My wife got me the Dan Bracelet for Christmas last year with her initials and my son's initials. A few weeks ago, I ordered an additional charm with our newborn's initials to add to the bracelet and when it came in, the etching style and font had changed and it didn't match the other 2 charms. However, Soyer customer service was INCREDIBLE and sent me 3 new charms to make sure that they all matched. This bracelet is one of my favorite things and having my wife and 2 kids initials with me is such a meaningful part of my wardrobe. I am a fan of Soyer and recommend them to everyone! Great customer service is rare, but means so much to me. I'm a lifelong fan! Thank you!