renewed confidence in placing further orders.
Purchased item
Magix Cream 2 Pack - TikTok
"I had a rocky road to the delivery of this pr..."
Tina R.
Fast responders
Purchased item
Night Cream
"I’ve brought it 3 times now, love the product..."
Uchechukwu N.
Good
Purchased item
Winter Body Cream
"Always arrives sealed which I love. It feels..."
Argenia D.
Just give me my money
Purchased item
Order Protect
"This shop is under liquidation and I don't ev..."
A H.
so far my experience been good quick delivery, only complain body butter tubs are too small. I could easily use an entire jar in a week.
Purchased item
Foaming Face Cleanser
"Love this cleanser it leaves my skin feeling..."
Uche A.
There was a slight delay in the delivery of products but their customer care was quick to explain why that was.
Purchased item
Ava+ Membership
"I have been using the products for about a we..."
Andrea D.
Products arrived quickly and in excellent condition
Purchased item
Order Protect
"Good product"
Whittney W.
It’s been over a month. I haven’t received my order. It hasn’t even been shipped yet. When I reached out to them 2 weeks ago, they informed me that they didn’t know when they would ship it. I asked for a refund and they haven’t reached out to me about it yet. My orders were well over $200
Purchased item
Order Protect
"Nothing in the picture because it never came...."
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