Cecilia O.Verified
Awful customer service. Wouldn’t make it right.
Purchased item
Item Personalization
"Awful customer service. Would never do busine..."
SOYER store reviewsSee product reviews
Hilda T.Verified
Horrible. I ordered the gold bracelet for my husband for Father's Day on June 6th and received the item June 17...Way after the guaranteed day it was supposed to be delivered. The item sat in Chicago for DAYS doing nothing and could have been delivered before Father's Day, which gives the company scammy vibes. I emailed support the day of Father's Day and they waited until the item was delivered to reply email of a refund. DO NOT BUY FROM THIS COMPANY! The bracelet is so FAKE it feels like it wa
Purchased item
Item Personalization
"Horrible. I ordered the gold bracelet for my..."
Johanna D.Verified
Never got my charm. Sent multiple emails and they took for ever to answer. I want a refund
Purchased item
Dan Bracelet Bead
"I never got my item! I sent emails and I trie..."
Ana M.Verified
Bad, I didn’t receive the item. This is a scam, don’t buy from here
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"I didn’t receive the item"
Angela W.Verified
Easy purchasing and fast shipping. My tracking number didn’t update until a day before I received the bracelet though, so I was unsure of how long delivery would take.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Purchased for my husband and he loves it. The..."
Mary O.Verified
I placed an order to receive just before Father’s Day as it was promised by the company. I received my orders week after Father’s Day. It ruined the entire shopping experience for me and Ofcourse the day! I had to look for a last minute gift to buy the night before.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Silver
"The bracelet looks like it has some black fea..."
Gillian H.Verified
I paid extra for expedited shipping and it was not expedited
Purchased item
Premium package
"I love the product but I paid extra to guaran..."
Marissa S.Verified
You all have terrible customer service and an even worse product
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Did not deliver by the Father’s Day guarantee..."
W.Verified
Easy
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Gold with Black Beads
"He loved his Father's Day bracelet! Thank you"
Rachel J.Verified
0 communication. Unfortunate since products are not cheap.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Order was never received. When I tried to ema..."
Carissa C.Verified
Never received my order
Purchased item
Premium package
"Never received my order!!"
Pindi S.Verified
I ordered this bracelet for Father’s Day and paid extra for expedited shipping to ensure it arrived on time. It’s now been over a week since Father’s Day, and I still haven’t received it. Very disappointed with the delay and lack of communication.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Gold
"I ordered this bracelet for Father’s Day and..."
Sharon B.Verified
Five stars!!!
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"My husband absolutely loved his Father’s Day..."
Amanda N.Verified
Awful experience with this company. Put in the wrong address by accident, within minutes emailed. Instragram messaged them. Crickets…never heard anything for DAYS - Not until it was already shipped. Any other company would have responded right away and helped rectify the situation. I would have been happy paying more for a redirect but clearly was not given that option. Now I have a package sitting in GA while I live in NC.
Purchased item
Premium package
"Awful experience with this company. Put in th..."
Kaitlin S.Verified
Guaranteed Father’s Day shipping 3 days late
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Gold
"Guaranteed shipping for Father’s Day was 3 da..."
Alyscia W.Verified
Quick and easy process.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Silver
"Order arrived quickly and my husband loves it..."
Jordan C.Verified
I ordered as a Father’s Day gift and it did not arrive in time like promised.
Purchased item
Premium package
"It only came with the gift bag, and it was be..."
Estefania Alessandra F.Verified
Amazing
Purchased item
Premium package
"Great gift for Father’s Day !!!"
Meilani F.Verified
The ordering process is easy. Shipping takes forever. Make sure to allow extra time if you need your gift by a specific time. I ordered the father's day bracelet and it didn't come with the note card with the sentiment on it. I had to screenshot it and print it myself.
Purchased item
Premium package
"I was missing the dust bag and the note card."
Robyn J.Verified
Very very slow shipping. When I originally purchased it said it would arrive before Father’s Day. It did not.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"I was expecting higher quality for the price..."
Shannon S.Verified
Did not arrive in time. Very disappointed
Purchased item
Item Personalization
"Very disappointed. Did not arrive n time as p..."
Meagan S.Verified
Customer service has not responded to my two emails. I need to make a return.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"I have been trying to get in touch with someo..."
Stephanie R.Verified
Great experience all around
Purchased item
Item Personalization
"Great quality! My husband loves his! And it l..."
Kalee W.Verified
Super easy and turned out great!
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"My husband loved it as a Father’s Day gift!"
Denise P.Verified
I would never shop with Soyer again due to lack of transparency and dismissive customer care.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Gold
"The bracelet is ok. I would never shop with t..."
Mariana V.Verified
I had last minute change with the engraving and the customer service was amazing!
Purchased item
James Bracelet - Silver
"A unique first Father's Day celebration!"
Haley B.Verified
Quality of product and customer service is not good.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"This bracelet is horrible quality. Nothing li..."
Britney R.Verified
Great customer service!
Purchased item
Dylan Necklace - Black
"Absolutely loved this necklace for my husband..."
Sam L.Verified
Fantastic !
Purchased item
Dan Bracelet Bead
"Absolutely love the product and the customer..."
Tara O.Verified
Customer service was terrible. Never received bracelet.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Never got the bracelet and customer service n..."
Jenna S.Verified
No complaints
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Gold
"It's nice! I'm happy. My husband likes it"
Catherine F.Verified
Customer service can only be contacted by email. There should be a number to call and sped things up!
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"The bead was placed facing the wrong way on t..."
Ashleigh A.Verified
Received the wrong product and still haven’t heard back from customer support. NEVER AGAIN.
Purchased item
Logan Bracelet - Gold
"Received the wrong product, it was late, and..."
Genesis G.Verified
Website was easy to navigate.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Husband loved the bracelet! He said the brace..."
Joy C.Verified
I tried to cancel my purchase within 5 to 10 minutes of purchasing. No one responded back to me. I then received an email later stating that my item was sent. Then someone responded and said unfortunately because the bracelet was sent out I cannot cancel. But I could have have the bracelet returned once I received it. I have received the bracelet and again emailed the company, but no response as I would like to return it.
Purchased item
Item Personalization
"I am not happy with the bracelet or this comp..."
Keyra C.Verified
Horrible customer service and scam like posts on social media.
Purchased item
James Bracelet - Silver
"Do not order from this company. The bracelet..."
Ashlee V.Verified
Still waiting on item
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"I don't even have the product yet, its after..."
Thania B.Verified
Shipment was a few days late.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Loved the bracelet! Although the chain does l..."
Toree C.Verified
Did not arrive on time after paying for shipping and guaranteed arrival. Took over two weeks to arrive.
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Item did not ship on time after I paid for ex..."
Katie W.Verified
Shopping experience was great! Website was easy to navigate and customer service was extremely helpful when needed!
Purchased item
Dan Bracelet - Dad Bracelet with kid's names - Black
"Quality was better than expected! Fits well a..."
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